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Invest A Serve LLC

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Invest A Serve LLC Reviews (1)

Dear [redacted],I [redacted] as acting owner of Invest-A-Serve and hired help for property located at [redacted] on behalf of owner [redacted] will be responding to the complaint brought forth by [redacted] past tenant.  Mrs. [redacted] vacated over 2 months back...

leaving the property in need of repairs.  Upon our meeting at the property I was able to address most issues with her including that the electric stove top was indeed broken badly, carpeting and walls showed signs of staining, wax spills, a few minor holes in walls on first floor, broken front bedroom closet door and food splatter on walls in kitchen.  There were misc. items that she did leave in the property that myself and her helper worked to remove some to the front porch and car.  I gave her approx. 1 week to remove remaining items from the interior allowing her to keep her key until all personal items were removed.  Within this time frame owner [redacted] pursued a contractor for repairs to justify marketing the property in appropriate condition.  Once the week leeway period had passed Mr. [redacted] had contractor [redacted] remove remainder of items, debris from the interior/exterior including a nearly full shed.  Mr. [redacted] had to pay the contractor for this service along with a total interior paint of walls and trim, cleaning of kitchen/bath/floors and other misc. repairs that are itemized of the contractors estimate which upon request may be accessible to whomever it may concern.   Mr. [redacted] also hired [redacted]'s carpet cleaning company to try and remove the wax and stains from the 1st and 2nd floor.  Unfortunately they were not able to remove all damaged areas.  When Mrs. [redacted] moved into the property back in May of 2011 the walls and trim had been freshly painted and carpeting was brand new.  The stove and fridge were used but were also in excellent condition.  The owner did take into consideration that you will have basic wear and tear through the duration of tenancy but some items listed above are and would be considered beyond normal usage. [redacted] verbally mentioned to me several times that she would replace the fridge through a government subsidy program which had minor issues but functioned for the broken stove top she had verified damaging.  Unfortunately this was never taken care of and the owner was left to remove both items taking a financial loss.  As the acting mediator in this situation Mr. [redacted] requested to myself to forfeit the deposit return due to replacement of items damaged and the interior repairs.Note:  AMHA did do yearly inspections to the property and repairs were justified every time to ensure the monthly subsidy. Below I will be replying to the customer statements on behalf of Mr. [redacted].1.  [redacted]'s rent had been paid in full upon vacating the property.2.  I did meet Mrs. [redacted] at the property and did indeed walk through the property with her.  I also expressed that it was not my decision to withhold any deposit returns and that my company did not hold the deposits. 3.  Unfortunately the interior was not cleaned and with the rehab bill by [redacted] construction this can be verified.  4.  We did receive the keys she left in the kitchen but no forwarding address and active number for response.Please let me know how we may resolve this situation swiftly.  I will contact Mr. [redacted] and request a copy of the completed and paid repair work order and forward to your office upon request.    Warm Regards, [redacted] Invest-A-Serve [redacted] Fax: [redacted]

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Address: PO Box 6359, Akron, Ohio, United States, 44312-0359

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