Intown Suites Raleigh

DateActions13-JulIntown Suite charges $551.81 (two weeks) as deposit for [redacted]s stay15-JulGuest "disappeared", called Intown Suite several times and requested room to be checked out but was told only guest can do so19-Jul[redacted] went to Intown Suite several times to inform them that [redacted] disappeared, and we will not pay [redacted]s stay at Intown Suite. front desk clerk [redacted] rudely told him "only guest" can do so[redacted] went to Intown Suite and spoke to [redacted] and informed her the same that we would no longer paying [redacted]'s stay. [redacted] refused and told me the same that only hotel guest could do so20-Jul[redacted] (Card Holder)visited Intown suite asking to meet with the general manager: [redacted] informed her manager did not have time, neither she knew where he/she is [redacted] emailed Intown Suite through web support demanding actions, no responses[redacted] Called [redacted] reporting dispute of charges20-JulFiled Police report with Wake County #[redacted]-JulFiled Police report with [redacted]-JulFiled Police report with [redacted]JulPer Intown Suite final bill sent to [redacted], intown suite checked "guest" [redacted] out on 7/23 with $50 refundProduct_Or_Service: deposit for a guest stay /////Desired Settlementfull refund and education to your front desk clerks to have a positive attitude in doing her job /////