I rented a car from enterprise and I used my master card ONLY to hold the vehicle.I paid with my TCF ACCOUNT AND EXTENDED THE TIME I RENTED UPON RETURNING THE SUV I WAS OVER CHARGED FOR THE VEHICLE AS WELL AS AGAIN I USED MY TCF CHECKING ACCOUNT TO PAY THIS RENTALUPON RETURN OF THE VEHICLE I WAS TOLD THINGS WAS FINE I CLEANED AND GASSED THE SUVI LEFT BUT LATER I TRIED USING MY MASTER CARD AND I WAS TOLD AFTER I LEFT THEY CHARGED MY CARD MORE THEN BUCKSI CONTACTED THE HEAD PERSON ANDY [redacted] AND HE TOLD ME THAT THINGS WAS OK AND ASSURED ME THAT I WAS GOOD AND NO BALANCE WAS DUE.UOPN THAT I CONTACTED MY MASTER CARD COMPANY AND THEY WANTED PROOF I THE CONTACTED ANDY [redacted] AGAIN AND THAT"S WHEN I STARED TO GET THE RUN AROUND I WAS OVER CHARGED AND NOW I AM IN DEPT WITH MY MASTERCARD BECAUSE NOBODY IS TAKING RESPONSIBILITY FOR THE PLUS FEES FOR MY CARD THAT I PAID FOR WITH MY BANK CARD WHICH I HAVE SENT PROOF AND NOOBDY IS LISTENING TO ME AT ALL I AM STUCK WITH THIS PROBLE
Rental car quoted per week incl taxes additional cost of $for each additional dayTotal cost upon return different location for weeks $ Wife had to get to Wisconsin due to mothers healthRented car out of St Paul airportRental agreement stated $per week including taxes with additional charge of $per day in excess of one weekDue to mothers health had to stay an additional weekHad to change plane ticket at an additional charge and also changed to flight out of Madison, WI rather than at Paul, MNReturned rental car after days to enterprise at Dane county airport in MadisonTotal bill was $I emailed enterprise customer service and was told additional charges incurred due to dropping car at different locationI believe additional charges are excessiveEven if charged at $per week would only be $and we paid $
Rented a Enterprise car on November 8, The billing deduction was made on my bank VISA debit for the amount of $488, at 8:am in the morningA complete mishandling of my charge was manipulated in a very non-professional manner! Again; at 8:am same day another $charge was posted to my bank account and confirmed by my bank accountantsThis moved my bank account into a negative amountI spent hours on the phone back-and-forth with Enterprise and my Bank trying to get this fixedIt was totally Enterprise associate error...involving Ben ***, Taya [redacted] and Jordan [redacted] After a whole day of mishandling my account Enterprise deducted $again on Saturday the 9th!!! I panicked as my account was modified to negative againI have never had this kind of horrible service at this Enterprise store in the past after years of what was generally good serviceFinally the problem deductions twice for $each time was stoppedI believe I know what the problem was! Firs
I was/I am a victim of my truck being stolenI have full coverage insurance through ***I was allowed from [redacted] days to have a rental car that [redacted] paid forI also have severe medical/health issues one being that I have stage 3a breast cancerI had my rental from enterprise less than daysI have paid Enterprise on these dates and these amounts : 10-$53.94, 10-$ 52.94, 11-$70, 11-$100, 12-$nad $I paid these fees even though they were also being paid through ***I am disputing the charges on 12-1-because Enterprise illegally and unlawfully debited my account without any prior permission from myselfI believe Enterprise took a advantage of me becasue I have severe healt h issues and was also during the rental time period I was having a double masectomy
Excess / unauthorized charges on customer's credit cardInsurance company arranged for rental car while customer's car was being repaired - rental was covered by insuranceEnterprise dropped off rental vehicle 3:PM Monday 11/02/2015, and required customer to provide credit card Customer advised Enterprise car could be picked up noon Wednesday 11/04/Enterprise requested rental car be left at auto body shop, customer complied Enterprise billed customer's credit $77.03, and stated customer had car for eight days(Customer had rental car for one full day and two partial days) Customer contacted Enterprise ("Andrew") and State Farm Insurance Agent's office after receiving credit card bill in DecemberPer State Farm employee, Enterprise employee was rude, and hung up the phone on her several times when State Farm tried to resolve issue
