Inverness Homes met with the customer and communicated that no warranty is in effect for discoloration of the concrete of the drivewayThe customer’s driveway has a minor color variation of part of the driveway that occurred during the finishing process which is cosmetic in nature only and tends to fade somewhat over timeAdditionally, Inverness Homes requested a third-party concrete representative to inspect the drivewayTheir report is attached which concludes that the minor color variation was most likely due to the need to brush the driveway from both sides, that there is a tendency for color variations to weather and fade over time, and the overall craftsmanship of the driveway exceeds industry standardsThe repair or replacement of the driveway is not warranted due to a color variationThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Please see Inverness's recent response, which it had more than two weeks to compile, and my reasons IN Red for rejection:MESSAGE FROM BUSINESS:We want to assure the homeowner that it's our sincere goal that all the issues can be addressed in a manner that is acceptable to both partiesWith that said, it's our position that in order for this to have any success each issue must be clearly documented in writingTHE ISSUES HAVE ALREADY BEEN DOCUMENTED IN WRITING IN A PROCESS OF INSPECTIONS ON SITE BY INVERNESS DATING BACK TO JUNE THE Revdex.com HAS A COPY OF THE SERVICE PLAN AGREED TO AND WRITTEN BY INVERNESS, IN ADDITION TO THE EMAIL THAT CARRIED THAT WRITTEN PLAN FROM JOHN ***Based on the different opinions of what was agreed to and/or discussed, it's imperative that both parties and their third party representatives meet at the home to inspect the undocumented areas of concern so a complete list can be compiledADDITIONAL DOCUMENTS, AND THE STATEMENTS OF WITNESS STEVE VERSSEN, WHOSE PHONE NUMBER HAS BEEN GIVEN TO THE Revdex.com ARE AVAILABLE TO THE Revdex.comREGARDLESS, THE BLACK LINE ITEMS ON THE SERVICE PLAN WERE WRITTEN BY INVERNESS, YET INVERNESS IS NOW SEEKING TO GET OUT OF REPAIRS IN ITS WRITTEN PLAN AND WANTS THE Revdex.com TO AGREE TO LET IT REINSPECT AND REEVALUATE WHEN IT ALREADY HAS DRAGGED THIS OUT FOR ALMOST A YEAR, IT HAS THE FULL WRITTEN INSPECTION REPORT, IT HAS TAKEN UP MORE THAN HOURS OF OUR TIME IN MEETINGS AND COMMUNICATIONS, AND IT ALREADY HAS COMMITTED TO A PLAN IN WRITING, AND IS DENYING ITS VERBAL AGREEMENTS BEYOND THAT WRITTEN PLAN, WHICH WERE WITNESSED BY OTHERSAlso, it would be our intent to conduct the previously agreed upon inspections at this timeTHE ONLY PREVIOUSLY AGREED TO PENDING INSPECTION WAS A SERIES OF TESTS THAT MUST BE PERFORMED ON THE HVAC SYSTEM THAT MUST BE PERFORMED IN MUCH WARMER WEATHER, WHICH IS NOT THIS WEEKTHESE TESTS HAVE TO BE PERFORMED BECAUSE INVERNESS INSTALLED AN IMPROPERLY SIZED HVAC UNIT WITH THE WRONG SIZED PISTON AND MALFUNTIONING PARTS, THEY BROUGHT MULTIPLE PEOPLE TAKING COUNTLESS HOURS INTO OUR HOME IN AN EFFORT TO DENY IT, THEN, FINALLY REPLACED THE PARTS DURING WINTER WHEN IT WAS TOO COLD TO CONDUCT THE TESTSTHEM STATING THAT THEY WISH TO DO THIS FRIDAY AND OTHER INSPECTIONS THAT WERE NOT AGREED TO, IS YET ANOTHER EFFORT TO DISPENSE WITH SOMETHING THEY FEEL IS THE ONLY THING THEY HAVE TO DO, WHEN THEY HAVE PUT IN WRITING ALL THE OTHER THINGS THEY HAVE TO DOFOR EXAMPLE, WHILE THE JOIST WORK UNDER THE SECOND BEDROOM IS WHAT THEY ARE TRYING TO DISPUTE, DESPITE THREE PEOPLE WITNESSING THEM SAYING THAT WAS INCLUDED, WORK UNDER THE MASTER BATHROOM WAS NEVER DISPUTED, CAUSED AT LEAST HOURS OF THEIR EMPLOYEES BEING IN OUR HOME WITHOUT BEING ABLE TO ADDRESS IT, YET, THE DID NOT COMPLETE THAT WORK BECAUSE THEY DID NOT ORDER ENOUGH LUMBER, THEY WALKED OFF THE JOB AND LEFT THE PROBLEM THEY ACKNOWLEDGE, AND NOW, UNDER THE RESOLUTION THEY ARE OFFERING, COMPLETION OF THAT WORK WOULD NOW BE SUBJECT TO RE-EVALUATIONWithin two business days following the meeting an Inverness representative will provide the homeowner with a detailed list of the outstanding itemsUpon confirmation by the homeowner that the document contains all of the outstanding issues, Inverness will provide a written response to each with a detailed action planUpon approval by the homeowner Inverness will schedule the repairs for completionAn Inverness representative will contact the homeowner no later than Friday April 8, to schedule a time for the meeting and inspection THIS INVERNESS RESPONSE, AGAIN, IS NOTHING MORE THAN ANOTHER ATTEMPT TO MIMINIMIZE ITS TIME AND MONEY SPENT REPAIRING DAMAGE IT CAUSEDATTEMPTING NOW TO RE-EVALUATE AND MEETINGS, INSPECTIONS, EVALUATIONS AND COMMITMENTS IT ALREADY PUT IN WRITING IS NOTHING SHORT OF HARRASSMENT THERE ARE MANY MORE DOCUMENTS THAN THOSE ALREADY SENT TO THE Revdex.comIT WOULD SEEM AT THIS POINT, THAT THE ONES ALREADY SENT, STARTING WITH THE SERVICE PLAN INVERNESS AGREED TO (THE SENTENCES IN BLACK ARE WRITTEN BY THEM) SHOULD TAKE CENTER STAGE, EMAILS FROM THEM THAT CONTRADICT WHAT THEY WROTE IN PREVIOUS RESPONSES, THEN I CAN COPY THE ENGINEER'S REPORT ON THE HOME FOR THE Revdex.com AND PROVIDE PUBLISHED BUILDING STANDARDS, WHICH INVERNESS AGREED TO MEET IN ITS WRITTEN SERVICE PLAN.THANK YOU FOR YOUR TIME AND ATTENTION Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.First I would like consumers and the Revdex.com to take notice that they never addressed the out right lies from the framing guy that was sent over to my homeThis is proof that the company not only allow this but also supports itThis is not the only lie that I have been told regarding my quarter of a million dollar investment.Inverness Homes is omitting facts and not telling the truth this is why this complaint needs to be documented and sent to all past customers and future customers so they are able to pick another builderInverness put in their response that the floors are in compliance, however when they came to my home to do the walk through they stated the opposite about the foyerNow that they are caught in another complaint they have taken back that statementI have attached pictures to show the actual amount that the floor is uneven (proof that they lied)It far surpasses the amount that even Inverness Homes has in their warrantyThis level is not industry standardThey have yet to do anything with standard of workmanshipI have not been able to do the work I would like to do in my house because of the unprofessional work ethic and absolutely poor workmanshipDue to the poor workmanship on the floor my steps are uneven as wellThis is cause for concerns as my kids rooms are upstairs and they travel those steps everydayThe longer it takes Inverness to fix what should have been done right the first time, the more of a trip hazard it can become to my kidsI fear for other consumers that if Inverness would do this to me a public servant (police Officer) they would have no problem doing this to anyoneI am requesting to Inverness bring their guy in within a week from Monday June 19, to come evaluate the fix for the foyer kitchen and other uneven points throughout the entire first floorAfter that week I would request Inverness to get the work completed within weeks to include replacing my floor with the requested LVT Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]There are statements in this response made by Inverness Homes that are completely falseThe information requested by them has already been submitted to the one person at Inverness Homes who I had been in contact with, Doug [redacted] Inverness Homes should be well aware that the issue at hand is not a defective shingle or the wind blowing Regards, [redacted]
Based on the comments in the rejection of our response it's clear we need to provide further clarification of our positionWe remain in agreement with the terms of the written Service Plan dated December 9, with hand notations dated February 12, Furthermore, we are not requesting to revisit any item that was agreed upon in the Service Plan nor are we attempting to renege on any commitment made in the Service Plan.To further clarify our position the following is our perspective of the status of each item listed on the December 9, Service Plan:Items #1, 7, 11, 15, 16, and - complete/resolvedItem #- Pending response from Warren County Building DepartmentItem #- In order to address this issue our experts need to determine the root cause which requires access to the attic and roofIn our opinion this is not a new request since our position noted in the Service Plan reflects "We will further investigate the cause of the ridge lines in the roof to determine the best course of action to repair in accordance to industry standards"For clarification, our definition of investigate is to have an Inverness representative and a third party that is experienced with this type of issue inspect the affected area and provide written documentation of the issue with a recommended course of actionThe homeowners provided a detailed repair based on the recommendation of their representative (Steve Verssen of Vertech Inc.) so we find it reasonable that Inverness be