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Intrigue Hair Salon

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Intrigue Hair Salon Reviews (2)

My name is [redacted] and Im the new Geral Manager of the Candlewood Suites in Bloomington, IndianaI arrived here on 3/19/so I've been very busy training and trying to catch up on other itemsI just got your letter today (4/1/15) concerning the complaint from [redacted] I did some research on this issue yesterday after speaking to Ms [redacted] on the phoneI found out that she has spoken to our Guest Service Agents, Guest Service Supervisors and has called our Corporate Office and spoken to a couple of our Executive Staff MembersShe was informed at all levels that the reservation she made was an Advanced Purchase Reservation and that their was no refund if she cancelled, but we would be willing to move the reservation date to another date at no chargeShe refused this offer at all levels I told her that I would look into this problem for her since this was the first that I had heard about itShe then told me that she was going to donate this reservation to the City of Bloomington for them to use in their homeless programShe cannot transfer the reservation to another person as she is the person holding the reservation and that person is the one that is required to check in and place any Pet Fees, Security or Incidental deposits on the Credit Card authorization I would be glad to move this reservation for her to another date but because of the Reservation type she selected I cannot provide her with a refundIf I can provide you with any further information on this case or be of any further assistance to you on any other items please feel free to contact me via phone or e-mailI hope you have a great day!! [redacted] General Manager Candlewood Suites Bloomington, Indiana Phone: - - Fax; - - E-Mail: [redacted] @ighospitality.com%

My name is [redacted] and Im the new Geral Manager of the Candlewood Suites in Bloomington, Indiana. I arrived here on 3/19/2015 so I've been very busy training and trying to catch up on other items. I just got your letter today (4/1/15)...

concerning the complaint from [redacted]. I did some research on this issue yesterday after speaking to Ms. [redacted] on the phone. I found out that she has spoken to our Guest Service Agents, Guest Service Supervisors and has called our Corporate Office and spoken to a couple of our Executive Staff Members. She was informed at all levels that the reservation she made was an Advanced Purchase Reservation and that their was no refund if she cancelled, but we would be willing to move the reservation date to another date at no charge. She refused this offer at all levels.
               I told her that I would look into this problem for her since this was the first that I had heard about it. She then told me that she was going to donate this reservation to the City of Bloomington for them to use in their homeless program. She cannot transfer the reservation to another person as she is the person holding the reservation and that person is the one that is required to check in and place any Pet Fees, Security or Incidental deposits on the Credit Card authorization.
              I would be glad to move this reservation for her to another date but because of the Reservation type she selected I cannot provide her with a refund. If I can provide you with any further information on this case or be of any further assistance to you on any other items please feel free to contact me via phone or e-mail. I hope you have a great day!!
 
 
             [redacted] General Manager
             Candlewood Suites
             Bloomington, Indiana 47403
             Phone: 812 - 330 - 1900
             Fax; 812 - 287 - 8914
             E-Mail: [redacted]@ighospitality.com%

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Address: 1275 Post Road, Fairfield, Connecticut, United States, 06824

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