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Investment Realty

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Investment Realty Reviews (6)

In response to this customer's concern When dealing with applications and information all applicants are asked a series of questions During review of this application it was discovered that information had been provided When we asked the customer about this he simply did not respond to our question or dispute this information Due to the serious nature of the discovered information the application was denied Application fees are non-refundableIf the customer is able to provide information proving otherwise we would be happy to re-look at the application, however, we verified his full name, date of birth, and county prior to making the decision on this application

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ On July 2nd when the customer came in to pay rent after the transaction took place they returned to our office and indicated that we charged them incorrectlySince the customer paid with a prepaid debit card we were unable to cancel the transactionWe informed the consumer that since it could not be cancelled we would refund their money as soon as it was transferred to our bank from the credit card processorAt no point did our firm refuse to refund, but attempted to explain how the process for refundPer the customers complaint they called at 9:30AM July 6th and demanded their moneyAt that time we checked to see if it had been depositedIt was not transferred by that timeEarly that same afternoon we checked the processor report and their funds had been transferred successfullyWe immediately notified the customer and returned the requested amount within hours

Complaint: [redacted] I am rejecting this response because: I still feel very strongly that these damages are wear and tear, I did not know of any regulation on your light chains for the closet(strange notes and charges left in official copy of the receipts that I think are inaccurate even though I didn't change them since I moved in)I'll be contacting outside sources for legal advice, Also I'd like every photo you have of the place, the three photos attached would be unfair representation of the condition of the apartment, it would sort of being like me saying I don't owe anything because look how pretty I left the place in this one pictureI will be submitting a physical letter to the company as soon as I hear back from the advisor I'm consulting with Sincerely, [redacted]

With respect to the complaint from the customer we understand your concerns and commentsWe are willing to arrange a solution agreeable to both parties Pursuant to the lease document the customer is responsible for plumbing clogs related to their useRegarding the renewal of the lease pending amounts dueThis can be determined when speaking about arrangements on the charges owed We look forward to speaking with the customer quickly so a swift resolution can be reachedWe ask the customer reach out to a member of management to facilitate the solution

In response to the customer's settlement offer In reviewing the move out condition the damage to the property is clear and not due to wear and tear There were several items left in in the home that needed thrown away, and soiling/filth is not due to wear and tear Under the lease they signed indicated that no security deposit was collected, therefor, no damage charges were applied to rent paid Furthermore, the customer was required to return the property as it was delivered upon move in The attachments show the move out conditions far worse than received upon move in We are willing to work with the customer on the amount due, but cannot except the offer made We look forward to reaching a resolution as quickly as possible

We spoke with the customer today via phone and seemed to at this time resolved any issues they had I assisted him with setting automatic payments, and informed him that his account is no longer in collections I also provided a direct phone number to allow him to call if he experiences any further issuesI apologized for the confusion and hope to maintain open communication going forward to prevent errors

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Address: 1703 N Bishop Ave, Rolla, Missouri, United States, 65401-2251

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