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Address: 817 W Harbor Dr Ste C, San Diego, California, United States, 92101-7740
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Address: 817 W Harbor Dr Ste C, San Diego, California, United States, 92101-7740
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He then took me to a beauty shop where a lady tried a red light on me and tried to push a $1,000 and a $700 red light on me, I was not ready to spend any more money and I did not feel comfortable spending that much - I told her this straight out and she did not push any more. My kiddo got a bunch of soaps as gifts.
It wasnāt a -horrible- experience. Letās see how this cream works ššš
Wish I had read this before...I bought the eye stuff too but I realized I was scammed just an hour afterwards when everything came peeling and shedding its impressive results. They must have thought I was a high roller cause they offered me the red light at $4600 and dropped it to $2300 as if I would scramble to buy. I felt held hostage in the chair and was about to run out of there with stuff all over my face. They kept telling me to spoil myself. What makes you think I dont. I wanted to say I know how to respect and value myself but it's clear you don't since you are not listening to me say know. They kept asking me to listen. I did to them but they clearly were not returning the favor. I advise you to keep walking past them at all costs. Don't worry about being rude. They got me because they played the "accent" card, funny because I speak their native language, I really think it's just a play to get you to pause...just enough.
Scenario: I was leaving another skincare shop where they gave me samples, so I wasn't surprised to see a salesperson on my way out the door with a sample packet. Not sure what brand it even was, but I took it and tried to keep walking, but the guy was full of questions (what brands do I use...). I realized he wasn't from the same skincare shop I just left, so I tried to give basic responses and keep going. Then he asked "do you use any separate products under your eyes?" I was trying to get away so I just said no... then he said that he could grab me another eye-specific sample so I stopped walking and stood in the doorway waiting for the eye sample.
THEN... he motioned me to come inside, so I slowly took 1-2 steps inside, then he MOTIONED ME TO SIT IN A CHAIR while he was opening a bottle or something. Oh heck no... I'm not sitting DOWN, buddy. Based on my true crime training I realized this was the "secondary location" where your chances of survival are slim to none. I was suddenly in fight or flight mode, so I started backing out of the store and was just like "no, no thanks, I don't have the time right now for this, sorry." He told me to have a nice day in a snotty tone, but maybe I was just reading too much into the snotty part.
After reading these reviews, I'm glad I didn't sit in the chair, because apparently that's how they get you for $400. I was expecting him to grab a sample packet but he literally was planning to put something on me from a full size bottle! I also had a full face of makeup on - and he was about to to put something under my eyes? If you're in sales, please use your powers of deduction and ask permission before trying to touch peoples' faces! Everyone stay safe out there, and remember, NEVER go willingly to a secondary location!
I got caught by them. Youāre right it felt like a murder set up. Very scary. I did end up sitting in the chair, but luckily I got out and didnāt fall for their scam. My new rule is to never accept free samples because it leads to an attempt to start a discussion which leads to an attempt to scam you.
Staff was nice but the product doesnāt work for me.
1/6 Rachel applied the cream to my skin at their store saying it would reduce puffiness from my eyes. I purchased the product against my better judgement.
When I got home and washed the product from underneath my right eye began to burn.
I took the product back 1/9 they said it was due to them applying this product over my makeup try it again..
Tried 1 week later applying to clean skin and Iām getting the burning sensation under my right eye.
Going to request a full refund.
David at the Intro store in the University Park Mall Store in Mishawaka, IN is a terrible, high pressure salesman. He wasted a ton of my friend's time even though she told him she couldn't afford to buy products costing more then $2,000. He bad mouthed her husband for saying no when she called him about buying the products.
No salesman should ever make a customer so upset and frustrated that they cry about what happened. No customer should ever feel scared or worried that something bad might happen to them, because of how the salesman is acting. If their products really are so wonderful, they wouldn't need to force people to buy them!
Paulo and his staff are nothing but pushy and I could not even get out of the back room
My son was banging on the door and my daughter was receiving help me texts from me!
Although he did give me A refund for it the $400 eye cream
He signed me up for a warrantee on the Perfectio Limited edition gold
I took it back to return it and he would not take it.
