We have absolutely no way of knowing what has been done to this car if we didn't repair it or car fax doesn't show itWe thought the car looked fantastic and I assume the customer did to or he would not have purchased itThe car was safe and I really don't know what else to do.Respectfully, [redacted] ***
We will send Mr [redacted] $which is the price of a windshieldThat's more than fair in this case.Please let me know if that is acceptableThat is my final offerRespectfully, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] WHEN I GO IN AND REQUEST MY SERVICE TO BE PERFORMED THAN THAT MEANS I AM ASKING FOR EVERYTHING TO BE PERFORMED ACCORDING TO THE HANDBOOK!!!! LYNCHBURG NISSAN TOLD ME RECENTLY THAT THEY HAD TO FIRE THE CUSTOMER SERVICE MANAGER THAT WORKS IN THE SERVICE DEPARTMENT BECAUSE HE WAS NOT DOING HIS JOB! WHAT AM I SUPPOSED TO DO? AM I SUPPOSED TO GO TO THE SHOP IN THE BACK AND WATCH THE WORK THEY DO? I THINK NOT! THE CUSTOMER IS NOT ALLOWED IN THE BACKWHEN I AS A CUSTOMER GO IN FOR A SERVICE INTERVAL ACCORDING TO THE HANDBOOK I EXPECT THE DEALERSHIP TO DO THEIR JOB!!! WHY SHOULD I PAY HALF FOR NEW TIRES WHEN YOU DID NOT ROTATE THE TIRES ACCORDING TO THE HANDBOOK!!! MY OLD MECHANIC THAT I HAD TOLD ME THAT IF YOU HAD ROTATED THE TIRES WHEN YOU WERE SUPPOSED TO THAN MY TREAD WOULD BE EVEN LIKE IT WAS SUPPOSED TO BEIF YOU HAD DONE YOUR JOB RIGHT THE FIRST TIME I WOULD NOT BE SUBMITTING COMPLAINTS!!! NO I AM NOT WILLING TO PAY HALF WHEN YOU ARE THE ONES THAT DID NOT DO YOUR JOB!!!
We have absolutely no way of knowing what has been done to this car if we didn't repair it or car fax doesn't show itWe thought the car looked fantastic and I assume the customer did to or he would not have purchased itThe car was safe and I really don't know what else to do.Respectfully, [redacted] ***
We will send Mr [redacted] $which is the price of a windshieldThat's more than fair in this case.Please let me know if that is acceptableThat is my final offerRespectfully, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] WHEN I GO IN AND REQUEST MY SERVICE TO BE PERFORMED THAN THAT MEANS I AM ASKING FOR EVERYTHING TO BE PERFORMED ACCORDING TO THE HANDBOOK!!!! LYNCHBURG NISSAN TOLD ME RECENTLY THAT THEY HAD TO FIRE THE CUSTOMER SERVICE MANAGER THAT WORKS IN THE SERVICE DEPARTMENT BECAUSE HE WAS NOT DOING HIS JOB! WHAT AM I SUPPOSED TO DO? AM I SUPPOSED TO GO TO THE SHOP IN THE BACK AND WATCH THE WORK THEY DO? I THINK NOT! THE CUSTOMER IS NOT ALLOWED IN THE BACKWHEN I AS A CUSTOMER GO IN FOR A SERVICE INTERVAL ACCORDING TO THE HANDBOOK I EXPECT THE DEALERSHIP TO DO THEIR JOB!!! WHY SHOULD I PAY HALF FOR NEW TIRES WHEN YOU DID NOT ROTATE THE TIRES ACCORDING TO THE HANDBOOK!!! MY OLD MECHANIC THAT I HAD TOLD ME THAT IF YOU HAD ROTATED THE TIRES WHEN YOU WERE SUPPOSED TO THAN MY TREAD WOULD BE EVEN LIKE IT WAS SUPPOSED TO BEIF YOU HAD DONE YOUR JOB RIGHT THE FIRST TIME I WOULD NOT BE SUBMITTING COMPLAINTS!!! NO I AM NOT WILLING TO PAY HALF WHEN YOU ARE THE ONES THAT DID NOT DO YOUR JOB!!!