I hired Tony D [redacted] to have his company replace our A/C systemOn September 13, we paid him $5,when his company completed the workHe gave us a 5-year Warranty (which should still be in effect)Within a couple of days after he done the work, we noticed our home was not cooling like it shouldWithin the first couple months we found out the system was already losing FreonHe did replace the Freon, but we had to call him back a few times that year because he still did not look for the real problem and fix itBefore the first year was over, he admitted to me there was a problem and promised he would check back with us to keep a close eye on it & would find a solutionHe did not, and going forward we had a hard time contacting himAlthough I don't believe he noted this anywhere, Freon was replaced several times, but he never bothered to find out why this was happening (Last time was July of - he sent us a bill saying that parts were only covered under warranty for one year but labor for 5-years- His employee did not note the Freon that he added to our system but charged us for cleaning the compressor)He later voided the bill, but never responded to another service callI continued to leave messages, trying to remind him this is the same leak the system had since he installed it and that he had to add Freon several timesHe later left a very nasty message on my cell phone, which I still have, saying we don't pay our bills and the problem was our faultI then called another A/C company to come out to investigate, and they found the leakThey found that the part was still under warranty, but I had to pay the other company to find the leak, then replace the part and repair the problemThe Freon level was extremely lowThe cost of service and Freon replacement I paid to the additional A/C company totaled $This should all have been found within the first year of installation by D***'s and completely covered under his WarrantyI have been telling everyone about my experience and do Not recommend him at all Also, In the voice message he left on my cell phone, which I still have, he also threatened to ruin my professional reputation if I reported him to Better Business.Attachments: From 2nd A/C Company hired, (1) Documented evaluation with estimate of repair costs before the work was performed(2) the receipts from this company I hired to repair the leak.I also have records on my cell phone of a number of texts to MrD [redacted] showing how I had been trying to get service from him and complaints of the A/C not working properly from as far back as (within first year of installation)I also have a copy on my cell of the voice message I described above
Revdex.com: At this time, I have not been contacted by D [redacted] s Refrigeration Services LLC regarding complaint ID Furthermore, I don't expect he has any intentions of calling me or resolving this issue because I gave him many chances before contacting Revdex.com Regards, [redacted] ***
I hired Tony D [redacted] to have his company replace our A/C systemOn September 13, we paid him $5,when his company completed the workHe gave us a 5-year Warranty (which should still be in effect)Within a couple of days after he done the work, we noticed our home was not cooling like it shouldWithin the first couple months we found out the system was already losing FreonHe did replace the Freon, but we had to call him back a few times that year because he still did not look for the real problem and fix itBefore the first year was over, he admitted to me there was a problem and promised he would check back with us to keep a close eye on it & would find a solutionHe did not, and going forward we had a hard time contacting himAlthough I don't believe he noted this anywhere, Freon was replaced several times, but he never bothered to find out why this was happening (Last time was July of - he sent us a bill saying that parts were only covered under warranty for one year but labor for 5-years- His employee did not note the Freon that he added to our system but charged us for cleaning the compressor)He later voided the bill, but never responded to another service callI continued to leave messages, trying to remind him this is the same leak the system had since he installed it and that he had to add Freon several timesHe later left a very nasty message on my cell phone, which I still have, saying we don't pay our bills and the problem was our faultI then called another A/C company to come out to investigate, and they found the leakThey found that the part was still under warranty, but I had to pay the other company to find the leak, then replace the part and repair the problemThe Freon level was extremely lowThe cost of service and Freon replacement I paid to the additional A/C company totaled $This should all have been found within the first year of installation by D***'s and completely covered under his WarrantyI have been telling everyone about my experience and do Not recommend him at all Also, In the voice message he left on my cell phone, which I still have, he also threatened to ruin my professional reputation if I reported him to Better Business.Attachments: From 2nd A/C Company hired, (1) Documented evaluation with estimate of repair costs before the work was performed(2) the receipts from this company I hired to repair the leak.I also have records on my cell phone of a number of texts to MrD [redacted] showing how I had been trying to get service from him and complaints of the A/C not working properly from as far back as (within first year of installation)I also have a copy on my cell of the voice message I described above
Revdex.com: At this time, I have not been contacted by D [redacted] s Refrigeration Services LLC regarding complaint ID Furthermore, I don't expect he has any intentions of calling me or resolving this issue because I gave him many chances before contacting Revdex.com Regards, [redacted] ***