provide the same opportunity Item #- In order to complete the agreed upon calculations the third party expert requires access to the atticItem #- This can be scheduled at anytime or addressed with #We defer to the preference of the homeownersItem #- This will be addressed with #and #3Item #and - Both items can be addressed at any time as long as the ground is dry enough to support the required equipmentPer the Service Plan, all parties will agree on the grading work prior to commencementInverness and the subcontractor that will perform the work are prepared to meet at the home to finalize the plan (NOTE: this can be done prior to or the same day the work starts)Item #- No Action at this timeItem #- In order to complete this work we need access to the affected areas so we clearly understand the scope and can establish the material requirementsItem #- Inverness will provide a letter addressing this issueItem #- Agreed uponItem #- It's our understanding the door has been delivered to the residenceIf so, the installation can be scheduled at anytime.Items #18, 19, and - This work can be scheduled at anytimeItem #- No ActionWe sincerely hope this response clarifies our communications and position for the remaining itemsWe are prepared to move forward with addressing these issues as detailed above ASAPIn our opinion, several of the items noted above can be scheduled at the same time to reduce the time required and therefore the inconvenience to the homeowners
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePER THE FOLLOWING QUALIFICATIONS: regards, [redacted] Fwd: Response to Your Phone Call/Preliminary Response Toward Agreement With Inverness Inboxx rnkibbeeApr (days ago)to me Ms [redacted] ,In Response to your phone call today, which my wife left you a voicemail about, all we need to know is that Inverness is including these things, emailed to you Sunday nightIf so, then we will accept their resolution.I am re-sending that email to you.Thank you.Rick Kibbee---------- Forwarded message ----------From: rnkibbee Date: Sun, Apr 17, at 7:PMSubject: Preliminary Response Toward Agreement With InvernessTo: Lynne [redacted] MsPettys- Roth,While it is nice that Inverness states that it has finally read our responses, they have left out some details in what they are now agreeing to doHopefully, these are just oversights on their partPasted below is their response with the corrections, in CAPS, that need to be madeIf they incorporate these into their response, then, I will agreeIf they are really going to be so cheap as to not install a drip edge, then my answers include an addition accommodation to allow my own contractor to do it at the appropriate time during the major work Inverness is going to have to do on the roof.Thank you,Rick KibbeeMESSAGE FROM BUSINESS:Based on the comments in the rejection of our response it's clear we need to provide further clarification of our positionWe remain in agreement with the terms of the written Service Plan dated December 9, with hand notations dated February 12, Furthermore, we are not requesting to revisit any item that was agreed upon in the Service Plan nor are we attempting to renege on any commitment made in the Service Plan.To further clarify our position the following is our perspective of the status of each item listed on the December 9, Service Plan:Items #1, 7, 11, 15, 16, and - complete/resolved #1GUTTER DIVERTER WAS INSTALLED OVER DINING ROOM WINDOW, NOT INNER CORNER OF GARAGE; #INCLUDED AIRTRON COMING BACK IN THE WARM WEATHER TO TEST THE RESULTS OF ITS PISTON INSTALLATION, SUBJECT TO THE APPROVAL OF VERTECH INCTHIS HAS NOT BEEN COMPLETED, SO ITEM IS NOT COMPLETE.Item #- Pending response from Warren County Building DepartmentIF WARREN COUNTY HAS AN EXEMPTION ON THE DRIP EDGE WHICH IS STATE LAW, THEN INVERNESS NEEDS TO ACCOMODATE OUR CONTRACTOR IN INSTALLING ONE, WHICH IS A VERY INEXPENSIVE THING TO DO, AT THE TIME INVERNESS ADDRESSES THE OTHER VERY MAJOR PROBLEMS WITH THE ROOF.Item #- In order to address this issue our experts need to determine the root cause which requires access to the attic and roofIn our opinion this is not a new request since our position noted in the Service Plan reflects "We will further investigate the cause of the ridge lines in the roof to determine the best course of action to repair in accordance to industry standards"For clarification, our definition of investigate is to have an Inverness representative and a third party that is experienced with this type of issue inspect the affected area and provide written documentation of the issue with a recommended course of actionThe homeowners provided a detailed repair based on the recommendation of their representative (Steve Verssen of Vertech Inc.) so we find it reasonable that Inverness be provide the same opportunity INVERNESS NEEDS TO STATE THAT IT WILL CORRECT THE RIDGE LINES TO BE IN ACCORDANCE WITH PUBLISHED INDUSTRY STANDARDSIT IS FINE FOR THEM TO INSPECT, WHICH THEY HAVE ALREADY DONE, BUT THAT INSPECTION IS ONLY TO ASSIST THEM IN GATHERING INFORMATION ON HOW TO REPAIR THE UNACCEPTABLE DEVIATION OF THE TRUSSESIF THEY WISH TO SPEND ADDITIONAL MONEY WHEN THEY ALREADY HAVE BEEN SHOWN HOW TO DO THAT, THAT IS FINE, BUT THEY CANNOT TAKE THAT MONEY OUT OF THE BUDGET FOR REPAIRING MY HOME.ETItem #- In order to complete the agreed upon calculations the third party expert requires access to the atticTHIS WAS NEVER IN DISPUTEINVERNESS WAS JUST TRYING TO NOT DO IT.Item #- This can be scheduled at anytime or addressed with #We defer to the preference of the homeownersAS PREVIOUSLY DISCUSSED NUMEROUS TIMES, THIS WILL BE DONE WHILE THE ROOF AND SHINGLE REPAIRS ARE BEING DONE, BEFORE ADDRESSING INSULATION.Item #- This will be addressed with #and #3Item #and - Both items can be addressed at any time as long as the ground is dry enough to support the required equipmentPer the Service Plan, all parties will agree on the grading work prior to commencementInverness and the subcontractor that will perform the work are prepared to meet at the home to finalize the plan (NOTE: this can be done prior to or the same day the work starts)Item #- No Action at this timeItem #- In order to complete this work we need access to the affected areas so we clearly understand the scope and can establish the material requirementsINVERNESS MAY HAVE ACCESS BUT WILL AGREE TO RESOLVE POPPING UNDER MASTER BATHROOM, WHICH IT WALKED OUT BEFORE DOING, AND POPPING ON THE LEFT SIDE OF THE HOME, WHICH IT AGREED TO DO IN FRONT OF THREE WITNESSES.Item #- Inverness will provide a letter addressing this issueItem #- Agreed uponItem #- It's our understanding the door has been delivered to the residenceIf so, the installation can be scheduled at anytimeSO SCHEDULE IT.Items #18, 19, and - This work can be scheduled at anytimeLONG OVERDUESCHEDULE ITItem #- No ActionWe sincerely hope this response clarifies our communications and position for the remaining itemsWe are prepared to move forward with addressing these issues as detailed above ASAPIn our opinion, several of the items noted above can be scheduled at the same time to reduce the time required and therefore the inconvenience to the homeowners
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The information from the builder is inaccurateThe grout situation was part of the yearly checklist and that was not included in the PDF providedThey only provided the and day reviewsThis was an issue that started prior to the warranty running out and even after so-called homeowner maintenanceI have done it continues to be a problem 1/years later due to the builder not addressing the issue prior to the warranty running outWe were told the issue was because we were using our garden tubThe previous issue has nothing to do with the shower door The shower door not closing correctly happened after the plywood rotted and is a completely separate issue The soft floor and cracking grout have now occurred because the initial issue was never addressed properly so continues to get worse.We were never notified after December that the project manager visited our house to inspect gutters or siding on the rear of our houseThe project manager took my information to contact me with a date and time when they would inspect the outside, but never reached out to meHe also said he would contact me with possible contractors to help address the problem, but have yet to hear backI have emailed him numerous times, but never received a response Based on the feedback I received through Revdex.com on this issue it seems that the company will not own up to their warrantyThe best I can do is continue to stress to future buyers to build with another companyMy wife and I should have listened to our friends who also encountered leaks in their bathroom similar to ours that led to ceiling damage Regards, [redacted] ***
