Intruder Alert

horrible service- they NEVER answer the phone!
and when they call you back; there is no humanity on the other end, they are robots

-their monitoring contract is for 5-10 years! so if you are displeased or find a better deal, you are still locked in
-their monitoring contract is a page full of fine print and completed one-sided (to their own benefit, of course)
-in commercial applications: they charge you for the equipment, charge you for the installation, and somehow still own the equipment- you are still only leasing the equipment and do not have any control over it; and you can't use the same equipment to go to another provider
-in commercial applications: they give you an estimate for installation, then you are charged a greatly increased charge (their proposals are open ended)

Review: Hi,

I have been using Intruder Alert for 2 years. I have been extremely unhappy with their service especially costumer care. I have never signed any contract with the company and I used to pay my bill yearly. It was my choice at the beginning of the service without signing any kind of Closed contract. Finally I had enough of this company and I have decided to discontinue my service. Unfortunately the company never called me back or either answered my emails when I requested them to send me that contract they have been referring .They stated "invoices are usually mailed on or before the start of each quarter." They refused to send me my invoices , also they stated I'm in a 3 years contract , but after they realized it I have been using they services almost for 3 years they changed if to 5!

The person I have been "talking" is Cheryl G. I have asked her for her supervisor numberous times, but she never gave me an answer. Also I sent her an email when asked them to discontinue my service.

Sincerely , [redacted]Desired Settlement: I want them to finish harassing me and also discontinue the service as I requested and not charging me with the last bill they have sent for 2016.

Review: On July 22, 2014, I contacted [redacted] (direct dial #[redacted]) at Intruder Alert advising that I had sold my home and directing her to "close" the account for alarm services. I provided her with my new address (out-of-state) and she was to send me an "adjusted" bill to cover services for 2-3 weeks in July. I never received this bill; however, on Sept. 14th, an invoice for services for July through December 2014 in the amount of $141.15 (including a late fee) was sent to my "old" address which was forwarded to my new address. I have tried numerous times to contact Intruder Alert and have not been able to reach a "human being". I reached out to the central office monitoring station ([redacted]) at [redacted] and spoke with [redacted] who advised that this account was still "active" and that Intruder Alert needed to be contacted. I have sent several fax messages and have left numerous voice mail messages -- and I have recently sent a letter to these people -- NO RESPONSE!!Desired Settlement: I want Intruder Alert to contact me at the phone number that I've provided to them so that this account can be closed out and a bill for the adjusted amount (July 1-July 22) be sent to me for FINAL payment.