Excess / unauthorized charges on customer's credit cardInsurance company arranged for rental car while customer's car was being repaired - rental was covered by insuranceEnterprise dropped off rental vehicle 3:PM Monday 11/02/2015, and required customer to provide credit card
Customer advised Enterprise car could be picked up noon Wednesday 11/04/Enterprise requested rental car be left at auto body shop, customer complied
Enterprise billed customer's credit $77.03, and stated customer had car for eight days(Customer had rental car for one full day and two partial days)
Customer contacted Enterprise ("Andrew") and State Farm Insurance Agent's office after receiving credit card bill in DecemberPer State Farm employee, Enterprise employee was rude, and hung up the phone on her several times when State Farm tried to resolve issue
Rental car quoted per week incl taxes additional cost of $for each additional dayTotal cost upon return different location for weeks $
Wife had to get to Wisconsin due to mothers healthRented car out of St Paul airportRental agreement stated $per week including taxes with additional charge of $per day in excess of one weekDue to mothers health had to stay an additional weekHad to change plane ticket at an additional charge and also changed to flight out of Madison, WI rather than at Paul, MNReturned rental car after days to enterprise at Dane county airport in MadisonTotal bill was $I emailed enterprise customer service and was told additional charges incurred due to dropping car at different locationI believe additional charges are excessiveEven if charged at $per week would only be $and we paid $
On September 3, I recieved a letter regarding unpaid tolls during the time I had a rental car from EnterpriseI had called Regional Toll Authority thats listed in the Invoice letter and I had explained to them that I am an Illinois Ipass holder and the charges are for those that do not have an Illinois Ipass and asked if I was able to call Illinois Tollway to get those charges resolved and pay the fineI was told that was ok and to provide them with the invoice number that was in my letter
I called Illinois Tollway right after and explained to them the situation and provided them the invoice number, as I was told by Regional Toll Authority
Illinois Tollway told me that they are not able to pull up my account as the invoice number is not the correct format they use in order to pull up an accountThey told me to call the Enterprise Regional Toll Authority (RTA) back and ask for the appropriate invoice number as they should be able to provide it for me
I called RTA ba
I was/I am a victim of my truck being stolenI have full coverage insurance through ***I was allowed from *** days to have a rental car that *** paid forI also have severe medical/health issues one being that I have stage 3a breast cancerI had my rental from enterprise less than daysI have paid Enterprise on these dates and these amounts : 10-$53.94, 10-$ 52.94, 11-$70, 11-$100, 12-$nad $I paid these fees even though they were also being paid through ***I am disputing the charges on 12-1-because Enterprise illegally and unlawfully debited my account without any prior permission from myselfI believe Enterprise took a advantage of me becasue I have severe healt h issues and was also during the rental time period I was having a double masectomy
I rented a car and went out of townWhen I return the vehicle everything was fine so I thoughtLater in the afternoon I received a call saying the vehicle had a dent on it I asked are you it was my vehicle because we check it in fine.I’m not saying it couldn’t have happen, ok I will come back to see the vehicle so I can see went in ask for the manager i’m *** here to see the dent, the manage said I rented the car, I was stunned You new you rented the vehicle during our phone conversation that I wanted to see the car not a photo
I was really up set, so I ask why would you rent before I could see it I needed too rent it, ok that seems so unprofessional, then I did sign a paperThen I ask when is the vehicle returning she said not sure about days, I said call me when it’s backMind you I put gas in the vehicle on the way homeso then if the dent is as big as you say how is it possible the both of us over look this large dent as you say, then she said oh yeah I