Based on the decision of the homeowner to proceed with an independent inspection there is nothing for us to do at this time.We reiterate our willingness to have a representative of the fireplace manufacturer inspect the fireplace to determine if adjustments can be made to address the issue.In addition, we are willing the have the insulation contractor inspect the area above the front bedroom and increase the amount of insulation to determine if that will improve the condition
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Inverness did contact us about a resolution and, if carried out, will resolve the complaintHowever, we cannot know that they will resolve this as promised until closing on the house after construction is complete.Therefore, we are not yet willing to close this complaint Regards, [redacted] ***
It's our position that this has been resolvedThe buyer's full deposit has been refunded even though the buyer defaulted by not adhering to their obligations detailed in the "Buyers Default" section of the contractClearly this was a situation where it was in the best interest of both parties to cancel the agreement so the buyer could pursue other housing options
Based on the meeting between our Area Manager and the Homeowner on August 14, we have reached a compromise on how to improve the water flow through the rear yardInverness has agreed to add dirt and sod to the rear swale area to reduce the time it takes for water to flow across the rear yardIn addition, both parties will monitor the situation for the next months to ensure the Homeowner is satisfied with the drainage condition
Inverness Homes and the customer have reviewed the levelness of the subfloor in the foyer and the kitchenInverness Homes communicated to the customer that the subfloor in both areas is within the tolerances of the warranty and industry standardsHowever, in the foyer, Inverness Homes is willing to improve the levelness of the subfloor in accordance to a method determined by an engineer and then restore the floor to existing materialsOf note, the customer does not agree with the method of measurement utilized to determine the levelness of the subfloorTherefore, Inverness Homes is agreeable to an independent third-party such as offered by the Building Industry Association of [redacted] or with an agreeable third-party engineer measure the levelness of the subfloor in accordance to the warranty and the National Association of Home Builder’s industry standardsWe ask the customer to please advise as to the acceptability of improving the foyer area as determined by an engineer and if necessary their preferred independent third-party processThank you
Prior to providing our response, it's important to provide our perspective to a couple statements in the complaint:At no point did Inverness renege, abandon or in any fashion indicate that the agreed upon work would not be completedWhile we agree with the Homeowners statements "I hired an engineer" and "under the supervision of our engineer", we don't agree that an Inverness representative actually hired the Homeowners engineer to oversee the jobAt the request of the Homeowner, Inverness agreed to pay for the services of their engineer to oversee the workIn reference to the complaint, on October 29, representatives from Inverness met with the Homeowner and their representative (Inspector/Engineer) at the home to review their One (1) Year Service RequestNOTE: All comments referred to as "agreed upon" in this response is defined as what occurred during this meeting at the residenceAn Inverness representative completed a written summary of the meeting and One (1) Year Service Request list on November 20, and forwarded to the Homeowner for reviewOn December 9, 2015, the Homeowner returned the written summary with their notesThrough subsequent communications and clarifications, both parties agreed to start the interior service items on January 26, One such item, to sister floor joist below the master bedroom and master bathroom seems to be the main are of contentionInverness believed this work involved eight (8) floor joist which was later confirmed in an email dated 2/13/from the engineer hired by the HomeownerSpecifically, the email from their engineer stated:I believe where the quantity of wood became an issue is the addition of wood for your son's room.I believe there were a total of joist needing sistering @ the master bedroom and master bathAdditional not added for your son's room.However, I do not think enough boards were allocated for blocking.There were also boards that could not be used because of excessive crown and twist when they driedInverness prepared and provided ten (10) floor joist (for attachment to existing and for blocking) to complete the agreed upon work under the master bedroom and master bathroom area of the homeIn hindsight, we acknowledge that it would have been prudent to have a few extra floor joist to account for the possibility of unusable material and additional blockingPlease be assured that if it was a matter of ordering a few more floor joist to complete the original agreed upon work this would have already been scheduled for completionHowever, while performing the agreed upon work, it was pointed out to our Service Technician there were additional repairs needed under the son's room which was not discussed nor agreed to during the 10/29/meetingThis area was confirmed as additional in the 2/13/email noted aboveTherefore, Inverness requested an opportunity to inspect this area and have the right to be accompanied by an independent third party prior to commencingAt no time has Inverness communicated that we would or wouldn't make the additional repairs In summary, Inverness requests the opportunity to inspect the affected area to determine our position of the need for the work in accordance to the meeting on October 29,and the local building codeRepresentatives from Inverness are available during business hours after Wednesday, March 9, Furthermore, for this item and any future items, Inverness remains committed to completing the agreed upon work in accordance to the contractual agreement, our documented warranty standards, and the local building codes applicable at the time of construction of the home
Inverness Homes has contacted the customer and flooring company representative to schedule an inspection by an independent third-partyOnce that inspection is complete, it will be evaluated to determine any further actionThank you
Better Business Bureau, Inverness has contacted me No resolution has been reached yet We are in discussions about some of the matters They are working on my sidewalk They have requested more information regarding the items damaged in the flood Nothing has been done about the cracks in the driveway [redacted]
Revdex.com: As a follto the previous correspondences, Inverness Homes has received a copy of the [redacted] response to the customer's Claim # [redacted] (attached) that indicates that the shingles show no defectsAlso, Inverness Homes hired a third-party inspection of the roof (attached)Inverness Homes agrees to hire a licensed [redacted] contractor to repair areas of raised, damaged, or missing shingles that have not adequately sealed as recommended by the reportPlease provide days/times that the work can be performedAt this time, I would like to reject the offer of Mediation for complaint ID [redacted] .Regards,Jeff [redacted] Inverness Homes
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First, I would like to thank the business for taking the time to give us a response Second, I would like to say that I do not agree with many things stated in their letterI will use data and evidence to demonstrate my points belowI welcome Inverness Homes to help me understand their perspective I will list what I am asking in the end of this letterI appreciate they took the first step to try to resolve thisAt the same time, I truly believe what I am asking for, which is listed at the end of this letter, is what I deserve at least About price, Inverness Homes claimed that “it seems high” for the cost of work in We don’t know what the business could have used to estimate the cost to do the work in The cost was independently determined by government regulated methods & rates through [redacted] *** You should have the cost breakdown totaling for $ [redacted] for the emergency drying & mold prevention, $ [redacted] for the put back, and $ [redacted] for the emergency plumbing company that originally installed itIn summary, the cost for the work is absolutely fair and reasonable based on government standardWhy it is expensive? Because it was a lot of water problem About the water issue itself, I firmly believe it needs to be fixed by the builder as I believe it is caused by issues during the building processAnd we already did our due diligence about contacting themThey denied offering any help when we called their main officeWe were forced to use another contractor to fix the problem as we still needed to live hereThere is no reason Inverness Homes can blame that we did not contact them about the issue and used another contractor nowIt is not about “if their warranty department was contacted, the issue would have been gone“ It is that they refused to