Also might I add that the box was not sealed the list goes on. See you in court boys
I really do and in a moment of weakness I spent $400 on god knows what. What made me do it? The fast talking woman at the front? The gift with purchase? How did this happen in the span of 30
Minutes? Iām not confrontational and sometimes not even assertive and I have paid the price (literally) for that behavior. Iām here to be vulnerable with my experience and hope to warn you to just walk by and donāt say a thing. Donāt waste your time going inside. You will be met with compliments on how much younger you look after they apply that weird goo coming from a giant syringe under your eyes. You will be told that you deserve to treat yourself to the products and you should be taking better care of your skin. I have no idea if these products are any good. They have a temporary effect that tightens the skin and for a moment fills in some wrinkles. Ugh itās all so infuriating now! And donāt even get close to those weird wands that look like vibrators. They claim it will make the fat under your arms disappear. At that point, I said I actually canāt afford any more than $400. But they will push you and say itās non-invasive and much cheaper than surgery. For the love, they are professional swindlers! Ok that is all- Iām getting worked up.
Hope this helps!
I donāt know how many times I have visited my family in AZ over the last 20 years, and weāve gone to a mall, and they literally yell out to you, āWait! Let me give you this free gift!ā I have learned over the years to just pass by and ignore them.
However, they caught me off guard this week in the tourist shopping district known as Old Town in Scottsdale, AZ. Iām here seeing my dad after he had surgery. Due to COVID-19, I hadnāt been able to travel here in over three years. When the gentleman yelled stop! Let me give you a gift, Iād forgotten about these i[censored] and their tactics. They didnāt care that I was trying to just be polite, nor cared that I verbally told them THREE times that I needed to get back to my family outside. In fact, the one gentleman accused me of not being honest with him when I told him I really donāt care right now about skin care! He called me a liar and said he prefers people to be honest with him. They just kept blow-drying my eye with their little fan. š”
On a separate note from the sales tactics, if you want this product, they think working women, trying to get ready in the morning have 2 to five minutes that they would choose to hold a small fan and blow dry their eye serum as opposed to, well, your kids, breakfast, coffee, etc. Also, the product dried a completely different shade from my skin tone, it made my skin very tight and itchy, and the two men that stalked me had no shame.
I fell for the bait and switch tactics of the aggressive sales people that sell this crap. I am not a confrontational person at all and I am naĆÆve and think the best of people. Ugh..I'm too embarrassed to share my experience and how I was so easily persuaded to purchase the non-surgical syringe product.
If the Better Business Bureau is an objective third party that provides accurate assessment of a company and its affiliates/parent company
ā¢ Red Alert - Mazal Enterprises (Introstemās parent company) - continuing pattern of complaints where āconsumers being sold skincare products with the promise of refunds from your sales representatives' if the consumers were unsatisfiedā as noted at https://www.bbb.org/us/ca/chatsworth/profile/cosmetics-sales/mazal-enterprises-1...ā
ā¢ Not BBB Accredited ā Introstem ā 2.25 Rating Out of 5 (Customer Reviews website / https://www.bbb.org/us/oh/dublin/profile/skin-care/introstem-0302-70114402
ā¢ āFā Rating ā Select Cosmetics ā Name on all Introstem receipts
ā¢ Not BBB Accredited ā Sutra Beauty (Owner: Lior Grinshtein)
ā¢ Not BBB Accredited ā Orogold (Introstem list Orogold website as their own, Lior owned Orogold Store in Los Cerritos Mall
Their "Say Anything, Do Anything, Promise Anything" has resulted in these California Consumer Law violations
ā¢ Implied Warranty of Fitness
ā¢ Actual Fraud
ā¢ Concealment
ā¢ Consumer Fraud
ā¢ Fraudulent or Intentional Misrepresentation
ā¢ Statement Treated as Misrepresentation
ā¢ Affirmative Misstatement
ā¢ Negative Fraud
~ The above-listed violations invalidates any sales accomplished by their super aggressive pretty salespeople and their "No Refund Policy"
I have personally given them 2+ months to work things out that resulted in delaying tactics and additional broken promises
Best Solution
Inform the shopping mall management of your concerns
Write a review at the mall's Yelp/Facebook page
Leave a comment here
Avoid any Introstem Store
Addendum: This company is known, I have been personally told by a Sales Manager, that they are active and involved in manipulating online review with bogus positive comments from so-called "reviewers" that state that the products are amazing and the customer service was great. One Word: BOGUS!.
