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Intuitsolutions

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Intuitsolutions Reviews (2)

Satisfaction rating: 
User Reviewer5541585 time 10.04.2018

Revdex.com:
I am writing in reference to complaint ID [redacted]:Upon filing a complaint with Revdex.com, the business owner immediately contacted me to resolve the situation.  They were apparently unaware of the situation, which was handled by an employee.  The...

business owner provided a full refund without any question.Because this was situation resulted from a miscommunication, and because the business owner provided a resolution that made me completely whole, I am kindly requesting that this complaint be removed in its entirety.  If that is not possible, please note that the situation was resolved to the satisfaction of the consumer. 
Thank you,
Levi D[redacted]


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User Reviewer619616

Review: Intuitsolutions advertised e-commerce website conversions & design services at a rate of $950 for approximately 10 hours of work. The work includes 1) website design/redesign 2) analytics improvements 3) increasing conversions using analytics 4) search engine optimization (SEO) improvements. They accepted 50% payment up front, and proceeded to make changes on the website as agreed.During the process, they made website design changes that were not agreed on. They wasted 4 hours on analytics that could not be changed. They did not increase conversions or SEO in any measurable way, and instead gave me advice on basic, elementary customer service topics. They did include a company link on every page though (which hurts SEO).The final straw was when employee Dan C[redacted] decided to download and re-upload my products. Before he uploaded the file, he failed to properly format the UPC and other number columns, causing the file to be suspended from [redacted] Shopping. He also failed to create a back-up file before he made this massive mistake, costing us hundreds of dollars in sales.We had to pay for nearly 12 hours of time recovering the products that he messed up. I complained on Feb. 26, 2014, to which he admitted the mistake and took full responsibility. When I requested a refund of the first payment of $475, My credit card was immediately charged for the remaining $475. I didn't approve the charge, nor did I agree that the original service was completed. For 3 weeks, Dan C[redacted] consistently blew me off and refused to provide any service. He finally stopped responding to me after March 18, 2014, at which point I filed a chargeback dispute with my cc company.During the dispute, Intuitsolutions has provided blatantly false information, claiming that I was satisfied, that I never contacted them with a complaint (I have email proof), and that I agreed to the final payment.Intuitsolutions is a dishonest company, owned by Brian A[redacted] and Jared L[redacted].Desired Settlement: Full refund of $950 for breach of contract and causing damage with invoice greater than $950.

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Response:

I am writing in reference to complaint ID [redacted]:Upon filing a complaint with Revdex.com, the business owner immediately contacted me to resolve the situation. They were apparently unaware of the situation, which was handled by an employee. The business owner provided a full refund without any question.Because this was situation resulted from a miscommunication, and because the business owner provided a resolution that made me completely whole, I am kindly requesting that this complaint be removed in its entirety. If that is not possible, please note that the situation was resolved to the satisfaction of the consumer.

Thank you,

Levi D[redacted]


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Category: Web Design

Address: 124 Chestnut Street, Philadelphia, PA, 19106

Website: http://www.intuitsolutions.net

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