helpWhat we could have done? a The plumbing work was done by the builder’s contractors unlike they claimed in their letter b In my opinion, I firmly believe there is an air leak in the house that caused the pipes to burst because of the following: i) After the issue occurred, the enclosure of the problem area is opened upSo the problem area is open / connected with the rest of the garageHowever, when we used the thermometer to measure the temperature inside the enclosure and the temperature of the ceiling right next to the enclosure, which is supposed to be at the same temperature, the enclosure is quite a few degrees lowerWe did this measurement with the handy man that we found from [redacted] ***He witnessed it ii) The handy man felt the air flow breeze and I did as well when we put our hands in the problem areaWith the temperature measurement and the feeling of the breeze, we are sure there is a leak in the house and he suspects someone forgot to insulate during the build c About the denial of communication and the claim that Inverness Homes made that if their warranty department was contacted, the issue would have been solved d The email to the sales department and the phone record to their main office proved that we contacted themTheir first letter clearly stated that no contact from us based on their record, which is not trueNow they changed into no contact to their warranty department I would like to ask Inverness Homes on how we could have operated i) We emailed to sales department as that is whom we know ii) We called based on the sales department recommendationOn the phone, we were told that Inverness Homes will NOT assist in any way Under these events, what WE COULD HAVE DONE, please? Your main office response does NOT REPRESENT your warranty department? I hope Inverness Homes see that your main office represents youA customer will not know there is a warranty department that needs to be contacted when they are refused by your main officeI hope you see the point I am making hereEven if this is not how your company operated, your main office should have told us to contact your warranty department In my eyes, your claim of “if the warranty department was contacted, the issue would have been issued” is absolutely not reasonable at all As a matter of fact, when I received the letter from your office, the letter stated that if I have any questions, I can ask the manager that sent the letterWhen I saw the discrepancy about communication, I called twice, I left a message, I called separately and asked Abby to ask the manager to get back to me However, I did not get any response to my questionsI felt that the promise made by the business is not honored by themI was not respected eitherI suggest Inverness Homes honor promise – when they say the clients can ask questions, and then they mean it Here is what we are asking for: a Restore the garage to its intended [redacted] with all of the necessary insulation and sealing so there is no more frozen pipe breakage with a year warranty b Compensate every penny we spent on this issue in and I firmly believe it is the leak in the house that caused the issue (Please refer above for data that demonstrate this)I SHOULD NOT be spending my hard money on fixing an issue not caused by meInverness did not help as requested in This house is proven to be a lemon in the sense that I could not even sell itWho will buy it within the next years with major water issues? The things I am asking for is less than what I deserve already In the end, I hope Inverness Homes will help us solve this problem Thanks! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com Response from [redacted] March 10, Note: Please let me know when I may send you additional documents including email communications and photographsI have attached the "Service Plan" and a photograph of our roof The response submitted by Inverness does not resolve the complaintIn fact, it continues to demonstrate how the company attempts to change facts, in addition to its verbal and written agreements The respondent states the company has not reneged on agreements, and says he never agreed to reinforce joists on the left side of the home, although I, my engineer and my wife all heard him make that agreement.Even more demonstrative is that he clearly states he agreed to sister and block joists under the master bathroomThe work began Jan26, and as of March 10, 2016, that work remains undone.In fact, in a Feb email, the respondent acknowledged that this work was not necessarily scheduled to be finished when he wrote: “Please understand that I’ll need to review any additional joist work.”He did not respond to our request that he speak to his staff and the engineer to get an accurate understanding of the work, and number of joists needed, nor did he respond to my voicemail from FebFinally, in a Febemail, he said: “I was hoping you could provide me a few days/times that I could review the possible additional joists in questionI plan to have a structural engineer join that meeting.”No where, as he states in his response, did he say this was to review work on the left side of the home, under my son’s room, so anyone reading his mail would take it to mean that sorely needed work under the master bath was also to be re-reviewed, long after it was agreed to by Inverness.We immediately gave the respondent available dates and times for the following week, but he did not respondWe can make more dates available, but he needs to respond when we do.The Febepisode mentioned in my original complaint, involving an unscheduled worker showing up wanting to blow insulation into the attic, I believe, is also telling of Inverness’s intent to abandon the remaining work planAs explained, that plan calls for baffles to be replaced and correctly sized, unacceptable roof ridge lines to be repaired, an air-flow calculation to be done and shingle overhang to be addressed It would make no sense to blow in more insulation prior to attic work, which will result in compression of the insulationThe worker who was sent to the home said he knew nothing about replacing baffles to be of the correct, Code-required size.But in his Febemail, the respondent said: “We had planned to address the baffles and attic insulation within this phase of work.”Without being done in conjunction with all of the attic and roof work, this would make no sense, it is on the work list for Spring, and quite frankly appears to be a plan by Inverness to do the bare minimum and then say it is done with the workThe respondent also seems to foreshadow this in his response when he says: “ Inverness remains committed to completing the agreed upon work in accordance to the contractual agreement, our documented warranty standards, and the local building codes applicable at the time of construction of the home.”The respondent leaves out his previous written agreements outlining repairsPerhaps this is because he keeps changing this plan? Warren County, where our home is located, has an exemption from Ohio Building Code for drip edges on the roof, which was one of our requested repairs that Inverness does not have to do because of the exemptionThis does not exempt Inverness from the agreed to repairs, which include excessive shingle overhang, ridge lines and sheathing deviation that violate published building standards, which Inverness wrote would be repaired in “accordance with Industry standards.”In the interest of brevity and focusing on key issues, there is much history that has been left out of this complaintIt is a history of scheduling appointments, rearranging schedules, no shows on occasion , agreements made then reconsidered, all while important, promised work hangs in the balance.As previously stated, I would like this complaint be kept open until Inverness re-starts and completes the work in accordance with its previous statements, written comments, building laws and acceptable building standardsIf the complaint process does not accommodate this, I feel that a detailed written work plan that meets my approval is the only way to resolve this complaintThis work plan would need to address every remaining item on the service plan list, in addition to Inverness’s promised testing of the HVAC system which could not be done after they repaired the system, by installing the correct-sized piston, because of weather conditions needed for accurate testing Regards, [redacted]
It is pm on Friday 7-21-and this is the due date that Brian Lambert said he would bring the survey readings and report to me concerning the grade on my yard He originally said I would have the survey readings on July He has not made any effort to contact or answer my email and two message I left him last week More sod was placed in the front yard and it seems to help the water problem there The two pictures are from the back yard where the water does not flow to the drain I think a French drain would correct the problem and I have mentioned this to mr Lambert with no success.thank you [redacted]