I rented a vehicle from Enterprise in White Bear Lake, MN from July 31-August The girl who rented me the car was very aggressive, saying all these terrible things would happen if I didn't get the extra insurance Enterprise providesWell she was rightThe vehicle was in my possession and to the very best of my knowledge, no damage occurred to the vehicleWhen I returned the vehicle, the office intern, Will, told me he inspected the vehicle and that everything looked greatHe then proceeded to drive me down to the dealership to pick up my own car in the vehicle that I had rentedWill dropped me off and then apparently drove the vehicle back to EnterpriseApproximately two hours later, Enterprise called me and said there was a cracked front bumper and could I explain how that had happenedI explained that to the best of my knowledge, nothing had happened to the car when I had possession of itThe girl told me that it was discovered when they drove the vehicle in to the wash bay
Rented a Enterprise car on November 8, The billing deduction was made on my bank VISA debit for the amount of $488, at 8:am in the morningA complete mishandling of my charge was manipulated in a very non-professional manner! Again; at 8:am same day another $charge was posted to my bank account and confirmed by my bank accountantsThis moved my bank account into a negative amountI spent hours on the phone back-and-forth with Enterprise and my Bank trying to get this fixedIt was totally Enterprise associate error...involving Ben ***, Taya *** and Jordan ***After a whole day of mishandling my account Enterprise deducted $again on Saturday the 9th!!! I panicked as my account was modified to negative againI have never had this kind of horrible service at this Enterprise store in the past after years of what was generally good serviceFinally the problem deductions twice for $each time was stoppedI believe I know what the problem was! Firs
I rented a car from enterprise and I used my master card ONLY to hold the vehicle.I paid with my TCF ACCOUNT AND EXTENDED THE TIME I RENTED UPON RETURNING THE SUV I WAS OVER CHARGED FOR THE VEHICLE AS WELL AS AGAIN I USED MY TCF CHECKING ACCOUNT TO PAY THIS RENTALUPON RETURN OF THE VEHICLE I WAS TOLD THINGS WAS FINE I CLEANED AND GASSED THE SUVI LEFT BUT LATER I TRIED USING MY MASTER CARD AND I WAS TOLD AFTER I LEFT THEY CHARGED MY CARD MORE THEN BUCKSI CONTACTED THE HEAD PERSON ANDY *** AND HE TOLD ME THAT THINGS WAS OK AND ASSURED ME THAT I WAS GOOD AND NO BALANCE WAS DUE.UOPN THAT I CONTACTED MY MASTER CARD COMPANY AND THEY WANTED PROOF I THE CONTACTED ANDY *** AGAIN AND THAT"S WHEN I STARED TO GET THE RUN AROUND I WAS OVER CHARGED AND NOW I AM IN DEPT WITH MY MASTERCARD BECAUSE NOBODY IS TAKING RESPONSIBILITY FOR THE PLUS FEES FOR MY CARD THAT I PAID FOR WITH MY BANK CARD WHICH I HAVE SENT PROOF AND NOOBDY IS LISTENING TO ME AT ALL I AM STUCK WITH THIS PROBLE
rented a vehicle while my auto was being fixedEnterprise towed the car without notice as if I was trying to hide itI connected the auto shop with my insurance contacts prior to the tow to ensure insurance knew my vehicle wasn't ready and I would need extension on rentalAfter tow, my credit card was billed for charges I still do not know, my insurance paid an additional towards that and that's itEnterprise never did a closing walk over of the vehicle with me, charged card without consent, no statement send or notice of the same
On November 16, 2016, I received and additional charge letter stating I damaged the rental vehicle, almost two months after Enterprise towed from my drivewayUpwards of $2,Again no notice, just a letter stating I am the liable with no proof or notice or walk through of the vehicle myself, and the car was or could have been in many different locations within this timeframe
Ten day car rental-pre paid in the amount of $418.93-three days designated "free of cost" to cover a billing mistake from the previous rental agreementWas billed an extra $by a confused associate at the officeEven cautioning the associate named, "Abbie" that the cost of the rental was covered with my bank card on pick-up, she disregarded notes by the manager, "*** ***" that I was not to be charged the extra days ($201.58)The extra charge thru my bank balance into ISFThis mistake left a ISF charge on my bank account which I didn't appreciate as it can affect credit ratingsThis incident was quoted by the associate, "Abbie" that it was "human error"That doesn't cover the mistake!
