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Intrastate Pest Control Co

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Intrastate Pest Control Co Reviews (2)

To whom it may concern; sans-serif;"> In March of Intrastate Pest Control contacted [redacted] who is not a debt collection agency or connected with Intrastate in any way but a Closing Company for Real Estate transactionsWe were attempting to get the new address for a *** [redacted] who sold [redacted] and had an outstanding balanceThey would not share the forwarding information so we looked up [redacted] on [redacted] There was one [redacted] spelled the correct way with an address in the same area so we mailed a copy of the invoice with a letter to that address hoping it was the correct [redacted] [redacted] contacted our office irate stating that Intrastate was harassing him with one letterThere was some miscommunication within our office and we apologize for not getting back in touch with [redacted] , but don’t believe that one contact is enough to file a complaint [redacted] did call [redacted] to apologize and say that if this wasn’t the correct person to please disregard If this is not [redacted] that sold [redacted] than we apologize and will not be in contact with [redacted] again Sincerely, [redacted] ***

This email is in response to complaint #by [redacted] against Intrastate Pest Control Intrastate did enter into a contract for treatment of bedbugs on November 24, This contract was for a combination of chemical and thermal treatment of the property for bedbugs The treatment process consists of the application of pesticides in critical areas as well as applying heat to the property Once the heating of the property is adequate (usually 3-hours), the windows are then opened to allow the property to cool down for occupancy Ms [redacted] said that she found a window open in the property upon her return As stated, the windows are opened to allow for cooling off, but apparently, if Ms [redacted] found a window open upon returning, this window was left open in error This is the first we have heard about a window being open when Ms [redacted] returned.Ms [redacted] also said that she called our office about seeing "a bedbug" or weeks after treatment It has now been almost months since our treatment of the property, and after some research on our end, we can neither deny nor confirm such a conversation took place and with whom it may have taken place We were able to confirm that Ms [redacted] called our office in late March or early April and said she has bedbugs again The Manager explained to Ms [redacted] that it was now almost months since our treatment so there was no warranty remaining The Manager was going to discuss options available to Ms [redacted] , but once Ms [redacted] hear there was no warranty, Ms [redacted] stated that she knew that we were going to tell her that and she hung the phone up on the Manager This was the last communication we know of with Ms [redacted] .For the record, we do give a day warranty with most bedbug treatments and Ms [redacted] did have such warranty It is also not uncommon to see "a bedbug" after treatment as the insects many times are located inside walls as well as throughout the housing property This is the reason we usually apply pesticides as well as the heat The reason we only give a day warranty is because bedbugs are brought into a property by some occupant or visitor, as such, they can be reintroduced the same way We are sorry Ms [redacted] is not happy with our service and wish she would have talked more with the Manager in an attempt to reach an equitable resolution for both partiesThanksLinwood S [redacted] Intrastate Pest Control

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Address: 1218 Harris St, Charlottesvle, Virginia, United States, 22903-5340

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