Inverness Homes met with the customer and communicated that no warranty is in effect for discoloration of the concrete of the drivewayThe customer’s driveway has a minor color variation of part of the driveway that occurred during the finishing process which is cosmetic in nature only and tends to fade somewhat over timeAdditionally, Inverness Homes requested a third-party concrete representative to inspect the drivewayTheir report is attached which concludes that the minor color variation was most likely due to the need to brush the driveway from both sides, that there is a tendency for color variations to weather and fade over time, and the overall craftsmanship of the driveway exceeds industry standardsThe repair or replacement of the driveway is not warranted due to a color variationThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Please see Inverness's recent response, which it had more than two weeks to compile, and my reasons IN Red for rejection:MESSAGE FROM BUSINESS:We want to assure the homeowner that it's our sincere goal that all the issues can be addressed in a manner that is acceptable to both partiesWith that said, it's our position that in order for this to have any success each issue must be clearly documented in writingTHE ISSUES HAVE ALREADY BEEN DOCUMENTED IN WRITING IN A PROCESS OF INSPECTIONS ON SITE BY INVERNESS DATING BACK TO JUNE THE Revdex.com HAS A COPY OF THE SERVICE PLAN AGREED TO AND WRITTEN BY INVERNESS, IN ADDITION TO THE EMAIL THAT CARRIED THAT WRITTEN PLAN FROM JOHN ***Based on the different opinions of what was agreed to and/or discussed, it's imperative that both parties and their third party representatives meet at the home to inspect the undocumented areas of concern so a complete list can be compiledADDITIONAL DOCUMENTS, AND THE STATEMENTS OF WITNESS STEVE VERSSEN, WHOSE PHONE NUMBER HAS BEEN GIVEN TO THE Revdex.com ARE AVAILABLE TO THE Revdex.comREGARDLESS, THE BLACK LINE ITEMS ON THE SERVICE PLAN WERE WRITTEN BY INVERNESS, YET INVERNESS IS NOW SEEKING TO GET OUT OF REPAIRS IN ITS WRITTEN PLAN AND WANTS THE Revdex.com TO AGREE TO LET IT REINSPECT AND REEVALUATE WHEN IT ALREADY HAS DRAGGED THIS OUT FOR ALMOST A YEAR, IT HAS THE FULL WRITTEN INSPECTION REPORT, IT HAS TAKEN UP MORE THAN HOURS OF OUR TIME IN MEETINGS AND COMMUNICATIONS, AND IT ALREADY HAS COMMITTED TO A PLAN IN WRITING, AND IS DENYING ITS VERBAL AGREEMENTS BEYOND THAT WRITTEN PLAN, WHICH WERE WITNESSED BY OTHERSAlso, it would be our intent to conduct the previously agreed upon inspections at this timeTHE ONLY PREVIOUSLY AGREED TO PENDING INSPECTION WAS A SERIES OF TESTS THAT MUST BE PERFORMED ON THE HVAC SYSTEM THAT MUST BE PERFORMED IN MUCH WARMER WEATHER, WHICH IS NOT THIS WEEKTHESE TESTS HAVE TO BE PERFORMED BECAUSE INVERNESS INSTALLED AN IMPROPERLY SIZED HVAC UNIT WITH THE WRONG SIZED PISTON AND MALFUNTIONING PARTS, THEY BROUGHT MULTIPLE PEOPLE TAKING COUNTLESS HOURS INTO OUR HOME IN AN EFFORT TO DENY IT, THEN, FINALLY REPLACED THE PARTS DURING WINTER WHEN IT WAS TOO COLD TO CONDUCT THE TESTSTHEM STATING THAT THEY WISH TO DO THIS FRIDAY AND OTHER INSPECTIONS THAT WERE NOT AGREED TO, IS YET ANOTHER EFFORT TO DISPENSE WITH SOMETHING THEY FEEL IS THE ONLY THING THEY HAVE TO DO, WHEN THEY HAVE PUT IN WRITING ALL THE OTHER THINGS THEY HAVE TO DOFOR EXAMPLE, WHILE THE JOIST WORK UNDER THE SECOND BEDROOM IS WHAT THEY ARE TRYING TO DISPUTE, DESPITE THREE PEOPLE WITNESSING THEM SAYING THAT WAS INCLUDED, WORK UNDER THE MASTER BATHROOM WAS NEVER DISPUTED, CAUSED AT LEAST HOURS OF THEIR EMPLOYEES BEING IN OUR HOME WITHOUT BEING ABLE TO ADDRESS IT, YET, THE DID NOT COMPLETE THAT WORK BECAUSE THEY DID NOT ORDER ENOUGH LUMBER, THEY WALKED OFF THE JOB AND LEFT THE PROBLEM THEY ACKNOWLEDGE, AND NOW, UNDER THE RESOLUTION THEY ARE OFFERING, COMPLETION OF THAT WORK WOULD NOW BE SUBJECT TO RE-EVALUATIONWithin two business days following the meeting an Inverness representative will provide the homeowner with a detailed list of the outstanding itemsUpon confirmation by the homeowner that the document contains all of the outstanding issues, Inverness will provide a written response to each with a detailed action planUpon approval by the homeowner Inverness will schedule the repairs for completionAn Inverness representative will contact the homeowner no later than Friday April 8, to schedule a time for the meeting and inspection THIS INVERNESS RESPONSE, AGAIN, IS NOTHING MORE THAN ANOTHER ATTEMPT TO MIMINIMIZE ITS TIME AND MONEY SPENT REPAIRING DAMAGE IT CAUSEDATTEMPTING NOW TO RE-EVALUATE AND MEETINGS, INSPECTIONS, EVALUATIONS AND COMMITMENTS IT ALREADY PUT IN WRITING IS NOTHING SHORT OF HARRASSMENT THERE ARE MANY MORE DOCUMENTS THAN THOSE ALREADY SENT TO THE Revdex.comIT WOULD SEEM AT THIS POINT, THAT THE ONES ALREADY SENT, STARTING WITH THE SERVICE PLAN INVERNESS AGREED TO (THE SENTENCES IN BLACK ARE WRITTEN BY THEM) SHOULD TAKE CENTER STAGE, EMAILS FROM THEM THAT CONTRADICT WHAT THEY WROTE IN PREVIOUS RESPONSES, THEN I CAN COPY THE ENGINEER'S REPORT ON THE HOME FOR THE Revdex.com AND PROVIDE PUBLISHED BUILDING STANDARDS, WHICH INVERNESS AGREED TO MEET IN ITS WRITTEN SERVICE PLAN.THANK YOU FOR YOUR TIME AND ATTENTION Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.First I would like consumers and the Revdex.com to take notice that they never addressed the out right lies from the framing guy that was sent over to my homeThis is proof that the company not only allow this but also supports itThis is not the only lie that I have been told regarding my quarter of a million dollar investment.Inverness Homes is omitting facts and not telling the truth this is why this complaint needs to be documented and sent to all past customers and future customers so they are able to pick another builderInverness put in their response that the floors are in compliance, however when they came to my home to do the walk through they stated the opposite about the foyerNow that they are caught in another complaint they have taken back that statementI have attached pictures to show the actual amount that the floor is uneven (proof that they lied)It far surpasses the amount that even Inverness Homes has in their warrantyThis level is not industry standardThey have yet to do anything with standard of workmanshipI have not been able to do the work I would like to do in my house because of the unprofessional work ethic and absolutely poor workmanshipDue to the poor workmanship on the floor my steps are uneven as wellThis is cause for concerns as my kids rooms are upstairs and they travel those steps everydayThe longer it takes Inverness to fix what should have been done right the first time, the more of a trip hazard it can become to my kidsI fear for other consumers that if Inverness would do this to me a public servant (police Officer) they would have no problem doing this to anyoneI am requesting to Inverness bring their guy in within a week from Monday June 19, to come evaluate the fix for the foyer kitchen and other uneven points throughout the entire first floorAfter that week I would request Inverness to get the work completed within weeks to include replacing my floor with the requested LVT Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]There are statements in this response made by Inverness Homes that are completely falseThe information requested by them has already been submitted to the one person at Inverness Homes who I had been in contact with, Doug [redacted] Inverness Homes should be well aware that the issue at hand is not a defective shingle or the wind blowing Regards, [redacted]
Based on the comments in the rejection of our response it's clear we need to provide further clarification of our positionWe remain in agreement with the terms of the written Service Plan dated December 9, with hand notations dated February 12, Furthermore, we are not requesting to revisit any item that was agreed upon in the Service Plan nor are we attempting to renege on any commitment made in the Service Plan.To further clarify our position the following is our perspective of the status of each item listed on the December 9, Service Plan:Items #1, 7, 11, 15, 16, and - complete/resolvedItem #- Pending response from Warren County Building DepartmentItem #- In order to address this issue our experts need to determine the root cause which requires access to the attic and roofIn our opinion this is not a new request since our position noted in the Service Plan reflects "We will further investigate the cause of the ridge lines in the roof to determine the best course of action to repair in accordance to industry standards"For clarification, our definition of investigate is to have an Inverness representative and a third party that is experienced with this type of issue inspect the affected area and provide written documentation of the issue with a recommended course of actionThe homeowners provided a detailed repair based on the recommendation of their representative (Steve Verssen of Vertech Inc.) so we find it reasonable that Inverness be provide the same opportunity Item #- In order to complete the agreed upon calculations the third party expert requires access to the atticItem #- This can be scheduled at anytime or addressed with #We defer to the preference of the homeownersItem #- This will be addressed with #and #3Item #and - Both items can be addressed at any time as long as the ground is dry enough to support the required equipmentPer the Service Plan, all parties will agree on the grading work prior to commencementInverness and the subcontractor that will perform the work are prepared to meet at the home to finalize the plan (NOTE: this can be done prior to or the same day the work starts)Item #- No Action at this timeItem #- In order to complete this work we need access to the affected areas so we clearly understand the scope and can establish the material requirementsItem #- Inverness will provide a letter addressing this issueItem #- Agreed uponItem #- It's our understanding the door has been delivered to the residenceIf so, the installation can be scheduled at anytime.Items #18, 19, and - This work can be scheduled at anytimeItem #- No ActionWe sincerely hope this response clarifies our communications and position for the remaining itemsWe are prepared to move forward with addressing these issues as detailed above ASAPIn our opinion, several of the items noted above can be scheduled at the same time to reduce the time required and therefore the inconvenience to the homeowners
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePER THE FOLLOWING QUALIFICATIONS: regards, [redacted] Fwd: Response to Your Phone Call/Preliminary Response Toward Agreement With Inverness Inboxx rnkibbeeApr (days ago)to me Ms [redacted] ,In Response to your phone call today, which my wife left you a voicemail about, all we need to know is that Inverness is including these things, emailed to you Sunday nightIf so, then we will accept their resolution.I am re-sending that email to you.Thank you.Rick Kibbee---------- Forwarded message ----------From: rnkibbee Date: Sun, Apr 17, at 7:PMSubject: Preliminary Response Toward Agreement With InvernessTo: Lynne [redacted] MsPettys- Roth,While it is nice that Inverness states that it has finally read our responses, they have left out some details in what they are now agreeing to doHopefully, these are just oversights on their partPasted below is their response with the corrections, in CAPS, that need to be madeIf they incorporate these into their response, then, I will agreeIf they are really going to be so cheap as to not install a drip edge, then my answers include an addition accommodation to allow my own contractor to do it at the appropriate time during the major work Inverness is going to have to do on the roof.Thank you,Rick KibbeeMESSAGE FROM BUSINESS:Based on the comments in the rejection of our response it's clear we need to provide further clarification of our positionWe remain in agreement with the terms of the written Service Plan dated December 9, with hand notations dated February 12, Furthermore, we are not requesting to revisit any item that was agreed upon in the Service Plan nor are we attempting to renege on any commitment made in the Service Plan.To further clarify our position the following is our perspective of the status of each item listed on the December 9, Service Plan:Items #1, 7, 11, 15, 16, and - complete/resolved #1GUTTER DIVERTER WAS INSTALLED OVER DINING ROOM WINDOW, NOT INNER CORNER OF GARAGE; #INCLUDED AIRTRON COMING BACK IN THE WARM WEATHER TO TEST THE RESULTS OF ITS PISTON INSTALLATION, SUBJECT TO THE APPROVAL OF VERTECH INCTHIS HAS NOT BEEN COMPLETED, SO ITEM IS NOT COMPLETE.Item #- Pending response from Warren County Building DepartmentIF WARREN COUNTY HAS AN EXEMPTION ON THE DRIP EDGE WHICH IS STATE LAW, THEN INVERNESS NEEDS TO ACCOMODATE OUR CONTRACTOR IN INSTALLING ONE, WHICH IS A VERY INEXPENSIVE THING TO DO, AT THE TIME INVERNESS ADDRESSES THE OTHER VERY MAJOR PROBLEMS WITH THE ROOF.Item #- In order to address this issue our experts need to determine the root cause which requires access to the attic and roofIn our opinion this is not a new request since our position noted in the Service Plan reflects "We will further investigate the cause of the ridge lines in the roof to determine the best course of action to repair in accordance to industry standards"For clarification, our definition of investigate is to have an Inverness representative and a third party that is experienced with this type of issue inspect the affected area and provide written documentation of the issue with a recommended course of actionThe homeowners provided a detailed repair based on the recommendation of their representative (Steve Verssen of Vertech Inc.) so we find it reasonable that Inverness be provide the same opportunity INVERNESS NEEDS TO STATE THAT IT WILL CORRECT THE RIDGE LINES TO BE IN ACCORDANCE WITH PUBLISHED INDUSTRY STANDARDSIT IS FINE FOR THEM TO INSPECT, WHICH THEY HAVE ALREADY DONE, BUT THAT INSPECTION IS ONLY TO ASSIST THEM IN GATHERING INFORMATION ON HOW TO REPAIR THE UNACCEPTABLE DEVIATION OF THE TRUSSESIF THEY WISH TO SPEND ADDITIONAL MONEY WHEN THEY ALREADY HAVE BEEN SHOWN HOW TO DO THAT, THAT IS FINE, BUT THEY CANNOT TAKE THAT MONEY OUT OF THE BUDGET FOR REPAIRING MY HOME.ETItem #- In order to complete the agreed upon calculations the third party expert requires access to the atticTHIS WAS NEVER IN DISPUTEINVERNESS WAS JUST TRYING TO NOT DO IT.Item #- This can be scheduled at anytime or addressed with #We defer to the preference of the homeownersAS PREVIOUSLY DISCUSSED NUMEROUS TIMES, THIS WILL BE DONE WHILE THE ROOF AND SHINGLE REPAIRS ARE BEING DONE, BEFORE ADDRESSING INSULATION.Item #- This will be addressed with #and #3Item #and - Both items can be addressed at any time as long as the ground is dry enough to support the required equipmentPer the Service Plan, all parties will agree on the grading work prior to commencementInverness and the subcontractor that will perform the work are prepared to meet at the home to finalize the plan (NOTE: this can be done prior to or the same day the work starts)Item #- No Action at this timeItem #- In order to complete this work we need access to the affected areas so we clearly understand the scope and can establish the material requirementsINVERNESS MAY HAVE ACCESS BUT WILL AGREE TO RESOLVE POPPING UNDER MASTER BATHROOM, WHICH IT WALKED OUT BEFORE DOING, AND POPPING ON THE LEFT SIDE OF THE HOME, WHICH IT AGREED TO DO IN FRONT OF THREE WITNESSES.Item #- Inverness will provide a letter addressing this issueItem #- Agreed uponItem #- It's our understanding the door has been delivered to the residenceIf so, the installation can be scheduled at anytimeSO SCHEDULE IT.Items #18, 19, and - This work can be scheduled at anytimeLONG OVERDUESCHEDULE ITItem #- No ActionWe sincerely hope this response clarifies our communications and position for the remaining itemsWe are prepared to move forward with addressing these issues as detailed above ASAPIn our opinion, several of the items noted above can be scheduled at the same time to reduce the time required and therefore the inconvenience to the homeowners
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The information from the builder is inaccurateThe grout situation was part of the yearly checklist and that was not included in the PDF providedThey only provided the and day reviewsThis was an issue that started prior to the warranty running out and even after so-called homeowner maintenanceI have done it continues to be a problem 1/years later due to the builder not addressing the issue prior to the warranty running outWe were told the issue was because we were using our garden tubThe previous issue has nothing to do with the shower door The shower door not closing correctly happened after the plywood rotted and is a completely separate issue The soft floor and cracking grout have now occurred because the initial issue was never addressed properly so continues to get worse.We were never notified after December that the project manager visited our house to inspect gutters or siding on the rear of our houseThe project manager took my information to contact me with a date and time when they would inspect the outside, but never reached out to meHe also said he would contact me with possible contractors to help address the problem, but have yet to hear backI have emailed him numerous times, but never received a response Based on the feedback I received through Revdex.com on this issue it seems that the company will not own up to their warrantyThe best I can do is continue to stress to future buyers to build with another companyMy wife and I should have listened to our friends who also encountered leaks in their bathroom similar to ours that led to ceiling damage Regards, [redacted] ***
Based on the decision of the homeowner to proceed with an independent inspection there is nothing for us to do at this time.We reiterate our willingness to have a representative of the fireplace manufacturer inspect the fireplace to determine if adjustments can be made to address the issue.In addition, we are willing the have the insulation contractor inspect the area above the front bedroom and increase the amount of insulation to determine if that will improve the condition
