Investment Realty Inc

In review of the customer's concerns I have attached several files for his review of the condition of the unit upon move out Mr*** is correct in stating that we did not charge him a deposit upon executing his lease Any rent that he paid during the course of his lease is not
considered payment for damage or lack of maintaining the unit The lease that Mr*** executed stated that he was to return the unit in the same or better condition upon his lease ending I invite Mr*** to review the pictures and documents attached and contemplate if that was the same or better condition The owner of this property in fact spend in excess of $to return the unit to the condition in which Mr*** received it, and the charge of $is less than half of what he would be responsible for While we appreciate the offer Mr*** has made the owner is not accepting this amount We ask that Mr*** reviews the documents and reconsiders We look forward to a quick resolution and are happy to work with Mr*** to the best of out ability

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In response to the customers concerns It is true that he has charges remaining on his accountHowever, claiming they are "maintenance" charges are incorrectThere was a large portion of rent unpaid, damage to the property, and trash/debris left inside of the property The customer is
correct that we setup and agreed to a payment plan of the money owed As a part of our operating procedure we ask for a copy of a voided check or deposit slip to verify we have the correct information so to not withdraw from the incorrect account The customer has to date failed to provide this after we made many attempts to obtain this After trying to reach him again recently hearing no response the owner demanded that the account be sent to collections At this time we regret that the customer did not respond to our attempts to reach him to obtain the last information needed to proceed with the agreed upon payment arrangement As of today this account has been removed from collections until we are able to communicate the remaining information neededWe are happy to continue with the payment plan, and even discuss any of the damages to the property that may be in question We look forward to hearing from this customer within the next few days to resolve any issue they may have

11/28/2017: Mediator sent consumer email requesting an update and documentation.11/28/2017: I settled with Investment Realty

Yes, they resolved the issue but only after I contacted youReported problem to Investment Realty several times in last months but they do nothing till I report them!!!

In response to the lack of hot water we are not sure who informed the customer that it would not be replaced, but we contacted the property owner and obtained approval to install a new water heater.  Typically, an attempt is made to repair the issue but if not resolved replacement is...

made.  It is our understanding that the new water heater will be installed 2/15/2018. If the customer has any other questions or would like any other details he is welcome to contact a member of management.

In response to this customer's concern.  When dealing with applications and information all applicants are asked a series of questions.  During review of this application it was discovered that false information had been provided.  When we asked the customer about this he simply did...

not respond to our question or dispute this information.  Due to the serious nature of the discovered information the application was denied.  Application fees are non-refundable. If the customer is able to provide information proving otherwise we would be happy to re-look at the application, however, we verified his full name, date of birth, and county prior to making the decision on this application.

Revdex.com:I called and spoke to [redacted], a manager at Investment Realty, as was requested in the response to my complaint (ID [redacted].) He offered a 6 month payment plan on the maintenance charges and the immediate renewal of my lease. He sent documentation showing this via e-mail right away. This resolution is satisfactory to me. Thank you for your help in resolving this matter. 
Sincerely,
[redacted] And [redacted]

Initial Business Response /* (1000, 5, 2015/07/09) */
On July 2nd 2015 when the customer came in to pay rent after the transaction took place they returned to our office and indicated that we charged them incorrectly. Since the customer paid with a prepaid debit card we were unable to cancel the...

transaction. We informed the consumer that since it could not be cancelled we would refund their money as soon as it was transferred to our bank from the credit card processor. At no point did our firm refuse to refund, but attempted to explain how the process for refund. Per the customers complaint they called at 9:30AM July 6th 2015 and demanded their money. At that time we checked to see if it had been deposited. It was not transferred by that time. Early that same afternoon we checked the processor report and their funds had been transferred successfully. We immediately notified the customer and returned the requested amount within hours.

Complaint: [redacted]
I am rejecting this response because:
I still feel very strongly that these damages are wear and tear, I did not know of any regulation on your light chains for the closet(strange notes and charges left in official copy of the receipts that I think are inaccurate even though I didn't change them since I moved in). I'll be contacting outside sources for legal advice, Also I'd like every photo you have of the place, the three photos attached would be unfair representation of the condition of the apartment, it would sort of being like me saying I don't owe anything because look how pretty I left the place in this one picture. I will be submitting a physical letter to the company as soon as I hear back from the advisor I'm consulting with. 
Sincerely,
[redacted]

With respect to the complaint from the customer we understand your concerns and comments. We are willing to arrange a solution agreeable to both parties.  Pursuant to the lease document the customer is responsible for plumbing clogs related to their use. Regarding the renewal of the lease...

pending amounts due. This can be determined when speaking about arrangements on the charges owed.  We look forward to speaking with the customer quickly so a swift resolution can be reached. We ask the customer reach out to a member of management to facilitate the solution.

Complaint: [redacted]
I am rejecting this response because:
I was charged an additional $500 on my first month of my first year's rent. I was told by multiple people at investment realty that this money will be apply to cleaning/repairing. Additionally, I would like to see actual detailed invoice tendered by cleaning company/stores for cleaning and repairing the property. I am willing to work with Investment Realty as well, If they can provide a reasonable and accurate invoice of how much is actually paid for repairing/cleaning for things outside of normal war and tear. 
Sincerely,
[redacted]

In response to the customer’s concerns regarding their home.  We have made multiple attempts to contact them this week without any response.  Today after visiting their home twice without locating them we have posted a letter on the customer’s door indicating that we are willing to cancel...

their lease and refund all monies paid if they agree to move out. We feel the customer vacating the home is the best option due to the issues that have arose. We look forward to hearing from the customer quickly so we can satisfy their concerns.

We spoke with the customer today via phone and seemed to at this time resolved any issues they had.  I assisted him with setting automatic payments, and informed him that his account is no longer in collections.  I also provided a direct phone number to allow him to call if he experiences any further issues. I apologized for the confusion and hope to maintain open communication going forward to prevent errors.

Initial Business Response /* (1000, 5, 2015/07/30) */
In response to the customer's statement. Upon knowing the AC went down a new compressor had to be ordered, our office received owner approval very quickly. The part was ordered and was coming from out of state. During the time of which the AC...

quit working we offered the customer to install a window AC unit to help until the new part and complete system was operational again. He declined.
During this time he had communicated with Tyler at our office not less than three times, and was made aware of the situation. As soon as the part arrives it will be installed as quickly as possible. We understand that it is hot outside and will work to repair the system as quickly as possible. We hope the customer understands that some things are out of our control.

In response to the customer's settlement offer.  In reviewing the move out condition the damage to the property is clear and not due to normal wear and tear.  There were several items left in in the home that needed thrown away, and soiling/filth is not due to normal wear and tear....

 Under the lease they signed indicated that no security deposit was collected, therefor, no damage charges were applied to rent paid.  Furthermore, the customer was required to return the property as it was delivered upon move in.  The attachments show the move out conditions far worse than received upon move in.  We are willing to work with the customer on the amount due, but cannot except the offer made.  We look forward to reaching a resolution as quickly as possible.

Complaint: [redacted]
I am rejecting this response because:I was told over the phone that I would not need to send a check. Damages to the property were in result to maintenance issues being ignored and the rent charge is 2 months after we had vacated the property. I accepted the charges to haul trash from theach house and even arranged to do so. Lack of effort by the company to resolve these issues resulted in me owing a balance after having moved from the property and continued lack of effort and communication has resulted in me being "delinquent" in payments. I contacted the company on 10/14/2016 to discuss this but was told that nobody was available to discuss and I would need to try to reach somebody at a later date. This company needs to get its story straight and call me. 
Sincerely,
[redacted]