I rented a car from Enterprise on 2/for days and they charged my card $Which was the deposit of $plus the cost of the rental and insurance for daysI called before getting picked up to verify the charges that would be charged to my card before getting there because they have issues with information being uniform across all employees , still when I arrived I was notified that the previous rep did not add the correct insurance and they charged me an additional $? However , I should have received a $Return from this rentalOn Friday morning the day of the return I called and explained I needed to actually drop the vehicle in IowaThey explained the drop fee would be $plus rental cost of $Which would be a total of $however they charged my card $Saying that they would need to do a second rental and charge me an additional $depositSo I expect to receive that $deposit back for the second rental and the $deposit minimum from the f
We rented a car from this establishment on a SundayTheir hours of operation are clearly stated on their website and on their front doorSunday 12noon-4pmWhen we picked up the car, we verified that our reservation states we would return the car on the following SundayWe wanted to return the car during business hours to go through the check in process with an employee, not just drop the keys off in the boxWhen we arrived at 12noon the following Sunday to return the car, the store was not openThere was no sign on the door stating they would be closed and no one mentioned it to us when we picked up the car that they would be closed the day we had confirmed to return itWhen we called Enterprise Headquarters, they were not helpful in ANY wayThey told us the options were to either leave the keys in the dropbox and assume responsibility for any damages to the vehicle that could happen between the time we dropped it off and the next business day OR drop the car off at anot
I purchased the car on 3/20/left it for minor touch up and it was in an accident on 3/23/according to their paper work sent to me in by mistake because they sold the car with bald tiresthe accident was never reported
I have tried to work with enterprise on numerous occasions and they promise and do not deliverMy last conversation with Justin in Burnsville was when he realized that I had discovered the truth in November and to date he has not returned my callI have spoken with someone on line who promised to help but has not
There has been numerous problems with the car that enterprise has not addressed that I have paid forI have all necessary documentation
My friend reserved a rental carShe was told somebody else could pay for her transactionI let my friend use my card to pay for the rentalWhen we tried to pick up the rental we were told I could not be charged unless I am renting for myselfWe left and I checked my card and noticed there was a $hold from alamoI reported this to my card companyI was told by them them only the place where it happened could issue a reimbursementWe went back to the rental company and explained the situationThe man working there denied the charge was through themI showed him my account transaction history for today Tuesday August 2, He said it must have been an online hold from the reservationWe told him that it wasn't since the card was not on the reservation file but only used when we were at the rental officeMy friend said isnt the customer always right? He replied "No, not hereI am." He continued denying this until his co-worker returned and admitted she did run the card
We normally never rent from this location, when we brought the car back they accused us of "smoking it out" whatever that meansI don't smoke 1st offWe get there open the car and like when we dropped it off we smell nothing but obviously the last sweaty person to get in the carThe car was not clean and we did not get paperworkThey said it was email but when I checked it was just files that would not openWhen I go to the store the girls customer service was so terrible that I have not idea how she even got the jobShe tells at my wife who starts to yell backThe girl is crying and calls the policeWe used this HORRIBLE rental company thru our insurance which we now are changing
So beware of someone having a bad day because you'll get charged $to clean up something the person or persons before you left behind
I will NEVER use this company again even if I had no choice but to walk hundreds of milesDONT GO THERE!