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Inverness did contact us about a resolution and, if carried out, will resolve the complaintHowever, we cannot know that they will resolve this as promised until closing on the house after construction is complete.Therefore, we are not yet willing to close this complaint Regards, [redacted] ***
It's our position that this has been resolvedThe buyer's full deposit has been refunded even though the buyer defaulted by not adhering to their obligations detailed in the "Buyers Default" section of the contractClearly this was a situation where it was in the best interest of both parties to cancel the agreement so the buyer could pursue other housing options
Based on the meeting between our Area Manager and the Homeowner on August 14, we have reached a compromise on how to improve the water flow through the rear yardInverness has agreed to add dirt and sod to the rear swale area to reduce the time it takes for water to flow across the rear yardIn addition, both parties will monitor the situation for the next months to ensure the Homeowner is satisfied with the drainage condition
Inverness Homes and the customer have reviewed the levelness of the subfloor in the foyer and the kitchenInverness Homes communicated to the customer that the subfloor in both areas is within the tolerances of the warranty and industry standardsHowever, in the foyer, Inverness Homes is willing to improve the levelness of the subfloor in accordance to a method determined by an engineer and then restore the floor to existing materialsOf note, the customer does not agree with the method of measurement utilized to determine the levelness of the subfloorTherefore, Inverness Homes is agreeable to an independent third-party such as offered by the Building Industry Association of [redacted] or with an agreeable third-party engineer measure the levelness of the subfloor in accordance to the warranty and the National Association of Home Builder’s industry standardsWe ask the customer to please advise as to the acceptability of improving the foyer area as determined by an engineer and if necessary their preferred independent third-party processThank you
Prior to providing our response, it's important to provide our perspective to a couple statements in the complaint:At no point did Inverness renege, abandon or in any fashion indicate that the agreed upon work would not be completedWhile we agree with the Homeowners statements "I hired an engineer" and "under the supervision of our engineer", we don't agree that an Inverness representative actually hired the Homeowners engineer to oversee the jobAt the request of the Homeowner, Inverness agreed to pay for the services of their engineer to oversee the workIn reference to the complaint, on October 29, representatives from Inverness met with the Homeowner and their representative (Inspector/Engineer) at the home to review their One (1) Year Service RequestNOTE: All comments referred to as "agreed upon" in this response is defined as what occurred during this meeting at the residenceAn Inverness representative completed a written summary of the meeting and One (1) Year Service Request list on November 20, and forwarded to the Homeowner for reviewOn December 9, 2015, the Homeowner returned the written summary with their notesThrough subsequent communications and clarifications, both parties agreed to start the interior service items on January 26, One such item, to sister floor joist below the master bedroom and master bathroom seems to be the main are of contentionInverness believed this work involved eight (8) floor joist which was later confirmed in an email dated 2/13/from the engineer hired by the HomeownerSpecifically, the email from their engineer stated:I believe where the quantity of wood became an issue is the addition of wood for your son's room.I believe there were a total of joist needing sistering @ the master bedroom and master bathAdditional not added for your son's room.However, I do not think enough boards were allocated for blocking.There were also boards that could not be used because of excessive crown and twist when they driedInverness prepared and provided ten (10) floor joist (for attachment to existing and for blocking) to complete the agreed upon work under the master bedroom and master bathroom area of the homeIn hindsight, we acknowledge that it would have been prudent to have a few extra floor joist to account for the possibility of unusable material and additional blockingPlease be assured that if it was a matter of ordering a few more floor joist to complete the original agreed upon work this would have already been scheduled for completionHowever, while performing the agreed upon work, it was pointed out to our Service Technician there were additional repairs needed under the son's room which was not discussed nor agreed to during the 10/29/meetingThis area was confirmed as additional in the 2/13/email noted aboveTherefore, Inverness requested an opportunity to inspect this area and have the right to be accompanied by an independent third party prior to commencingAt no time has Inverness communicated that we would or wouldn't make the additional repairs In summary, Inverness requests the opportunity to inspect the affected area to determine our position of the need for the work in accordance to the meeting on October 29,and the local building codeRepresentatives from Inverness are available during business hours after Wednesday, March 9, Furthermore, for this item and any future items, Inverness remains committed to completing the agreed upon work in accordance to the contractual agreement, our documented warranty standards, and the local building codes applicable at the time of construction of the home
Inverness Homes has contacted the customer and flooring company representative to schedule an inspection by an independent third-partyOnce that inspection is complete, it will be evaluated to determine any further actionThank you
Better Business Bureau, Inverness has contacted me No resolution has been reached yet We are in discussions about some of the matters They are working on my sidewalk They have requested more information regarding the items damaged in the flood Nothing has been done about the cracks in the driveway [redacted]
Revdex.com: As a follto the previous correspondences, Inverness Homes has received a copy of the [redacted] response to the customer's Claim # [redacted] (attached) that indicates that the shingles show no defectsAlso, Inverness Homes hired a third-party inspection of the roof (attached)Inverness Homes agrees to hire a licensed [redacted] contractor to repair areas of raised, damaged, or missing shingles that have not adequately sealed as recommended by the reportPlease provide days/times that the work can be performedAt this time, I would like to reject the offer of Mediation for complaint ID [redacted] .Regards,Jeff [redacted] Inverness Homes
Inverness Homes and the customer have agreed on a resolutionThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First, I would like to thank the business for taking the time to give us a response Second, I would like to say that I do not agree with many things stated in their letterI will use data and evidence to demonstrate my points belowI welcome Inverness Homes to help me understand their perspective I will list what I am asking in the end of this letterI appreciate they took the first step to try to resolve thisAt the same time, I truly believe what I am asking for, which is listed at the end of this letter, is what I deserve at least About price, Inverness Homes claimed that “it seems high” for the cost of work in We don’t know what the business could have used to estimate the cost to do the work in The cost was independently determined by government regulated methods & rates through [redacted] *** You should have the cost breakdown totaling for $ [redacted] for the emergency drying & mold prevention, $ [redacted] for the put back, and $ [redacted] for the emergency plumbing company that originally installed itIn summary, the cost for the work is absolutely fair and reasonable based on government standardWhy it is expensive? Because it was a lot of water problem About the water issue itself, I firmly believe it needs to be fixed by the builder as I believe it is caused by issues during the building processAnd we already did our due diligence about contacting themThey denied offering any help when we called their main officeWe were forced to use another contractor to fix the problem as we still needed to live hereThere is no reason Inverness Homes can blame that we did not contact them about the issue and used another contractor nowIt is not about “if their warranty department was contacted, the issue would have been