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Investment Lodging Corporation

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Investment Lodging Corporation Reviews (1)

I took statements from my
receptionist, my service technician Andy B, and my Vice President Adam R in regards to the
complaint filed by [redacted]. (Order
Number  [redacted]). This is what I found out. Mr. & Mrs. [redacted] bought a home from one of my previous
clients, we didn't know that...

the
[redacted]'s were the new clients. It is our practice to send a letter out in the spring with a scheduled date for the opening of the sprinkler system and then a reminder card a week before the appointment. There is no obligation on the part of our clients to have us do the service although over 4,500 clients do. Most clients will call us to cancel or when we show up cancel us then. When we showed up April 23, 2015 we realized our client had moved and my service technician explained to Mrs. [redacted] why we were there and what our process was. She then let my technician Andy B into the house to perform the service, he made a repair to the backflow preventer and checked out with Mrs. [redacted]. He also got the new contact information from her ([redacted]'s Cell phone number.) We sent out the bill
on 4/24/15 in the amount of $127.85. Mr. [redacted] called and
said we never were at his house and that we never turned on his system
and said we were lying. My Vice President Adam R had talked to my service technician in regards to this and my technician Andy B remembered  the encounter with his wife and some details. When Adam R conveyed this to
Mr. [redacted] he angrily said that he is the owner and his wife is not and then hung up the  phone. I believe Mr. [redacted] knowingly has filed a false complaint with the B.B.B. In hiscomplaint he now acknowledges that we were there (see
statement on his desired settlement.) I do not trust this man's word and do not want him as a customer. I am willing to remove the charge of $127.85 to be rid of him. In the event that Mr.[redacted] files anymore  false complaints against my company I reserve the right to reinstate the bill, and take Mrs. [redacted] to small claims court and/or file a mechanics lien in
her name. I take seriously when people make false claims against me or
my company and will defend myself regardless of the cost. We service over 4,500 clients in W.N.Y and have built a reputation for being honest, and providing excellent service as my
B.B.B. record shows. Sincerely, Bob Z.

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