I rented a car from enterprise and I used my master card ONLY to hold the vehicle.I paid with my TCF ACCOUNT AND EXTENDED THE TIME I RENTED UPON RETURNING THE SUV I WAS OVER CHARGED FOR THE VEHICLE AS WELL AS AGAIN I USED MY TCF CHECKING ACCOUNT TO PAY THIS RENTALUPON RETURN OF THE VEHICLE I WAS TOLD THINGS WAS FINE I CLEANED AND GASSED THE SUVI LEFT BUT LATER I TRIED USING MY MASTER CARD AND I WAS TOLD AFTER I LEFT THEY CHARGED MY CARD MORE THEN BUCKSI CONTACTED THE HEAD PERSON ANDY [redacted] AND HE TOLD ME THAT THINGS WAS OK AND ASSURED ME THAT I WAS GOOD AND NO BALANCE WAS DUE.UOPN THAT I CONTACTED MY MASTER CARD COMPANY AND THEY WANTED PROOF I THE CONTACTED ANDY [redacted] AGAIN AND THAT"S WHEN I STARED TO GET THE RUN AROUND I WAS OVER CHARGED AND NOW I AM IN DEPT WITH MY MASTERCARD BECAUSE NOBODY IS TAKING RESPONSIBILITY FOR THE PLUS FEES FOR MY CARD THAT I PAID FOR WITH MY BANK CARD WHICH I HAVE SENT PROOF AND NOOBDY IS LISTENING TO ME AT ALL I AM STUCK WITH THIS PROBLE
Rental car quoted per week incl taxes additional cost of $for each additional dayTotal cost upon return different location for weeks $ Wife had to get to Wisconsin due to mothers healthRented car out of St Paul airportRental agreement stated $per week including taxes with additional charge of $per day in excess of one weekDue to mothers health had to stay an additional weekHad to change plane ticket at an additional charge and also changed to flight out of Madison, WI rather than at Paul, MNReturned rental car after days to enterprise at Dane county airport in MadisonTotal bill was $I emailed enterprise customer service and was told additional charges incurred due to dropping car at different locationI believe additional charges are excessiveEven if charged at $per week would only be $and we paid $
Rented a Enterprise car on November 8, The billing deduction was made on my bank VISA debit for the amount of $488, at 8:am in the morningA complete mishandling of my charge was manipulated in a very non-professional manner! Again; at 8:am same day another $charge was posted to my bank account and confirmed by my bank accountantsThis moved my bank account into a negative amountI spent hours on the phone back-and-forth with Enterprise and my Bank trying to get this fixedIt was totally Enterprise associate error...involving Ben ***, Taya [redacted] and Jordan [redacted] After a whole day of mishandling my account Enterprise deducted $again on Saturday the 9th!!! I panicked as my account was modified to negative againI have never had this kind of horrible service at this Enterprise store in the past after years of what was generally good serviceFinally the problem deductions twice for $each time was stoppedI believe I know what the problem was! Firs
I was/I am a victim of my truck being stolenI have full coverage insurance through ***I was allowed from [redacted] days to have a rental car that [redacted] paid forI also have severe medical/health issues one being that I have stage 3a breast cancerI had my rental from enterprise less than daysI have paid Enterprise on these dates and these amounts : 10-$53.94, 10-$ 52.94, 11-$70, 11-$100, 12-$nad $I paid these fees even though they were also being paid through ***I am disputing the charges on 12-1-because Enterprise illegally and unlawfully debited my account without any prior permission from myselfI believe Enterprise took a advantage of me becasue I have severe healt h issues and was also during the rental time period I was having a double masectomy
Excess / unauthorized charges on customer's credit cardInsurance company arranged for rental car while customer's car was being repaired - rental was covered by insuranceEnterprise dropped off rental vehicle 3:PM Monday 11/02/2015, and required customer to provide credit card Customer advised Enterprise car could be picked up noon Wednesday 11/04/Enterprise requested rental car be left at auto body shop, customer complied Enterprise billed customer's credit $77.03, and stated customer had car for eight days(Customer had rental car for one full day and two partial days) Customer contacted Enterprise ("Andrew") and State Farm Insurance Agent's office after receiving credit card bill in DecemberPer State Farm employee, Enterprise employee was rude, and hung up the phone on her several times when State Farm tried to resolve issue
