I am rejecting this response because: The changing of the carpet, two blinds and drip pans does not add up to $as statedI also insist on the fact that even though I had a cat, he would never pee anywhere in the house other than his litter-boxThe tenant that lived in the apartment before me was there during the free period and evacuated the premises without even letting the management know about it, not to mention without paying.There is a fee for a door indent, which was there when I moved in and that alone is shown to be fixed at $and that is just a simple example of the charges that aren't my responsibilityAnd that requires at least that sum should be refunded if not moreI had emailed the management with the picture of that very dent and I did not receive any response other than the bill they are sending me for itThat is not acceptable.Changing two of the patio blinds (two long strips basically) costed them $and yet they are claiming that cleaning them would cost them $30/hr and two blinds could easily be cleaned with a lint roller and it wouldn't even take an hour.I do not believe that IMM is being honest with me regarding the expenses and trying to throw at me way more than what was actually needed/done.Like I mentioned earlier, I will need the receipts for each and every expense they mentionedI cannot be held responsible for fixing something that I did not destroy, like the door or the carpet for that matter
The tenant in this case has taken us to court and the judge overseeing the case dismissed all of her claims IMM does not make it a practice to charge or overcharge any tenant We have a very high rate of former tenants doing business with us multiple times due to being treated fairly and being provided a high level of customer service
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Investors Management and Marketing did the move-out of [redacted] in a timely matterInvestors Management and Marketing was not given a forwarding address for Mr [redacted] so IMM sent all of Mr***'s deposit information to his old address where the post office forwarded it to his new addressIMM has documentation of this because the postmaster sent us the envelope with Mr***'s new address that it was forwarded toIMM will send the documentation if requested Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I submitted with my move out notice my change of addressI would like IMM to submit the post office notification they said they would provideIt will clearly show that if it was sent it was sent well after the required ND statute requirementsI am sure they did the inspection in a timely manner, but notification of deficiencies was not done within the required days required by ND law Final Business Response / [redacted] (4000, 9, 2015/07/28) */ IMM will mail Mr [redacted] the documentation he has asked for; we will attach copies for the Revdex.comAlso attached is the form showing [redacted] mailed Mr***'s information to the same address which was then forwarded on to his new address
[redacted] brought in her written notice on 7/25/2017, she attached, to our IMM office in MandanWe got the termination paperwork ready and gave it to her, she said that she was taking it home to get the forwarding address for the depositShe didn’t get it back to us right away, so our resident manager caught her in the hallway and told her that we have not received her termination paperwork back yet [redacted] said that she will get it to us right awayShe came down to the office and gave it to Shannon on 8/4/Shannon told her that we might have a transfer within that is interested in her unitShannon asked her if IMM could show her ( [redacted] ) unit because he wanted to see the unit [redacted] said said she would have to look into it because she didn’t know what days she was working, Shannon said ok, sounds good just let us knowShannon called the perspective tenant back on 8/14/and 8/15/and left two messages to let us know if he was still interested in the unit and if so we would need the deposit; Shannon never heard backThe perspective tenant called us back on 8/17/to let us know he is unable to take the unit as he got a job transfer out of stateMelanie called [redacted] and left a message to call the office as [redacted] didn’t answer on 8/17/Melanie later that day ran into her ( [redacted] ) in the hallway and Melanie told [redacted] that the person that was interested in her unit decided that they weren’t going to take it [redacted] said now what, Melanie said that she will be rent responsible til we re-rent her unit or til the end of her lease agreementRespectfully,Danny [redacted]
I am rejecting this response because: I agreed to replacing the carpet and forfeiting the deposit This is not the problem this company is charging me for hours of maintenance for to replace screens and blind, paint and turnover for the next tenantOn top of that this company is charging me hours of cleaning which was contracted to a former property manager/ the one who written my leaseI have written statements from other tenants in the past years that moved away and now owe IMM as well for micellaneous wear and tear that should be responsible by the companyI followed the move out checklist thoroughly and don't not agree with the hours of mainteninance and cleaning it took that was charged to me! Not including the hours and days spent cleaning and making sure I did follow the move out checklistIn addition to " good tenant relations" I also had late charges that could not be explained if for past month rent when I'm sure I would have been evicted if I had any late fees over a certain amount of timeIn response to the business IMM your response is not the main focus