gone“ It is that they refused to helpWhat we could have done? a The plumbing work was done by the builder’s contractors unlike they claimed in their letter b In my opinion, I firmly believe there is an air leak in the house that caused the pipes to burst because of the following: i) After the issue occurred, the enclosure of the problem area is opened upSo the problem area is open / connected with the rest of the garageHowever, when we used the thermometer to measure the temperature inside the enclosure and the temperature of the ceiling right next to the enclosure, which is supposed to be at the same temperature, the enclosure is quite a few degrees lowerWe did this measurement with the handy man that we found from [redacted] ***He witnessed it ii) The handy man felt the air flow breeze and I did as well when we put our hands in the problem areaWith the temperature measurement and the feeling of the breeze, we are sure there is a leak in the house and he suspects someone forgot to insulate during the build c About the denial of communication and the claim that Inverness Homes made that if their warranty department was contacted, the issue would have been solved d The email to the sales department and the phone record to their main office proved that we contacted themTheir first letter clearly stated that no contact from us based on their record, which is not trueNow they changed into no contact to their warranty department I would like to ask Inverness Homes on how we could have operated i) We emailed to sales department as that is whom we know ii) We called based on the sales department recommendationOn the phone, we were told that Inverness Homes will NOT assist in any way Under these events, what WE COULD HAVE DONE, please? Your main office response does NOT REPRESENT your warranty department? I hope Inverness Homes see that your main office represents youA customer will not know there is a warranty department that needs to be contacted when they are refused by your main officeI hope you see the point I am making hereEven if this is not how your company operated, your main office should have told us to contact your warranty department In my eyes, your claim of “if the warranty department was contacted, the issue would have been issued” is absolutely not reasonable at all As a matter of fact, when I received the letter from your office, the letter stated that if I have any questions, I can ask the manager that sent the letterWhen I saw the discrepancy about communication, I called twice, I left a message, I called separately and asked Abby to ask the manager to get back to me However, I did not get any response to my questionsI felt that the promise made by the business is not honored by themI was not respected eitherI suggest Inverness Homes honor promise – when they say the clients can ask questions, and then they mean it Here is what we are asking for: a Restore the garage to its intended [redacted] with all of the necessary insulation and sealing so there is no more frozen pipe breakage with a year warranty b Compensate every penny we spent on this issue in and I firmly believe it is the leak in the house that caused the issue (Please refer above for data that demonstrate this)I SHOULD NOT be spending my hard money on fixing an issue not caused by meInverness did not help as requested in This house is proven to be a lemon in the sense that I could not even sell itWho will buy it within the next years with major water issues? The things I am asking for is less than what I deserve already In the end, I hope Inverness Homes will help us solve this problem Thanks! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com Response from [redacted] March 10, Note: Please let me know when I may send you additional documents including email communications and photographsI have attached the "Service Plan" and a photograph of our roof The response submitted by Inverness does not resolve the complaintIn fact, it continues to demonstrate how the company attempts to change facts, in addition to its verbal and written agreements The respondent states the company has not reneged on agreements, and says he never agreed to reinforce joists on the left side of the home, although I, my engineer and my wife all heard him make that agreement.Even more demonstrative is that he clearly states he agreed to sister and block joists under the master bathroomThe work began Jan26, and as of March 10, 2016, that work remains undone.In fact, in a Feb email, the respondent acknowledged that this work was not necessarily scheduled to be finished when he wrote: “Please understand that I’ll need to review any additional joist work.”He did not respond to our request that he speak to his staff and the engineer to get an accurate understanding of the work, and number of joists needed, nor did he respond to my voicemail from FebFinally, in a Febemail, he said: “I was hoping you could provide me a few days/times that I could review the possible additional joists in questionI plan to have a structural engineer join that meeting.”No where, as he states in his response, did he say this was to review work on the left side of the home, under my son’s room, so anyone reading his mail would take it to mean that sorely needed work under the master bath was also to be re-reviewed, long after it was agreed to by Inverness.We immediately gave the respondent available dates and times for the following week, but he did not respondWe can make more dates available, but he needs to respond when we do.The Febepisode mentioned in my original complaint, involving an unscheduled worker showing up wanting to blow insulation into the attic, I believe, is also telling of Inverness’s intent to abandon the remaining work planAs explained, that plan calls for baffles to be replaced and correctly sized, unacceptable roof ridge lines to be repaired, an air-flow calculation to be done and shingle overhang to be addressed It would make no sense to blow in more insulation prior to attic work, which will result in compression of the insulationThe worker who was sent to the home said he knew nothing about replacing baffles to be of the correct, Code-required size.But in his Febemail, the respondent said: “We had planned to address the baffles and attic insulation within this phase of work.”Without being done in conjunction with all of the attic and roof work, this would make no sense, it is on the work list for Spring, and quite frankly appears to be a plan by Inverness to do the bare minimum and then say it is done with the workThe respondent also seems to foreshadow this in his response when he says: “ Inverness remains committed to completing the agreed upon work in accordance to the contractual agreement, our documented warranty standards, and the local building codes applicable at the time of construction of the home.”The respondent leaves out his previous written agreements outlining repairsPerhaps this is because he keeps changing this plan? Warren County, where our home is located, has an exemption from Ohio Building Code for drip edges on the roof, which was one of our requested repairs that Inverness does not have to do because of the exemptionThis does not exempt Inverness from the agreed to repairs, which include excessive shingle overhang, ridge lines and sheathing deviation that violate published building standards, which Inverness wrote would be repaired in “accordance with Industry standards.”In the interest of brevity and focusing on key issues, there is much history that has been left out of this complaintIt is a history of scheduling appointments, rearranging schedules, no shows on occasion , agreements made then reconsidered, all while important, promised work hangs in the balance.As previously stated, I would like this complaint be kept open until Inverness re-starts and completes the work in accordance with its previous statements, written comments, building laws and acceptable building standardsIf the complaint process does not accommodate this, I feel that a detailed written work plan that meets my approval is the only way to resolve this complaintThis work plan would need to address every remaining item on the service plan list, in addition to Inverness’s promised testing of the HVAC system which could not be done after they repaired the system, by installing the correct-sized piston, because of weather conditions needed for accurate testing Regards, [redacted]
It is pm on Friday 7-21-and this is the due date that Brian Lambert said he would bring the survey readings and report to me concerning the grade on my yard He originally said I would have the survey readings on July He has not made any effort to contact or answer my email and two message I left him last week More sod was placed in the front yard and it seems to help the water problem there The two pictures are from the back yard where the water does not flow to the drain I think a French drain would correct the problem and I have mentioned this to mr Lambert with no success.thank you [redacted]