Excess / unauthorized charges on customer's credit cardInsurance company arranged for rental car while customer's car was being repaired - rental was covered by insuranceEnterprise dropped off rental vehicle 3:PM Monday 11/02/2015, and required customer to provide credit card
Customer advised Enterprise car could be picked up noon Wednesday 11/04/Enterprise requested rental car be left at auto body shop, customer complied
Enterprise billed customer's credit $77.03, and stated customer had car for eight days(Customer had rental car for one full day and two partial days)
Customer contacted Enterprise ("Andrew") and State Farm Insurance Agent's office after receiving credit card bill in DecemberPer State Farm employee, Enterprise employee was rude, and hung up the phone on her several times when State Farm tried to resolve issue
Rental car quoted per week incl taxes additional cost of $for each additional dayTotal cost upon return different location for weeks $
Wife had to get to Wisconsin due to mothers healthRented car out of St Paul airportRental agreement stated $per week including taxes with additional charge of $per day in excess of one weekDue to mothers health had to stay an additional weekHad to change plane ticket at an additional charge and also changed to flight out of Madison, WI rather than at Paul, MNReturned rental car after days to enterprise at Dane county airport in MadisonTotal bill was $I emailed enterprise customer service and was told additional charges incurred due to dropping car at different locationI believe additional charges are excessiveEven if charged at $per week would only be $and we paid $
On September 3, I recieved a letter regarding unpaid tolls during the time I had a rental car from EnterpriseI had called Regional Toll Authority thats listed in the Invoice letter and I had explained to them that I am an Illinois Ipass holder and the charges are for those that do not have an Illinois Ipass and asked if I was able to call Illinois Tollway to get those charges resolved and pay the fineI was told that was ok and to provide them with the invoice number that was in my letter
I called Illinois Tollway right after and explained to them the situation and provided them the invoice number, as I was told by Regional Toll Authority
Illinois Tollway told me that they are not able to pull up my account as the invoice number is not the correct format they use in order to pull up an accountThey told me to call the Enterprise Regional Toll Authority (RTA) back and ask for the appropriate invoice number as they should be able to provide it for me
I called RTA ba
I was/I am a victim of my truck being stolenI have full coverage insurance through ***I was allowed from *** days to have a rental car that *** paid forI also have severe medical/health issues one being that I have stage 3a breast cancerI had my rental from enterprise less than daysI have paid Enterprise on these dates and these amounts : 10-$53.94, 10-$ 52.94, 11-$70, 11-$100, 12-$nad $I paid these fees even though they were also being paid through ***I am disputing the charges on 12-1-because Enterprise illegally and unlawfully debited my account without any prior permission from myselfI believe Enterprise took a advantage of me becasue I have severe healt h issues and was also during the rental time period I was having a double masectomy
I rented a car and went out of townWhen I return the vehicle everything was fine so I thoughtLater in the afternoon I received a call saying the vehicle had a dent on it I asked are you it was my vehicle because we check it in fine.I’m not saying it couldn’t have happen, ok I will come back to see the vehicle so I can see went in ask for the manager i’m *** here to see the dent, the manage said I rented the car, I was stunned You new you rented the vehicle during our phone conversation that I wanted to see the car not a photo
I was really up set, so I ask why would you rent before I could see it I needed too rent it, ok that seems so unprofessional, then I did sign a paperThen I ask when is the vehicle returning she said not sure about days, I said call me when it’s backMind you I put gas in the vehicle on the way homeso then if the dent is as big as you say how is it possible the both of us over look this large dent as you say, then she said oh yeah I