I have been told that one of the condition for addressing ny concerns that I either remove or change my review to a positive review.
Sad that the Introstem Store located at the Glendale Galleria Mall is just a "Rebranded" Orogold Store (as noted in Yelp). Why would the Glendale Galleria Mall, a supposedly upscale retail center, allow a business that has a "F" to "Red Alert" rating remain as one of their retailers?
It should be noted that Southern California Orogold/Introstem/VineVera locations located at the Los Cerritos Mall, Westfield Valencia Town Center, Los Cerritos Mall, Galleria at Tyler, Westfield Plaza Bonita, Westfield Horton Plaza, Hillsdale Shopping Center, Forum Shops at Caeserās Palace and Stonestown Galleria have all closed down - for obvious reasons. This Company is now related to having a kiosk at the Del Amo Mall and Glendale Galleria Mall location.
I was pressured hard by the same Megan last month at that location. I walked out buying a highly "discounted" yet still overpriced space blue red light gadget and received lots of "free" discounted products because of buying this space light...all to the tune of over $4,000. I got back to my hotel room, regretted my decision and immediately said that there were no refunds on the receipt. I probably could have bought a light like that for $500 though. Ugh. I'm so embarrassed to tell anyone. At least the light and the free products all seem to work and I'm noticing improvement in my skin.
Encountered these (censoring myself) ...people at the mall. Bogus claims from demonstration that their gel product removes dead skin cells.
Very likely the same folks notorious for Dead Sea Spa (salt-based) cosmetics who were known for illegally hiring Israeli workers who weren't authorized for that on their tourist-only visas.
It's easy to complain online to other consumers who have been similarly subject to this and...literally just as easy to file a complaint with the FTC! No kidding; that's what I did. They have a streamlined form. Share your concerns and experience: reportfraud.ftc.gov
Would love to see them gone before Thanksgiving.
I am agreed with Helen D. I went through a similar experience and the product I bought because they gave it to me in a fancy box and they put it into a pretty bag I did not check what was inside the two boxes until I got home and I went to use my two eye creams I bought; they were unsealed,in a better description they were open. I called the INTROSTEM by finding their phone number on the internet since I was not provided with a receipt; that's when I found out that their company policy was: "no returns". I filed a dispute with my credit card but I went no where, so that is why I want the Revdex.com to help me, and people to be careful. Why do you think they do not guarantee their products? If you go to a pharmacy and buy something that is not sealed, do you used it? nooooooo, you return it, right? When you are call into their store and you get a marvelous demonstration, that of course you as a woman, like what you see on your face, of course even if you think is too much money, no matter how, you buy it, that's what I did, but my mistake was not checking the package in front of them to return it right away. The worst part is that I was offered a free complementary facial. Again, let me empathize free. However, once you are literally trapped in their treatment room the free facial is nothing more than a high power forceful and abusive sales area for me to buy a magic heat infrared lamp. I was with my husband and they were very nice with us and even offered us to drink wine, I do not drink. But when the woman (Juanita) started to offered me to buy this lamp we explained we couldnāt afford the cost she became agitated and verbally abusive towards me saying that she expended a lot of time with me and she became dangerously feverish and harassed for wasting HER time. We just left the place with lots of difficulty; their major desire was not to give you a free complementary facial but to try to sell a magic heat infrared lamp. So be careful if you go to Solvang California.
I ended up being pressured so hard that I got that $4,000 infrared light. It actually does work, but I probably could have brought it for $500 somewhere else. It feels like it's made very cheaply and it might break one day. But it is working. I immediately regretted my decision. But of course there are no returns accepted. So I'm stuck with these free product that I got combined this expensive space lamp. Infrared light. My husband would be so mad like he knew how swindled by actually got.