Sign in

Intex Recreation Corp.

Sharing is caring! Have something to share about Intex Recreation Corp.? Use RevDex to write a review
Reviews Intex Recreation Corp.

Intex Recreation Corp. Reviews (14)

Intexcorp.com has been the absoute worst experience everI order a pool motor from this websiteThe motor broke with in the month, not evenI exchanged it for a 2nd motorIt too broke within weeksThey are refusing return on product, therefore I am trying to proceed with replacement The call service is in China with new English speakers, therefore explaining a situation is extremely difficult Having them understand a simple phone number to look up a simple account is also incomprehensibleIf you upset them or ask to speak with a manager/supervisor when they know you are upset, they hang up on you As for speaking with a manager/supervisorI did finally have of the plus employees request one for meApparently they send a email and a supervisor is to call to hourThey called me hours later! I had to ship back product on my dime and call back with a tracking number - therefore having to pay moreNow that I have my tracking number, I'm told that I have to wait until they receive & process my return Just to get to this point I had to talk to another 40/people As for my total time just to get a working filter on this 2nd replacement, Current 1/weeksThe shipment won't be there for another weekthen processingback in the mailAll it's going to take a month for a replacement I've tried to request a supervisor at this point to get things sent since I got my tracking number as the 1st supervisor requestedNow plus people at the call service have refused or just hung up I've wasted tons of time, money, & have a major head ache from this entire experienceIntex corp get a zero in my book for customer serviceI will never do business again with them or their productIn fact, the pool I currently have will probably just be tossed since the cost of chemicals will be out the roof just to balance it all over again

Spent more than an hour speaking to their Customer Service Reps about an older product they no longer service. First, they could not find the product, then they found the part, then they were not sure, finally, a supervisor said the part they had would not fix my problem. The supervisor came up with excuses for everything and would not listen. A poor company with a poor Customer Service team and they seem to not stand behind their products!

I was severely injured when a intex air mattress exploded well I was sleeping on itMy injuries include post concussion syndrome and vertigo among many moreMy medical treatment is still ongoingI wasn't offered sufficient compensation for this incident and now I have to take it to courtTheir product is defective and very dangerous

There are beds are the worse product After the fourth one I gave up They hold a lot of weight which is good but the stitching is horrible so after two weeks of sleep it loosens in the front and created a hump the length of the mattress So disappointing They need to fix it

Purchased a 22/inch intex pool started filling it up and noticed it was leaking at the seam on the bottom of pool called intex they were very rudeWould not let me speak to a manger told me to go cut a 6xhole in the liner and send it to them then they would send me a new poolSo I would be eating for a new pool for weeks very sorry company

I just purchased my 3rd pool from intex When I put the ladder together that came with this pool there is no platform the other ladders that came with previous pools had platforms I called customer service thinking there was a part missing. I was told this is a new design and only pools 52" tall have ladders with platforms I expressed my safety concerns and the rep agreed but said that is the way they come out. I am very disappointed that Intex would cheap out on something so simple and create a safety hazard!

I have ordered a replacement tub for my spa and it is defective so in order for them to replace defective tub I must empty the water and cut it up. I live in so. cal. and we are in a drought and I refuse to waste 200 gallons of water and they are giving me a hard time to get the replacement part unless I do so. I have no problem doing so after I transfer the the water to the new tub and then I will send them the proof. How would I be able to fix this problem before the tub totally deflates and it becomes a mute point.

sincerley [redacted]
[redacted]@gmail.com

Your raised intex air mattress is junk the middle bubbled top and bottom I can only hope your business will go under\r\n

AWFUL EXPERIENCE FROM THE START

My wife and I purchased an Intex above ground pool and our experienced mirrored the complaint that was documented in May 2015. It started leaking within the first couple of days!! After allot of expendrd effort the source of the leak was never found so we contacted Intex and we're referred to their Claims Department. After processing the claim, my wife and I were shocked that the instructions were to "cut a hole" from the bottom of an already leaking pool and mail the cut liner to Intex. We called Intex back almost immediately and we're again instructed to - simply put - damage a new pool liner in order to get a new liner replaced... (Are you serious? Why would we do that?!? And we're didn't.)

We requested a manager call back but that never EVER happened. Today, [redacted] was willing to let us return the item in store and get our money refunded - all $210.00 of it. And that'll go towards a [redacted] pool.

Point of it all is you get what you pay for and we would've been willing to work with them if they were only willing to work with us. Their Customer Service Claims Department could barely work - or help - themselves.

Hey Intex!! Get it together!!!

Best,
[redacted] (by-name)

I purchased an 18 foot easy set pool from Intex. I took the brand new pool out of the box two days ago on 5/21/16. When the pool was filled with only 3 inches of water 75% of the seams on the bottom and sidewall interface leaked. I was told by an intex customer "service" rep that the pool is out of warranty since I purchased it more than 90 days ago.
I looked at their website this morning for a replacement liner and found one to order. Now that item is not even on the website. Faulty product and no replacement. I have purchased pools from Intex before and not had any problems. They need to replace their wording on their web site regarding customer satisfaction.