I rented a vehicle from Enterprise in White Bear Lake, MN from July 31-August The girl who rented me the car was very aggressive, saying all these terrible things would happen if I didn't get the extra insurance Enterprise providesWell she was rightThe vehicle was in my possession and to the very best of my knowledge, no damage occurred to the vehicleWhen I returned the vehicle, the office intern, Will, told me he inspected the vehicle and that everything looked greatHe then proceeded to drive me down to the dealership to pick up my own car in the vehicle that I had rentedWill dropped me off and then apparently drove the vehicle back to EnterpriseApproximately two hours later, Enterprise called me and said there was a cracked front bumper and could I explain how that had happenedI explained that to the best of my knowledge, nothing had happened to the car when I had possession of itThe girl told me that it was discovered when they drove the vehicle in to the wash bay
Rented a Enterprise car on November 8, The billing deduction was made on my bank VISA debit for the amount of $488, at 8:am in the morningA complete mishandling of my charge was manipulated in a very non-professional manner! Again; at 8:am same day another $charge was posted to my bank account and confirmed by my bank accountantsThis moved my bank account into a negative amountI spent hours on the phone back-and-forth with Enterprise and my Bank trying to get this fixedIt was totally Enterprise associate error...involving Ben ***, Taya *** and Jordan ***After a whole day of mishandling my account Enterprise deducted $again on Saturday the 9th!!! I panicked as my account was modified to negative againI have never had this kind of horrible service at this Enterprise store in the past after years of what was generally good serviceFinally the problem deductions twice for $each time was stoppedI believe I know what the problem was! Firs
I rented a car from enterprise and I used my master card ONLY to hold the vehicle.I paid with my TCF ACCOUNT AND EXTENDED THE TIME I RENTED UPON RETURNING THE SUV I WAS OVER CHARGED FOR THE VEHICLE AS WELL AS AGAIN I USED MY TCF CHECKING ACCOUNT TO PAY THIS RENTALUPON RETURN OF THE VEHICLE I WAS TOLD THINGS WAS FINE I CLEANED AND GASSED THE SUVI LEFT BUT LATER I TRIED USING MY MASTER CARD AND I WAS TOLD AFTER I LEFT THEY CHARGED MY CARD MORE THEN BUCKSI CONTACTED THE HEAD PERSON ANDY *** AND HE TOLD ME THAT THINGS WAS OK AND ASSURED ME THAT I WAS GOOD AND NO BALANCE WAS DUE.UOPN THAT I CONTACTED MY MASTER CARD COMPANY AND THEY WANTED PROOF I THE CONTACTED ANDY *** AGAIN AND THAT"S WHEN I STARED TO GET THE RUN AROUND I WAS OVER CHARGED AND NOW I AM IN DEPT WITH MY MASTERCARD BECAUSE NOBODY IS TAKING RESPONSIBILITY FOR THE PLUS FEES FOR MY CARD THAT I PAID FOR WITH MY BANK CARD WHICH I HAVE SENT PROOF AND NOOBDY IS LISTENING TO ME AT ALL I AM STUCK WITH THIS PROBLE
rented a vehicle while my auto was being fixedEnterprise towed the car without notice as if I was trying to hide itI connected the auto shop with my insurance contacts prior to the tow to ensure insurance knew my vehicle wasn't ready and I would need extension on rentalAfter tow, my credit card was billed for charges I still do not know, my insurance paid an additional towards that and that's itEnterprise never did a closing walk over of the vehicle with me, charged card without consent, no statement send or notice of the same
On November 16, 2016, I received and additional charge letter stating I damaged the rental vehicle, almost two months after Enterprise towed from my drivewayUpwards of $2,Again no notice, just a letter stating I am the liable with no proof or notice or walk through of the vehicle myself, and the car was or could have been in many different locations within this timeframe
Ten day car rental-pre paid in the amount of $418.93-three days designated "free of cost" to cover a billing mistake from the previous rental agreementWas billed an extra $by a confused associate at the officeEven cautioning the associate named, "Abbie" that the cost of the rental was covered with my bank card on pick-up, she disregarded notes by the manager, "*** ***" that I was not to be charged the extra days ($201.58)The extra charge thru my bank balance into ISFThis mistake left a ISF charge on my bank account which I didn't appreciate as it can affect credit ratingsThis incident was quoted by the associate, "Abbie" that it was "human error"That doesn't cover the mistake!