Review: I HAVE BEEN USING THIS COMPANY FOR THE PAST YEAR WHEN I MOVED INTO MY NEW HOME (JANUARY 2013). I WAS CHARGED THE SAME AMOUNT AS THE PREVIOUS OWNERS ($260/YR). ON MARCH 19, 2014, I RECEIVED A PAYMENT DUE NOTIFICATION EMAIL FROM [redacted]. IT DID NOT STATE THE AMOUNT DUE OR WHICH CREDIT CARD I HAD USED, BUT ONLY NEEDED ME TO CALL OR RESPOND TO THE EMAIL TO AUTHORIZE THEM TO USE MY CREDIT CARD THAT THEY HAVE ON FILE. SO I CALLED ON APRIL 1, 2014 AND LEFT A MESSAGE FOR THEM TO CHARGE MY CARD THINKING THAT THE PRICE IS STILL THE SAME. I RECEIVED A PAYMENT CONFIRMATION EMAIL ON APRIL 2, 2014, WHICH STILL DID NOT STATE THE AMOUNT THAT WAS CHARGED. A FEW DAYS LATER WHILE CHECKING MY BANK STATEMENT, I NOTICED THAT $349.69 WAS CHARGED BY INTRUDER ALERT. I CALLED THE OFFICE THE FOLLOWING DAY AND SPOKE TO [redacted] I ASKED HER ABOUT THE CHARGES AND WHY WAS IT DIFFERENT FROM THE AMOUNT I PAID. SHE TELLS ME THAT IT'S FOR THE MONITORING. I EXPLAINED TO HER THAT I DIDN'T ADD ANY ADDITIONAL SERVICES SO IT SHOULD BE THE SAME PRICE. I EXPLAIN TO HER ABOUT THE EMAIL LACKING INFORMATION. [redacted] SAID THAT SHE WOULD BRING IT UP TO HER MANAGER. I HAVE CALLED MULTIPLE TIMES PER MONTH AND [redacted] IS THE ONLY PERSON THAT I SPEAK WITH. I HAVE ASKED TO SPEAK WITH THE BILLINGS MANAGER, AND SHE TOLD ME THAT HE WAS OUT OF THE OFFICE AND THAT SHE WOULD HAVE HIM SEND ME AN EMAIL OVER THE WEEKEND. I CALLED ANOTHER WEEK AND IMMEDIATELY ASKED TO SPEAK TO THE BILLING MANAGER AND SHE REPLIED "THIS IS SHE". ONCE I TOLD HER MY NAME, HER DEMEANOR CHANGED, AND SHE ASKED IF I RECEIVED THE EMAIL. I ASK WHAT THE EMAIL ENTAILS, AND SHE NEVER EXPLAINED. SHE ONLY MENTIONED THAT THEY WILL SEND OUT THE EMAIL. I ASK HER WHO IS HER MANAGER AND SHE SAID [redacted] IS HER MANAGER AND SHE IS OUT OF THE OFFICE. I TOLD [redacted] THAT I WOULD LIKE TO GET THIS RESOLVED BECAUSE IT HAS BEEN GOING ON FOR TOO LONG. FROM THE BEGINNING OF APRIL UNTIL NOW (JUNE), I HAVE NOT RECEIVED AN EMAIL, OR A PHONE CALL.Desired Settlement: I WOULD LIKE [redacted] TO BE HONEST ABOUT THE ROLE SHE PLAYS IN THE COMPANY (IF SHE'S THE MANAGER, SALES MANAGER, SALES ASSOCIATE, ETC) AND WOULD LIKE TO GET A CARD CREDITED DUE TO THE OVER CHARGE.

Business

Response:

We are in receipt of your notification regarding the above.

Please note that our records indicate that this customer had a past due balance. We then mailed an updated billing and received a call to process her credit card on file for the outstanding billing. The disputed amount noted to the Revdex.com is incorrect. The services for the period in question less the discount provided was only billed out at S 15.33 plus tax.

Please note:

12/15/13 NEW BILLING MAILED TO CUSTOMER

03/28/14 NEW BILLING MAILED WITH BALANCE FORWARD FROM PREVIOUS

04/01/14 CUSTOMER CALLED IN & LEFT VOICE MAIL AUTH TO HIT CREDIT CARD ON FILE FOR OPEN BALANCE

04/00/14 CUSTOMER CALLED TO QUESTION ALARM SERVICES

EXPLANATION PROVIDED AND BOTH BILLINGS WERE REVIEWED

05/06/14 CUSTOMER CALLED TO CANCEL ONE OF THE PREVIOUSLY BILLED SERVICES

A SERVICE MODIFICATION WAS PROCESSED FOR 7/01/14 THE NEXT BILLING CYCLE

05/27/14 CUSTOMER CALLED WANTING RETROACTIVE CREDIT; HOWEVER. THE SERVICES WERE ALREADY

PROVIDED AND THE SERVICE & BILLING MODIFICATION WAS ALREADY PROCESSED

05/28/14 A COURTESY CREDIT WAS PROCESSED AND ENTERED ONTO THE CUSTOMERS ACCOUNT WITH US

FOR G/G/14-G/OO/14 AND APPLIED TO HER NEXT BILLING

We hope that this has clarified the situation .

If you have any further questions, please do not hesitate to contact us.