Investors Management Service

Company's response below:From: [redacted] < [redacted] >Date: Tue, Jul 26, 2016 at 12:44 PMSubject: Case ID - [redacted] ( [redacted] )To: " [redacted] , Unfortunately what [redacted] is going to have to understand is that business’ have what is called a “social responsibility” when it comes to conducting their everyday operations. Our responsibility to our society is to continue operating at the same level we have been with the change of ownership. We also are working on inefficiencies and ways to maintain our positive reputation. Business owners do not have control over changes in society and should work diligently to adjust to their needs. We are doing just that in regards to accreditation. Please let me know if I can be of any further assistance. Thank you.Sincerely, [redacted] First Coast Academy

Company's response below with an attachment.From: *** ***>Date: Thu, Jul 14, at 9:AMSubject: Case ID - *** ***)To: "*** ***>***,Thank you for allowing us the opportunity to meet on common ground***'s 1st
lesson started 5/21/and final lesson was 5/19/Within that duration of time First Coast Academy was accreditedA little background on the school is it became in existence December of and for accreditation there is a year observation periodThe school was accredited and has recently changed ownership within the last daysAccreditation does not shift hands between owners, new ownership has to seek their own accreditationI have provided a letter from the accreditation body in which First Coast Academy was accredited byThe letter is congratulating the school on consecutive years of being accreditedIt was dated 5/23/which is years after ***'s date of graduation so a year prior when *** enrolled would be the 5th yearThe student compensated us for a service in which was providedPlease let me know if I can be of any further assistanceThank you.Sincerely,*** ***First Coast Academy

Thank you for your response and because of the hurricane in *** we had a delay in communication with this student but as soon as power was restored and our systems were back up and running we did touch base and she is aware of where we standPlease confirm with studentThank you

Company's response below:From: [redacted] <[redacted]>Date: Tue, Jul 26, 2016 at 12:44 PMSubject: Case ID - [redacted])To: "[redacted], Unfortunately what [redacted] is going to have to understand is that business’ have what is called a “social responsibility” when it comes to conducting their everyday operations. Our responsibility to our society is to continue operating at the same level we have been with the change of ownership. We also are working on inefficiencies and ways to maintain our positive reputation. Business owners do not have control over changes in society and should work diligently to adjust to their needs. We are doing just that in regards to accreditation. Please let me know if I can be of any further assistance. Thank you.Sincerely,[redacted]First Coast Academy

Complaint: [redacted]
I am rejecting this response because: Thank you for your reply to my complaint. I understand the change in ownership as well as the status of accreditation. However, much like the circumstances surrounding [redacted] and the school closing and losing it's accreditation, for the students who were enrolled or who did graduate, their degrees or non-completed degrees, hold a bad reputation in the eyes of employers and other colleges due to press or what follows from the reputation of the school. [redacted] was once accredited as well, but it is no longer in existence, but the after affect doesn't change for the students who hold degrees from that particular school. I did complete my high school diploma with FCA because it would allow me to have a high school diploma, apply to work and to attend college. However, when colleges request my high school transcript from me and tell me that it's no good or ask me to provide a GED, it deals a big blow and I find it to be insulting and it's very embarrassing for me. The service I signed up for was to complete my high school courses, receive a high school diploma and would be able to have it in my possession as proof of completion that holds value. High schools that are traditional may close over the years and are no more, but those students who attended and graduated are still able to provide their diploma and it's accepted. I've read reviews from parents who refer to FCA as a "Diploma Mill", which are organizations that create diplomas for a set price under the guise of being an authentic one. One parent also states once her [redacted] completed FCA and received her diploma that they applied to many colleges and found FCA was added to a list of  "DO NOT ACCEPT SCHOOLS". I as well was told the school curriculum and the quality of the program was unacceptable for admission. I've come across numerous reports from former students and parents of students who were very disappointed, angry and even threatening to sue the school for fraud and running a scam. The school is not considered respected or licensed as the website states. I desire to be compensated for the amount of money I invested in what I believed was my education. I do not wish to resort to legal matters, but if some portion of compensation is not settled, I will follow through with my lawsuit.
Regards,
[redacted]