Good morning [redacted] Thank you for taking the time to
meet with [redacted] at your work place. Normally we ask that you bring your vehicle back to our store where we inspect it and are able to make repairs if there were items we missed during our inspection. As promised, attached is the receipt...
you provided me
with the items we (Audi North Scottsdale) agreed to cover. As we discussed, the
“mechanical” repairs that were done by an outside shop are what we are covering. The rest are
“preventative” repairs. What we are covering at this time are items that we
would not usually have replaced on a safety inspection. If we would have done these
repairs ahead of time, the truck would have cost $2,100 more when it was sold.
The condition we sold the vehicle to you in was road worthy, and safe. As indicated in the paper work it was also sold "as is". However
we understand your position, which is why we are extending you this "good will" offer. In
the end, your happiness and experience of buying a vehicle with us is what we
are ultimately looking to enhance for you. We want you to be a fan of the Audi North Scottsdale family.If you are still in agreement,
please confirm with a reply, and I will get a check cut for you. Thank you again for the
opportunity to make this right for you. Kind regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Good morning [redacted] Thank you for taking the time to
meet with [redacted] at your work place. Normally we ask that you bring your vehicle back to our store where we inspect it and are able to make repairs if there were items we missed during our inspection. As promised, attached is the receipt...
you provided me
with the items we (Audi North Scottsdale) agreed to cover. As we discussed, the
“mechanical” repairs that were done by an outside shop are what we are covering. The rest are
“preventative” repairs. What we are covering at this time are items that we
would not usually have replaced on a safety inspection. If we would have done these
repairs ahead of time, the truck would have cost $2,100 more when it was sold.
The condition we sold the vehicle to you in was road worthy, and safe. As indicated in the paper work it was also sold "as is". However
we understand your position, which is why we are extending you this "good will" offer. In
the end, your happiness and experience of buying a vehicle with us is what we
are ultimately looking to enhance for you. We want you to be a fan of the Audi North Scottsdale family.If you are still in agreement,
please confirm with a reply, and I will get a check cut for you. Thank you again for the
opportunity to make this right for you. Kind regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]