I am rejecting this response because: The changing of the carpet, two blinds and drip pans does not add up to $as statedI also insist on the fact that even though I had a cat, he would never pee anywhere in the house other than his litter-boxThe tenant that lived in the apartment before me was there during the free period and evacuated the premises without even letting the management know about it, not to mention without paying.There is a fee for a door indent, which was there when I moved in and that alone is shown to be fixed at $and that is just a simple example of the charges that aren't my responsibilityAnd that requires at least that sum should be refunded if not moreI had emailed the management with the picture of that very dent and I did not receive any response other than the bill they are sending me for itThat is not acceptable.Changing two of the patio blinds (two long strips basically) costed them $and yet they are claiming that cleaning them would cost them $30/hr and two blinds could easily be cleaned with a lint roller and it wouldn't even take an hour.I do not believe that IMM is being honest with me regarding the expenses and trying to throw at me way more than what was actually needed/done.Like I mentioned earlier, I will need the receipts for each and every expense they mentionedI cannot be held responsible for fixing something that I did not destroy, like the door or the carpet for that matter
The tenant in this case has taken us to court and the judge overseeing the case dismissed all of her claims IMM does not make it a practice to charge or overcharge any tenant We have a very high rate of former tenants doing business with us multiple times due to being treated fairly and being provided a high level of customer service
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Investors Management and Marketing did the move-out of [redacted] in a timely matterInvestors Management and Marketing was not given a forwarding address for Mr [redacted] so IMM sent all of Mr***'s deposit information to his old address where the post office forwarded it to his new addressIMM has documentation of this because the postmaster sent us the envelope with Mr***'s new address that it was forwarded toIMM will send the documentation if requested Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I submitted with my move out notice my change of addressI would like IMM to submit the post office notification they said they would provideIt will clearly show that if it was sent it was sent well after the required ND statute requirementsI am sure they did the inspection in a timely manner, but notification of deficiencies was not done within the required days required by ND law Final Business Response / [redacted] (4000, 9, 2015/07/28) */ IMM will mail Mr [redacted] the documentation he has asked for; we will attach copies for the Revdex.comAlso attached is the form showing [redacted] mailed Mr***'s information to the same address which was then forwarded on to his new address
[redacted] brought in her written notice on 7/25/2017, she attached, to our IMM office in MandanWe got the termination paperwork ready and gave it to her, she said that she was taking it home to get the forwarding address for the depositShe didn’t get it back to us right away, so our resident manager caught her in the hallway and told her that we have not received her termination paperwork back yet [redacted] said that she will get it to us right awayShe came down to the office and gave it to Shannon on 8/4/Shannon told her that we might have a transfer within that is interested in her unitShannon asked her if IMM could show her ( [redacted] ) unit because he wanted to see the unit [redacted] said said she would have to look into it because she didn’t know what days she was working, Shannon said ok, sounds good just let us knowShannon called the perspective tenant back on 8/14/and 8/15/and left two messages to let us know if he was still interested in the unit and if so we would need the deposit; Shannon never heard backThe perspective tenant called us back on 8/17/to let us know he is unable to take the unit as he got a job transfer out of stateMelanie called [redacted] and left a message to call the office as [redacted] didn’t answer on 8/17/Melanie later that day ran into her ( [redacted] ) in the hallway and Melanie told [redacted] that the person that was interested in her unit decided that they weren’t going to take it [redacted] said now what, Melanie said that she will be rent responsible til we re-rent her unit or til the end of her lease agreementRespectfully,Danny [redacted]
I am rejecting this response because: I agreed to replacing the carpet and forfeiting the deposit This is not the problem this company is charging me for hours of maintenance for to replace screens and blind, paint and turnover for the next tenantOn top of that this company is charging me hours of cleaning which was contracted to a former property manager/ the one who written my leaseI have written statements from other tenants in the past years that moved away and now owe IMM as well for micellaneous wear and tear that should be responsible by the companyI followed the move out checklist thoroughly and don't not agree with the hours of mainteninance and cleaning it took that was charged to me! Not including the hours and days spent cleaning and making sure I did follow the move out checklistIn addition to " good tenant relations" I also had late charges that could not be explained if for past month rent when I'm sure I would have been evicted if I had any late fees over a certain amount of timeIn response to the business IMM your response is not the main focus