Initial Business Response / [redacted] (1000, 8, 2014/08/15) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: [redacted] Contact Email: [redacted] @Quill.com Quill apologizes for this inconvenieceMy team has contacted the custonmer and have placed an order for a model that was agreed on by the customerIt is never our intent to have the incorrect image and copy displayed on our siteWe have corrected the site so this will no longer be an issue Final Business Response / [redacted] (1000, 11, 2014/08/20) */ I show a new order for lap-tops entered on August (order [redacted] ) that have the specifications the site indicated when the customers 1st order was originally placedThese models currently sell for $each on the site today and the customer received both for $I believe Quill has honored the customer's request
Initial Business Response / [redacted] (1000, 5, 2014/07/24) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceQuill did honor the "Best Deal" coupon offer and $credit was issued against this order Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm sorry, but I still have not seen the credit back to my bankI wonder what type of credit was actually issuedA voucher for future purchases is not really the same as supposed discount Warm regards, [redacted] Final Business Response / [redacted] (4000, 11, 2014/08/11) */ The customer is absolutely correctQuill issued the credit on the Quill account to be used toward the next purchase vscrediting the customers credit cardWe will cancel the credit today and re-issue the credit back to the customers credit cardPlease allow a few days for processing time as it will not be immediately viewable on the customers credit card accountQuill apologizes for the delay in processing the credit back to the customers card
Initial Business Response / [redacted] (1000, 8, 2014/08/11) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this advertising issueQuill has contacted the customer and placed an order for product the customer was satisfied withOne thing to note is this product may not currently be available, but as soon as we do receive stock, we will release this for the customer
Initial Business Response / [redacted] (1000, 8, 2014/08/15) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceI checked with my credit departmentAfter reviewing the account, the customer did still owe the $however it appears we returned the online bill payment because the account info was not provided with the payment I have requested the file be closed with the collection agency and any negative reporting expunged/reported as prompt pay with DNBAs well, we have removed the remainig balance of $from the accountPlease let us know if there is anything other information we can provide
Initial Business Response / [redacted] (1000, 11, 2014/10/20) */ There were toners due to be picked up which was completedThe credits were issued against the account for the returnA new order was placed for paperThe credits for the toner will be able to be applied towards that purchaseThe customer is aware of this process to clear the creditsQuill apologizes for this inconvenience
Initial Business Response / [redacted] (1000, 8, 2014/10/14) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenience$was placed back on Customer's [redacted] card on Please review and let me know if there is any other information needed
Initial Business Response / [redacted] (1000, 8, 2014/08/15) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: [redacted] Contact Email: [redacted] @Quill.com Quill apologizes for this inconvenieceMy team has contacted the custonmer and have placed an order for a model that was agreed on by the customerIt is never our intent to have the incorrect image and copy displayed on our siteWe have corrected the site so this will no longer be an issue Final Business Response / [redacted] (1000, 11, 2014/08/20) */ I show a new order for lap-tops entered on August (order [redacted] ) that have the specifications the site indicated when the customers 1st order was originally placedThese models currently sell for $each on the site today and the customer received both for $I believe Quill has honored the customer's request
Initial Business Response / [redacted] (1000, 5, 2014/07/24) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceQuill did honor the "Best Deal" coupon offer and $credit was issued against this order Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm sorry, but I still have not seen the credit back to my bankI wonder what type of credit was actually issuedA voucher for future purchases is not really the same as supposed discount Warm regards, [redacted] Final Business Response / [redacted] (4000, 11, 2014/08/11) */ The customer is absolutely correctQuill issued the credit on the Quill account to be used toward the next purchase vscrediting the customers credit cardWe will cancel the credit today and re-issue the credit back to the customers credit cardPlease allow a few days for processing time as it will not be immediately viewable on the customers credit card accountQuill apologizes for the delay in processing the credit back to the customers card
Initial Business Response / [redacted] (1000, 8, 2014/08/11) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this advertising issueQuill has contacted the customer and placed an order for product the customer was satisfied withOne thing to note is this product may not currently be available, but as soon as we do receive stock, we will release this for the customer
Initial Business Response / [redacted] (1000, 8, 2014/08/15) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceI checked with my credit departmentAfter reviewing the account, the customer did still owe the $however it appears we returned the online bill payment because the account info was not provided with the payment I have requested the file be closed with the collection agency and any negative reporting expunged/reported as prompt pay with DNBAs well, we have removed the remainig balance of $from the accountPlease let us know if there is anything other information we can provide
Initial Business Response / [redacted] (1000, 11, 2014/10/20) */ There were toners due to be picked up which was completedThe credits were issued against the account for the returnA new order was placed for paperThe credits for the toner will be able to be applied towards that purchaseThe customer is aware of this process to clear the creditsQuill apologizes for this inconvenience
Initial Business Response / [redacted] (1000, 8, 2014/10/14) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenience$was placed back on Customer's [redacted] card on Please review and let me know if there is any other information needed