I bought an Intex inflatable PureSpa for $399.00 14 months from [redacted]. Intex is a US Corporation but it's manufacturer is in China. When you have a Problem they will not let you talk to anyone with the exception of the Receptionist. All they will do is transfer your call to China where the only English is 1) "What is the Error Code" 2) "It is past the 1 year Warrantee" 3) "It can not be repaired" 4) "Just Buy a new one". Now I am stuck with a inflatable 7 foot bathup with cold water. Their product is bad and they dont stand behind their product. Oh, I forgot they did offer to sell be a new control unit for $400.00 the same price I paid for the whole thing. If you buy from this company do not plan on a good product or customer service.

I just recently bought a new liner for my 18"x48" metal frame pool. I bought it in replacement parts web page. It arrived and it has 3 holes instead of two like my old liner. I called customer service and asked about this and I was told that it was a new design and I should have bought the new fittings. There was no reference to this when I purchased the liner. So I purchased new fittings, another $40 later, and searched the web site for directions on how to assemble the new fittings on this new designed liner. There was no video or instructions anywhere. I finally called for the third time and asked if there was any information available to help me with this new set up. Finally two weeks later they took my address to send me a manual for the new design. Only one more week to wait for that. I think I will try to figure this one out on my own. I will never buy another intex pool. The pumps are the worst, I had to replace mine within the first year. I bought a real pool pump from a real pool company and it works great. Yes the customer service folks are from China, nice but not fluent English. I would buy from a different company if I were you. I am going to inform the businesses that sell these pools how awful the customer service truly is and how weak the product is in the first place.

In May 2014, we ordered the Intex PureSpa Bubble Therapy Spa from Intex Corp, I should have known that with a price that low, we were in for some trouble. Sure enough, 2 days after receiving & setting it up, the motor started making a loud squealing noise, the seized up & quit altogether! After calling Intex customer service & being placed on hold for 45 minutes a young Asian woman who could only speak very broken english answered. I slowly explained my problem and was told she no understand, so I tried again. This time she said I had a bad connection & she could not hear me & hung up! It took me three days of the same nonsense before finally a young English speaking woman answered & was able to help. Unfortunately the control module we needed was on backorder and would not be available for 3 months, I later found out all of their parts come on a ship from China, surprise, surprise! We finalky got the unit and it lasted 6 months, then the whole runaround all over again! We have had to replace jyst about every part at least once and only two of the conttol modules were covered under their 1 yr warranty. Now the tub has sprung it's 3rd leak and the seals holding the filters in the tub itself separated from the tub wall. It's a good thing my husband knows how to fix just about anything!. Last week I had to order more parts, but received the wrong ones this week, after going through their HORRIBLE customer service telephone nightmare, I was told that the parts I ordered are discontinued, but the parts they sent would work. They don't, they aren't even the same size and yhey refuse to refund my money, rvrn after I retutned the wrong parts they sent! So, all I can say is DO NOT PURCHASE ANY INTEX PRODUCTS, SPA OR POOL!!!

Intexcorp.com has been the absoute worst experience ever. I order a pool motor from this website. The motor broke with in the month, not even. I exchanged it for a 2nd motor. It too broke within 2 weeks. They are refusing return on product, therefore I am trying to proceed with replacement.

The call service is in China with new English speakers, therefore explaining a situation is extremely difficult. Having them understand a simple phone number to look up a simple account is also incomprehensible. If you upset them or ask to speak with a manager/supervisor when they know you are upset, they hang up on you.

As for speaking with a manager/supervisor. I did finally have 1 of the 50 plus employees request one for me. Apparently they send a email and a supervisor is to call 24 to 48 hour. They called me 92 hours later!

I had to ship back product on my dime and call back with a tracking number - therefore having to pay more. Now that I have my tracking number, I'm told that I have to wait until they receive & process my return . Just to get to this point I had to talk to another 40/50 people.

As for my total time just to get a working filter on this 2nd replacement, Current 1 1/2 weeks. The shipment won't be there for another week... then processing... back in the mail. All it's going to take a month for a replacement.

I've tried to request a supervisor at this point to get things sent since I got my tracking number as the 1st supervisor requested. Now 20 plus people at the call service have refused or just hung up.

I've wasted tons of time, money, & have a major head ache from this entire experience. Intex corp get a zero in my book for customer service. I will never do business again with them or their product. In fact, the pool I currently have will probably just be tossed since the cost of chemicals will be out the roof just to balance it all over again.

Check fields!

Write a review of Intex Recreation Corp.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Intex Recreation Corp. Rating

Overall satisfaction rating

Add contact information for Intex Recreation Corp.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated