[redacted] ***I need to get more information about which [redacted] and [redacted] number you are purchasing so that I can verify the information you provided A couple of things to keep in mind is that you are not obligated to use CDI for the installation of this hardwood You can have the standard flooring that is included in the purchase price of the home installed at no additional cost to you and then hire your own flooring contractor to install the hardwood after you close escrow We often have Homeowners that feel they can get a better price on their flooring after closing escrow due to having relatives or other connections in the flooring industry
Mrs [redacted] , I am sorry that you are experiencing issues with the carpet in your homeThe Customer Service Team at Creative Design Interiors (CDI) has done good job in trying to identify what is wrong with your carpetOur Field Managers are experts in the installation and repair of carpet and the other materials we installUnfortunately, they are not chemical expertsThis is why [redacted] , Customer Service Manager for CDI in Manteca, commissioned a neutral, 3rd Party, Licensed and Certified Flooring Inspector ( [redacted] to inspect the carpet in your home and provide us with his professional assessmentIf he had he found a manufacturing defect in your carpet, this report would have been required for us to go back to the manufacturer on your behalf and get your carpet replaced [redacted] is a professional, thorough and respected Inspector that is used by most flooring contractors in Northern California***'s inspection report concludes that the yellow dye in your carpet has been damaged in the locations of the spots, leaving the red and the blue which is causing the lavender color that you are seeingThere is no way for ***, CDI or [redacted] to know what chemicals removed that yellow dyeBased on the pattern and location of the spots, it was determined that this occurred after installation and it is considered "damage to the carpet" which is not a manufacturing defect and not repairable [redacted] also addressed your secondary concern with the texture change that you are seeing throughout the houseYou did purchase an upgraded (group 2) carpet that has a 10-year texture retention warranty [redacted] found slight to moderate texture changes in the traffic areasHe used the Carpet and Rug Institute's field guide and determined your carpet is rating at a - When the carpet was brushed, it improved to a - His examination of the individual tufts did not find significant twist loss or mattingYour carpet does appear to be crushing but will restore when brushed and groomedThe texture change of your carpet is well within the expected range for a carpet of this density and yarn systemYou may want to ensure that the beater bar on your vacuum is working properly and make sure that you are following the manufacturer's guidelines for vacuuming frequency and ongoing maintenanceThis information is readily available on [redacted] 's websiteCDI will send you and [redacted] a copy of [redacted] 's inspection report along with a letter form of this response from CDI to your complaintIf you have any future concerns with any of the products we installed in your home, please follow Taylor Morrison's established process for submitting Warranty Requests and we will be sure to address them in a prompt and professional mannerSincerely, [redacted] Creative Design Interiors, IncSent on: 10/22/12:12:PM
I am rejecting this response because:***, molds erupts with time; yeast rises with time; mildew grows with time; time is an element to lifeWe moved into the house and were waiting for the month inspection which never happened since an employee at ** told us that they do not do month inspections hence we had to initiate thisYour *** guy as you stated came out to do what CDI asked him to do; however, Mr*** we were told by the builder that the investigator will come out and do scientific test on finding out why the carpet is loosing texture, density/thickness feels weak, and overall looks TERRIBLE!!!! We don't know what changed from the time you guys contacted *** and his carpet whispering skills of not even having a UV lightI am not bashing him, I am bashing myself to have been taken like a fool to believe that you guys can be trusted and we will have test performed but nothing was doneYou asked for a scientific analysis, attached it isIf the foundation itself is weak, how will the roof remain stable? We adhere CDI to do the right thing and fix this issue Thank you
Mrand Mrs***,Creative Design Interiors will no longer be responding to your posts on the Revdex.com website. Any and all issues with your home need to be directed to your builder *** *** ***. We have not ignored any of your requests and we are not acting unethically in any way shape or form. We are your advocate. We have reached out to the manufacturer of your carpet pad. They will be sending out a representative to inspect the pad. You have to understand, CDI didn't manufacture anything that was installed in your home. None of your issues are installation related. We are the middle man trying to get the manufacturer to address your concerns and issues. Why are you directing your anger at us? We are the ones trying to help you. Please direct your requests to *** ***, and we will handle it from there.Sincerely,*** ***Creative Design Interiors
After researching the communication trail from the Manufacturer, our Salesperson and...
your Son, it doesn't appear that our Salesperson communicated the change of a 2-cord operating system yet approved the change with the Manufacturer. The Salesperson for this job is out on Maternity leave and we are unable to get her side of the story. Since we have no email verification or signed change order, we will be refunding you the $1,770 deposit that was paid. Please contact our Sacramento General Manager, [redacted], at [redacted] to begin the process of a refund. We apologize for the lack of communication and not meeting your expectation.[redacted]
[redacted],I am forwarding your concern to our General Manager of our Sacramento location, [redacted]. I will get more information about what has transpired and get a response back to you ASAP.[redacted]
I am rejecting this response because:[redacted]'s inspection is considered null and void unless he is the carpet whisperer. His inspection did not consist of anything scientific, no UV lights, no ph sample, etc. On Friday the builder [redacted] had their cleaner over as per [redacted]s request which you guys didn't communicate with us. As per cleaner, the spots are all over and NOT caused by us as there is no chemical residue. It is something not by us. We expect ethical actions on your end as we all now know that the consumer is not at fault. Please read carpet cleaners inspection.
[redacted]I need to get more information about which [redacted] and [redacted] number you are purchasing so that I can verify the information you provided. A couple of things to keep in mind is that you are not obligated to use CDI for the installation of this hardwood. You can have the...
standard flooring that is included in the purchase price of the home installed at no additional cost to you and then hire your own flooring contractor to install the hardwood after you close escrow. We often have Homeowners that feel they can get a better price on their flooring after closing escrow due to having relatives or other connections in the flooring industry.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for your response. That's really helpful. The community name is [redacted], lot number is [redacted]Thanks again,[redacted]
Mrs. [redacted], I am sorry that you are experiencing issues with the carpet in your home. The Customer Service Team at Creative Design Interiors (CDI) has done good job in trying to identify what is wrong with your carpet. Our Field Managers are experts in the installation and repair of carpet and the...
other materials we install. Unfortunately, they are not chemical experts. This is why [redacted], Customer Service Manager for CDI in Manteca, commissioned a neutral, 3rd Party, Licensed and Certified Flooring Inspector ([redacted] to inspect the carpet in your home and provide us with his professional assessment. If he had he found a manufacturing defect in your carpet, this report would have been required for us to go back to the manufacturer on your behalf and get your carpet replaced. [redacted] is a professional, thorough and respected Inspector that is used by most flooring contractors in Northern California. [redacted]'s inspection report concludes that the yellow dye in your carpet has been damaged in the locations of the spots, leaving the red and the blue which is causing the lavender color that you are seeing. There is no way for [redacted], CDI or [redacted] to know what chemicals removed that yellow dye. Based on the pattern and location of the spots, it was determined that this occurred after installation and it is considered "damage to the carpet" which is not a manufacturing defect and not repairable. [redacted] also addressed your secondary concern with the texture change that you are seeing throughout the house. You did purchase an upgraded (group 2) carpet that has a 10-year texture retention warranty. [redacted] found slight to moderate texture changes in the traffic areas. He used the Carpet and Rug Institute's field guide and determined your carpet is rating at a 2 - 3. When the carpet was brushed, it improved to a 3.5 - 4. His examination of the individual tufts did not find significant twist loss or matting. Your carpet does appear to be crushing but will restore when brushed and groomed. The texture change of your carpet is well within the expected range for a carpet of this density and yarn system. You may want to ensure that the beater bar on your vacuum is working properly and make sure that you are following the manufacturer's guidelines for vacuuming frequency and ongoing maintenance. This information is readily available on [redacted]'s website. CDI will send you and [redacted] a copy of [redacted]'s inspection report along with a letter form of this response from CDI to your complaint. If you have any future concerns with any of the products we installed in your home, please follow Taylor Morrison's established process for submitting Warranty Requests and we will be sure to address them in a prompt and professional manner. Sincerely, [redacted] Creative Design Interiors, IncSent on: 10/22/2015 12:12:20 PM
[redacted] ***I need to get more information about which [redacted] and [redacted] number you are purchasing so that I can verify the information you provided A couple of things to keep in mind is that you are not obligated to use CDI for the installation of this hardwood You can have the standard flooring that is included in the purchase price of the home installed at no additional cost to you and then hire your own flooring contractor to install the hardwood after you close escrow We often have Homeowners that feel they can get a better price on their flooring after closing escrow due to having relatives or other connections in the flooring industry
Mrs [redacted] , I am sorry that you are experiencing issues with the carpet in your homeThe Customer Service Team at Creative Design Interiors (CDI) has done good job in trying to identify what is wrong with your carpetOur Field Managers are experts in the installation and repair of carpet and the other materials we installUnfortunately, they are not chemical expertsThis is why [redacted] , Customer Service Manager for CDI in Manteca, commissioned a neutral, 3rd Party, Licensed and Certified Flooring Inspector ( [redacted] to inspect the carpet in your home and provide us with his professional assessmentIf he had he found a manufacturing defect in your carpet, this report would have been required for us to go back to the manufacturer on your behalf and get your carpet replaced [redacted] is a professional, thorough and respected Inspector that is used by most flooring contractors in Northern California***'s inspection report concludes that the yellow dye in your carpet has been damaged in the locations of the spots, leaving the red and the blue which is causing the lavender color that you are seeingThere is no way for ***, CDI or [redacted] to know what chemicals removed that yellow dyeBased on the pattern and location of the spots, it was determined that this occurred after installation and it is considered "damage to the carpet" which is not a manufacturing defect and not repairable [redacted] also addressed your secondary concern with the texture change that you are seeing throughout the houseYou did purchase an upgraded (group 2) carpet that has a 10-year texture retention warranty [redacted] found slight to moderate texture changes in the traffic areasHe used the Carpet and Rug Institute's field guide and determined your carpet is rating at a - When the carpet was brushed, it improved to a - His examination of the individual tufts did not find significant twist loss or mattingYour carpet does appear to be crushing but will restore when brushed and groomedThe texture change of your carpet is well within the expected range for a carpet of this density and yarn systemYou may want to ensure that the beater bar on your vacuum is working properly and make sure that you are following the manufacturer's guidelines for vacuuming frequency and ongoing maintenanceThis information is readily available on [redacted] 's websiteCDI will send you and [redacted] a copy of [redacted] 's inspection report along with a letter form of this response from CDI to your complaintIf you have any future concerns with any of the products we installed in your home, please follow Taylor Morrison's established process for submitting Warranty Requests and we will be sure to address them in a prompt and professional mannerSincerely, [redacted] Creative Design Interiors, IncSent on: 10/22/12:12:PM
I am rejecting this response because:***, molds erupts with time; yeast rises with time; mildew grows with time; time is an element to lifeWe moved into the house and were waiting for the month inspection which never happened since an employee at ** told us that they do not do month inspections hence we had to initiate thisYour *** guy as you stated came out to do what CDI asked him to do; however, Mr*** we were told by the builder that the investigator will come out and do scientific test on finding out why the carpet is loosing texture, density/thickness feels weak, and overall looks TERRIBLE!!!! We don't know what changed from the time you guys contacted *** and his carpet whispering skills of not even having a UV lightI am not bashing him, I am bashing myself to have been taken like a fool to believe that you guys can be trusted and we will have test performed but nothing was doneYou asked for a scientific analysis, attached it isIf the foundation itself is weak, how will the roof remain stable? We adhere CDI to do the right thing and fix this issue Thank you
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Mrand Mrs***,Creative Design Interiors will no longer be responding to your posts on the Revdex.com website. Any and all issues with your home need to be directed to your builder *** *** ***. We have not ignored any of your requests and we are not acting unethically in any way shape or form. We are your advocate. We have reached out to the manufacturer of your carpet pad. They will be sending out a representative to inspect the pad. You have to understand, CDI didn't manufacture anything that was installed in your home. None of your issues are installation related. We are the middle man trying to get the manufacturer to address your concerns and issues. Why are you directing your anger at us? We are the ones trying to help you. Please direct your requests to *** ***, and we will handle it from there.Sincerely,*** ***Creative Design Interiors
After researching the communication trail from the Manufacturer, our Salesperson and...