I rented a car from Enterprise on 2/for days and they charged my card $Which was the deposit of $plus the cost of the rental and insurance for daysI called before getting picked up to verify the charges that would be charged to my card before getting there because they have issues with information being uniform across all employees , still when I arrived I was notified that the previous rep did not add the correct insurance and they charged me an additional $? However , I should have received a $Return from this rentalOn Friday morning the day of the return I called and explained I needed to actually drop the vehicle in IowaThey explained the drop fee would be $plus rental cost of $Which would be a total of $however they charged my card $Saying that they would need to do a second rental and charge me an additional $depositSo I expect to receive that $deposit back for the second rental and the $deposit minimum from the f
We rented a car from this establishment on a SundayTheir hours of operation are clearly stated on their website and on their front doorSunday 12noon-4pmWhen we picked up the car, we verified that our reservation states we would return the car on the following SundayWe wanted to return the car during business hours to go through the check in process with an employee, not just drop the keys off in the boxWhen we arrived at 12noon the following Sunday to return the car, the store was not openThere was no sign on the door stating they would be closed and no one mentioned it to us when we picked up the car that they would be closed the day we had confirmed to return itWhen we called Enterprise Headquarters, they were not helpful in ANY wayThey told us the options were to either leave the keys in the dropbox and assume responsibility for any damages to the vehicle that could happen between the time we dropped it off and the next business day OR drop the car off at anot
I purchased the car on 3/20/left it for minor touch up and it was in an accident on 3/23/according to their paper work sent to me in by mistake because they sold the car with bald tiresthe accident was never reported
I have tried to work with enterprise on numerous occasions and they promise and do not deliverMy last conversation with Justin in Burnsville was when he realized that I had discovered the truth in November and to date he has not returned my callI have spoken with someone on line who promised to help but has not
There has been numerous problems with the car that enterprise has not addressed that I have paid forI have all necessary documentation
My friend reserved a rental carShe was told somebody else could pay for her transactionI let my friend use my card to pay for the rentalWhen we tried to pick up the rental we were told I could not be charged unless I am renting for myselfWe left and I checked my card and noticed there was a $hold from alamoI reported this to my card companyI was told by them them only the place where it happened could issue a reimbursementWe went back to the rental company and explained the situationThe man working there denied the charge was through themI showed him my account transaction history for today Tuesday August 2, He said it must have been an online hold from the reservationWe told him that it wasn't since the card was not on the reservation file but only used when we were at the rental officeMy friend said isnt the customer always right? He replied "No, not hereI am." He continued denying this until his co-worker returned and admitted she did run the card
We normally never rent from this location, when we brought the car back they accused us of "smoking it out" whatever that meansI don't smoke 1st offWe get there open the car and like when we dropped it off we smell nothing but obviously the last sweaty person to get in the carThe car was not clean and we did not get paperworkThey said it was email but when I checked it was just files that would not openWhen I go to the store the girls customer service was so terrible that I have not idea how she even got the jobShe tells at my wife who starts to yell backThe girl is crying and calls the policeWe used this HORRIBLE rental company thru our insurance which we now are changing
So beware of someone having a bad day because you'll get charged $to clean up something the person or persons before you left behind
I will NEVER use this company again even if I had no choice but to walk hundreds of milesDONT GO THERE!