Invisible Fence of Canton Inc

This customer is unhappy because she did not follow the training instructions given to her at the time of installationTwo days following the training, she called the office and explained that "she walked the dog near the flags arid didn't understand why he got zapped." Per the signed contract, ***
*** agreed to Train her pet or pay to have her pet trained to the system as described in th* *** *** *** *** for the 10-iS minutes per day for at LEAST days SHE DID NOT FOLLOW THE GUIDELINESThe following week, a member of the Invisible Fence Service Tech Team went out to Check on *** ***He explained the "field" to her and told her to work with the dog over the weekend in the back yard and asked her to call on Monday to let us know how things are goingThis was July 25, We did not hear from *** *** until December 22, at which point she stopped by the office to ask for a refundShe refused to have anyone come out to work with her and the dogThe contract states that there is a one year money back guarantee IF A CUSTOMER'S ANIMAL IS NOT SATISFACTORILY CONTAINED"NOT SATISFACTORILY CONTAINED" MEANS THAT THE CUSTOMER HAS FOLLOWED THE RECOMMENDED TRAINING PROCEDURES, PROTOCOLS, CONDITIONS AND SCHEDULE AS OUTLINED IN TRAINING MATERIALS PROVIDED BY THE COMPANYShe, by her own admission, did not follow this agreementWe deal with thousands of happy, satisfied customers throughout the areaWe are a leader in our industry and will continue to deal in the highest integrityAll customers do receive all products and servicesWe will also defend our contract and company as needed legally to the fullestOur contract is legal and binding and states that it is NOT refundable and can only be voided by written notice within the first daysAs stated in her complaint, the owner *** *** passed away unexpectedly on April His wife and family along with The Invisible Fence of Canton Family are devastated by this sudden loss and are working to keep Invisible Fence of Canton moving forward in his absence*** *** complaint will be addressed and as stated in the contract, the company will refund the purchase price of the equipment excluding the installation and training costs provided that she returns all equipment at her expense to the company in good condition*** *** President, Invisible Fence of Canton