your Son, it doesn't appear that our Salesperson communicated the change of a 2-cord operating system yet approved the change with the Manufacturer. The Salesperson for this job is out on Maternity leave and we are unable to get her side of the story. Since we have no email verification or signed change order, we will be refunding you the $1,770 deposit that was paid. Please contact our Sacramento General Manager, [redacted], at [redacted] to begin the process of a refund. We apologize for the lack of communication and not meeting your expectation.[redacted]
[redacted],I am forwarding your concern to our General Manager of our Sacramento location, [redacted]. I will get more information about what has transpired and get a response back to you ASAP.[redacted]
I am rejecting this response because:[redacted]'s inspection is considered null and void unless he is the carpet whisperer. His inspection did not consist of anything scientific, no UV lights, no ph sample, etc. On Friday the builder [redacted] had their cleaner over as per [redacted]s request which you guys didn't communicate with us. As per cleaner, the spots are all over and NOT caused by us as there is no chemical residue. It is something not by us. We expect ethical actions on your end as we all now know that the consumer is not at fault. Please read carpet cleaners inspection.
[redacted]I need to get more information about which [redacted] and [redacted] number you are purchasing so that I can verify the information you provided. A couple of things to keep in mind is that you are not obligated to use CDI for the installation of this hardwood. You can have the...
standard flooring that is included in the purchase price of the home installed at no additional cost to you and then hire your own flooring contractor to install the hardwood after you close escrow. We often have Homeowners that feel they can get a better price on their flooring after closing escrow due to having relatives or other connections in the flooring industry.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for your response. That's really helpful. The community name is [redacted], lot number is [redacted]Thanks again,[redacted]
Mrs. [redacted], I am sorry that you are experiencing issues with the carpet in your home. The Customer Service Team at Creative Design Interiors (CDI) has done good job in trying to identify what is wrong with your carpet. Our Field Managers are experts in the installation and repair of carpet and the...
other materials we install. Unfortunately, they are not chemical experts. This is why [redacted], Customer Service Manager for CDI in Manteca, commissioned a neutral, 3rd Party, Licensed and Certified Flooring Inspector ([redacted] to inspect the carpet in your home and provide us with his professional assessment. If he had he found a manufacturing defect in your carpet, this report would have been required for us to go back to the manufacturer on your behalf and get your carpet replaced. [redacted] is a professional, thorough and respected Inspector that is used by most flooring contractors in Northern California. [redacted]'s inspection report concludes that the yellow dye in your carpet has been damaged in the locations of the spots, leaving the red and the blue which is causing the lavender color that you are seeing. There is no way for [redacted], CDI or [redacted] to know what chemicals removed that yellow dye. Based on the pattern and location of the spots, it was determined that this occurred after installation and it is considered "damage to the carpet" which is not a manufacturing defect and not repairable. [redacted] also addressed your secondary concern with the texture change that you are seeing throughout the house. You did purchase an upgraded (group 2) carpet that has a 10-year texture retention warranty. [redacted] found slight to moderate texture changes in the traffic areas. He used the Carpet and Rug Institute's field guide and determined your carpet is rating at a 2 - 3. When the carpet was brushed, it improved to a 3.5 - 4. His examination of the individual tufts did not find significant twist loss or matting. Your carpet does appear to be crushing but will restore when brushed and groomed. The texture change of your carpet is well within the expected range for a carpet of this density and yarn system. You may want to ensure that the beater bar on your vacuum is working properly and make sure that you are following the manufacturer's guidelines for vacuuming frequency and ongoing maintenance. This information is readily available on [redacted]'s website. CDI will send you and [redacted] a copy of [redacted]'s inspection report along with a letter form of this response from CDI to your complaint. If you have any future concerns with any of the products we installed in your home, please follow Taylor Morrison's established process for submitting Warranty Requests and we will be sure to address them in a prompt and professional manner. Sincerely, [redacted] Creative Design Interiors, IncSent on: 10/22/2015 12:12:20 PM