Intone Fitness, Inc.

Company continues to accrue charged on an account not utilized in 6 months.Spoke with owner in February advising that I had filed out a cancellation form and received collections letters from intone fitness. He advised there was no form submitted and that I must pay the debt of 180.00 and that it will continue accuring. Account is now with [redacted] collections for 220.00, every month intone adds more funds to the account. This account should have been closed long ago and [redacted] refuses to assist, and acts very hostile when trying to communicate. He demands I make payment on an account that was to be closed by his associate. Desired SettlementCollection should be ceased and account zero'd out. I have not returned to gym since filing out cancellation form. Business Response Contact Name and Title: [redacted], Owner Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@IntoneFitnessTraining.comThis member's contract was still on-going. He was advised in order to cancel the gym membership he must come in and fill out a cancellation form. This is a standard policy we employ for every and all of our members. This member signed a legal & binding contract. This same contract included our cancellation policy; of which he never signed. Thus his draft continued on. I spoke with him via the phone and explained this in detail. He was sent to collections because he was 4 months overdue on his contractual agreement. It is our intention to go over the contract with every member so they understand it fully before they sign it. I will continue to be fair in all business matters as I was in this matter. Consumer Response Spoke with Owner and issue should be resolved and complaint removed. Final Consumer Response Owner fixed contract, discontinued billing, and removed account from collections.

Costumer sent to collections after contract paid in full.I had a gym membership at InTONE fitness in Greenville, NC about a year ago. I used it for one month and then moved over 500 miles away. I attempted to reach out to the business through their website to end the contract but never got a response. The website did not list a public email, making it hard for me to have a good record of the contact. I had to use their communication system built into the site. I stopped payment to this business. Several months later I get a letter saying I owe money. Reluctantly I agreed to pay the fee, despite feeling that this was an unfair business practice. I paid my contract off in full around June of 2015 ending the business relationship at that time. I was issued a receipt. This month I got a letter from a collections company that said I owed $175 dollars to InTONE Fitness. I want this to stop. I do not owe any more money. I have receipts and emails from the owner of the business. I attempted to contact the business and collections agency and requested that they confirm to me in writing or over email that this matter was settled. I have not gotten a confirmation. I feel that I must make a formal complaint urgently so that it is on record.Desired SettlementI would like this matter settled. I have already paid to get out of the gym membership that I live hundreds of miles away from and have not used in over a year. I have a receipt and email from the owner of the business saying that the debt was paid. I would like confirmation in writing that they will not send me any more bills and that they will cancel the claim with the collections agency (or any other avenue of collections) for money that I do not owe. Business Response [redacted] fell behind on his payments here at InTone Fitness for more than $75.00. He moved away and did not come in and fill out a cancellation form which is required to stop any drafts from occurring. So we emailed him the cancellation form to cancel when he paid his past due amount in full. So, right after he sent the signed forms back to us signed, he informed his bank that we charged him for three months that he claims he did not owe us. So his bank charged back InTone Fitness the $75.00. [redacted] did not follow our cancellation policy so therefore he was put into collections during this process until the debt was paid in full. Out of courtesy, we delayed the collection process to help him maintain payments. The account is now closed!Consumer Response That is incorrect, I notified my bank back in February to stop payment because I could never get a response from InTone. The bank stopped payment. I get a letter in June from InTone saying I owed money. I paid this money. (how would I owe money if the automatic drafts had still been occurring???). Apparently InTone fitness has a dispute with my bank now? Whatever the misunderstanding, I absolutely did not contact my bank after paying my bill to InTone fitness. I'm not that petty. If this had been the case, why was I sent to collections for almost $200 instead of $75? If there is a dispute with the bank, settle it with the bank. If you have a dispute with me show me proof that I owe you anything and I'll look at it. I am a reasonable person.