Intra - City Supply

Initial Business Response / [redacted] (1000, 8, 2016/10/25) */ [redacted] e is required to be purchased with an effective date on the policy prior to a SuperVisa being issuedThe effective date can change as long as it a) has not passed and b) the visitor has not already arrived in Canada This is clearly communicated in the policy that is issued and is clearly communicated by Leiper Financial Services Inc through e-mail communication to the client In late Leiper Financial Services Inc was contacted to have the effective date changed on a travel insurance policy purchased through [redacted] (the travel insurance provider) by the "complainer" even after this date had passedLeiper Financial Services Inc negotiated with [redacted] for an exception to be granted and it wasIt was again communicated that if the effective date needs to change again that Leiper Financial Serivces Inc needs to be notified prior to that date In Aug Leiper Financial Services Inc was notified that the SuperVisa was not issued and the effective date of the policy needed to be changedThe effective date of the policy was in May of Leiper Financial Services Inc tried to negotiate with [redacted] again to make an exception and it was not grantedThe client requested a refund and since it had been approximately months since the effective date the refund was prorated to the client [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was referred by [redacted] regarding supervisa insurance providers in [redacted] , so I met [redacted] in and explain him that I saw many Insurance companies who are providing super visa insurance but all those are in different provinces and I am looking for one in [redacted] We discussed the feasibilities for supervisa insurance and he explained that One of the requirements is to have a minimum of $ [redacted] in medical insurance coverage in effect before the Super Visa is issuedIf Super Visa refused you will get the full premium refundYou will have to provide proof of the rejection of your super visa application in order to process the cancellation requestThen he sold me the insurance from [redacted] That time super visa was rejectedI got the full amount refunded as per the super visa insurance regulations Again I prepared to apply in and I sent an email to [redacted] and this time he got a super visa health insurance policy from [redacted] for a better quote $ [redacted] by then he did not tell me any new rules or regulations and it was understandable that was a continuous process until I get the super visaAgain the super visa was not granted by Immigration officersI informed him the same and request him to keep the money with him and I want to re-apply soon I decided to re-apply for super visa and I contacted [redacted] and spoke with [redacted] and explained to her the difficulties about getting the super visa and told her issue me the policy for apply the super visa and not to activate it until she get the super visaShe said it is online application so we should have to put an effective date for issue a policy but we don't activate it until we get the super visa sanctionedAnd also confirms that they will change the effective date one she get the super visa like how they did previouslyPlease check their phone recordings to hear the conversationI have the email conversation with me Unfortunately the super visa again rejected and now I decided to apply for permanent Residency other than super visaNow I don't require to get the super visa insurance for permanent residency applicationI sent him an email and requesting him to cancel my policy and refund the money because I did not get the super visa I met [redacted] at his office and discuss all above things with him and he said he has to contact [redacted] and inform me back their decisionI waited for weeks and I did not hear anything back from him and I received a cheque for $ [redacted] which I don't accept [redacted] If I don't give the effective date they may not issue me the policy, if I don't attach the policy along with application package I can't apply for a super visa because one of the mandatory requirements to apply for supervisa is health insurance I am requesting you please refund my full premium which I paid $ [redacted]

Initial Business Response /* (1000, 8, 2016/10/25) */
[redacted]e is required to be purchased with an effective date on the policy prior to a SuperVisa being issued. The effective date can change as long as it a) has not passed and b) the visitor has not already arrived in...

Canada.
This is clearly communicated in the policy that is issued and is clearly communicated by Leiper Financial Services Inc through e-mail communication to the client.
In late 2015 Leiper Financial Services Inc was contacted to have the effective date changed on a travel insurance policy purchased through [redacted] (the travel insurance provider) by the "complainer" even after this date had passed. Leiper Financial Services Inc negotiated with [redacted] for an exception to be granted and it was. It was again communicated that if the effective date needs to change again that Leiper Financial Serivces Inc needs to be notified prior to that date.
In Aug 2016 Leiper Financial Services Inc was notified that the SuperVisa was not issued and the effective date of the policy needed to be changed. The effective date of the policy was in May of 2016. Leiper Financial Services Inc tried to negotiate with [redacted] again to make an exception and it was not granted. The client requested a refund and since it had been approximately 3 months since the effective date the refund was prorated to the client.
[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2016/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. I was referred by [redacted] regarding supervisa insurance providers in [redacted], so I met [redacted] in 2014 and explain him that I saw many Insurance companies who are providing super visa insurance but all those are in different provinces and I am looking for one in [redacted].
2. We discussed the feasibilities for supervisa insurance and he explained that One of the requirements is to have a minimum of $[redacted] in medical insurance coverage in effect before the Super Visa is issued. If Super Visa refused you will get the full premium refund. You will have to provide proof of the rejection of your super visa application in order to process the cancellation request. Then he sold me the insurance from [redacted]. That time super visa was rejected. I got the full amount refunded as per the super visa insurance regulations.
3. Again I prepared to apply in 2015 and I sent an email to [redacted] and this time he got a super visa health insurance policy from [redacted] for a better quote $[redacted]. by then he did not tell me any new rules or regulations and it was understandable that was a continuous process until I get the super visa. Again the super visa was not granted by Immigration officers. I informed him the same and request him to keep the money with him and I want to re-apply soon.
4. I decided to re-apply for super visa and I contacted [redacted] and spoke with [redacted] and explained to her the difficulties about getting the super visa and told her issue me the policy for apply the super visa and not to activate it until she get the super visa. She said it is online application so we should have to put an effective date for issue a policy but we don't activate it until we get the super visa sanctioned. And also confirms that they will change the effective date one she get the super visa like how they did previously. Please check their phone recordings to hear the conversation. I have the email conversation with me.
5. Unfortunately the super visa again rejected and now I decided to apply for permanent Residency other than super visa. Now I don't require to get the super visa insurance for permanent residency application. I sent him an email and requesting him to cancel my policy and refund the money because I did not get the super visa.
I met [redacted] at his office and discuss all above things with him and he said he has to contact [redacted] and inform me back their decision. I waited for 2 weeks and I did not hear anything back from him and I received a cheque for $[redacted] which I don't accept.
[redacted]
If I don't give the effective date they may not issue me the policy, if I don't attach the policy along with application package I can't apply for a super visa because one of the mandatory requirements to apply for supervisa is health insurance
I am requesting you please refund my full premium which I paid $[redacted]