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Investment Centre, The

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Investment Centre, The Reviews (2)

Dear Revdex.com,I just got your email today and am replying within a couple hours of receipt I never got your previous attempt, and make it a habit to reply promptly concerning the rare Revdex.com complaint.Dr [redacted] is correct in what he describes about the trim to finish his door We could not custom-match the profile of the trim and he sought a solution from a third party, presumably [redacted] *** We agree reimburse for the additional cost to Dr [redacted] for this work which we understand has already been completed However, we have left Dr [redacted] two voice mails that have gone unreturned in an effort to close this matter by deducting the documented sum fro his remaining balance We would simply need a copy of the invoice from [redacted] to *** If Dr [redacted] would kindly communicate directly with David D [redacted] as Dave has sought, this matter can be quickly remedied We believe that Dr [redacted] is completely inaccurate about the errant mailing of his invoice to [redacted] We do not mail final invoices for Retail consumer installations because we collect upon completion of the projectNor do we mail out statements as a matter of process unless it is specifically requested by a customer or our Project Manager Dr [redacted] and the owner of [redacted] are friends, so I do not even understand the relevance of the invoice matter, nor believe it to be true Regardless, it is irrelevant.While we regret that this matter is not already closed to Dr [redacted] satisfaction, the involvement of the Revdex.com was entirely avoidable with direct communication by Dr*** The Pittsburgh branch for Pella ranked #for the second time in three years among the branches nationwide in We take pride in delighting our customers, and if they encounter a point of concern, recovering quickly as one would expect from a leading brand We are saddened to hear of Dr***' promise to not to refer business to us since all we sought was responsive communication to close this matter to his satisfaction, and continue to have a clean scorecard with the Revdex.com.Dr [redacted] can call David at ###-###-#### or email documentation requested above to [redacted] Thank you for your assistance in this matter

Dear Revdex.com,I just got your email today and am replying within a couple hours of receipt.  I never got your previous attempt, and make it a habit to reply promptly concerning the rare Revdex.com complaint.Dr. [redacted] is correct in what he describes about the trim to finish his door.  We could not...

custom-match the profile of the trim and he sought a solution from a third party, presumably [redacted].  We agree reimburse for the additional cost to Dr. [redacted] for this work which we understand has already been completed.  However, we have left Dr. [redacted] two voice mails that have gone unreturned in an effort to close this matter by deducting the documented sum fro his remaining balance.  We would simply need a copy of the invoice from [redacted] to [redacted].  If Dr. [redacted] would kindly communicate directly with David D[redacted] as Dave has sought, this matter can be quickly remedied.  We believe that Dr. [redacted] is completely inaccurate about the errant mailing of his invoice to [redacted].  We do not mail final invoices for Retail consumer installations because we collect upon completion of the project. Nor do we mail out statements as a matter of process unless it is specifically requested by a customer or our Project Manager.  Dr. [redacted] and the owner of [redacted] are friends, so I do not even understand the relevance of the invoice matter, nor believe it to be true.  Regardless, it is irrelevant.While we regret that this matter is not already closed to Dr. [redacted] satisfaction, the involvement of the Revdex.com was entirely avoidable with direct communication by Dr. [redacted].  The Pittsburgh branch for Pella ranked #1 for the second time in three years among the 70 branches nationwide in 2016.  We take pride in delighting our customers, and if they encounter a point of concern, recovering quickly as one would expect from a leading brand.  We are saddened to hear of Dr. [redacted]' promise to not to refer business to us since all we sought was responsive communication to close this matter to his satisfaction, and continue to have a clean scorecard with the Revdex.com.Dr. [redacted] can call David at ###-###-#### or email documentation requested above to [redacted]Thank you for your assistance in this matter.

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