Invisible fence

I went over this complaint with the people involvedNot one person heard anything from Mr [redacted] until this complaint showed up.After speaking with all parties and looking at our service ticket before offering for sale to the public, we really don't know what to apologize forI know we didn't (and don't) try to hide things from customersDo we "touch up" cosmetic damage...of course, every dealer doesBut that isn't "hiding" anything ...it's improving the vehicleSo respectfully, I don't know what to apologize forEveryone said this gentleman was very polite and friendly and the transaction went through without incident.Respectfully, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response was not in a timely fashion, I was not contacted from the business is any shape form or fashion, except for the salesman to say that he didn't know and sorry he couldn't talk long cause he was off No resolution was offeredI do have evidence of the damages not disclosed, you can have an order ticket saying this and that, the car was bought in from another location, but I do have documentation proving what I was sold did indeed have front end damage before I acquired the vehicle, bought 5/admitting to "touch up" has proven fact, I do have receipts and photos of when I replaced the windshield on 5/the morning of and I was informed of frontal damage that can impose safety risks to the impact bar and other components of the vehicle, and can provide such info for the Revdex.com siteI repaired and was notified of damage less than hours of acquiring the vehicleSo if the Revdex.com needs documentation, I will be more than happy to provideThanks [redacted] for your response, and rather long time to respond, but the way this was handled was less than satisfactoryThanks for your time Regards, [redacted]

Good morning !I have read this claim and our response is this:The customer bought the truck knowing it had rustAs we agreed, we had the rust spot repaired on 6/21/at *** auto Body. The rust came back shortly afterwards and the customer said his father used to work in the auto repair
business and said if we would use a certain technique, the rust would not come back. At that point, we sent the truck back to *** Auto Body on 7/31/and shared the technique with them suggested by the customerThey used the technique and the spot came back again...and it will again and the customer knows enough about body repair to know thisWe spent $to repair one spot. We cannot spend anymoreIf the customer would like to trade out of the vehicle, we can try to assist. I have attached the body shop repair tickets.Thank You !!

I'll accept the offer and response on merit of how long we've disputed this complaint and the respect I have for ***'s time and his business operationsRespect goes along way, I wish him and the company he runs the best.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will be happy to provide any documentation to the Revdex.com prove otherwise than what *** has stated, windshield replacement less than hrs of purchasing the vehicle, couldn't see the crack due to the rain as previous stated as well as the front bumper being touched up and license plate holder being busted, I haven't been contacted by *** or anyone since the last reply, or since purchase of the vehicle to be honest, I can state that for a fact, we are two months into this complaint, *** has admitted to covering up and touching up, in the previous replyNot to mention a recall that I'm now addressing that wasn't done while in possession of the dealership, so respectfully I'll have to decline, if Revdex.com wants documentationI'll be happy to provide it Instead of waiting a month long to reply, going against the accusations, all it takes is a phone call. thanks ***
Regards,
*** ***

Great service- couldn't be better!

During the inspection of the Nissan Versa we determined that the tires have an adequate remainder of tire thread to not make for any cause to replace any tires at this timeCustomer was given a tire gauge report everytime service was completedFor customer satisfaction, we are willing to make
sure that customers tires are rotated for free during the remainder of the tires life and at the time of a tire replacement we will offer assistance towards the purchase of tiresWe strive very hard to give our customers the best service possible and make them aware of their service needs. *** ***Fixed Operations DirectorMabry Auto Group

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

In response to: We are more than willing to help this customer with the situationWe do not deny that the tires need to be rotated at a mileage interval that is requested by the owners manualWe only rotate the tires at the request of the customerIf no request is made by the customer to rotate the tires, we check air pressures and document tire tread depth on invoiceThe tires have an adequate remainder of tire tread to not make for any cause to replace any tires at this timeAt the time that the customer wants to purchase tires, we will be willing to split the cost of the tires for Customer Satisfaction

We will be happy to give this customer fair market value based on the clean car fax if he wants to trade.Chris

We will send Mr [redacted] $245 which is the price of a windshield. That's more than fair in this case.Please let me know if that is acceptable. That is my final offer. Respectfully,[redacted]

We have absolutely no way of knowing what has been done to this car if we didn't repair it or car fax doesn't show it. We thought the car looked fantastic and I assume the customer did to or he would not have purchased it. The car was safe and I really don't know what else to do.Respectfully,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]First of all, Lynchburg Nissan has not acknowledged the fact of wrong doing by not rotating the tires at each oil change like I requested at the time of the service intervals. The owner's manual says to rotate the tires at 5000 mile intervals, not to mention the fact that NISSAN CUSTOMER SERVICE WHERE YOU SUBMIT COMPLAINTS TO EVEN TOLD ME THAT  TIRES SHOULD HAVE BEEN ROTATED PROPERLY AS WELL! Providing assistance to helping with new tires is a very broad statement. What kind of assistance are you suggesting? Are you going to replace the TWO tires free of charge at the time I need the new tires since you failed to rotate my tires as per the book and my requesting for you to rotate the tires each time I came in. You do realize that failure to rotate my tires led to uneven wear of my tires or do you not?

I went over this complaint with the people involved. Not one person heard anything from Mr [redacted] until this complaint showed up.After speaking with all parties and looking at our service ticket before offering for sale to the public, we really don't know what to apologize for. I know we didn't...

(and don't) try to hide things from customers. Do we "touch up" cosmetic damage...of course, every dealer does. But that isn't "hiding" anything ...it's improving the vehicle. So respectfully, I don't know what to apologize for. Everyone said this gentleman was very polite and friendly and the transaction went through without incident.Respectfully,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
WHEN I GO IN AND REQUEST MY SERVICE TO BE PERFORMED THAN THAT MEANS I AM ASKING FOR EVERYTHING TO BE PERFORMED ACCORDING TO THE HANDBOOK!!!!  LYNCHBURG NISSAN TOLD ME RECENTLY THAT THEY HAD TO FIRE THE CUSTOMER SERVICE MANAGER THAT WORKS IN THE SERVICE DEPARTMENT BECAUSE HE WAS NOT DOING HIS JOB! WHAT AM I SUPPOSED TO DO? AM I SUPPOSED TO GO TO THE SHOP IN THE BACK AND WATCH THE WORK THEY DO? I THINK NOT! THE CUSTOMER IS NOT ALLOWED IN THE BACK. WHEN I AS A CUSTOMER GO IN FOR A SERVICE INTERVAL ACCORDING TO THE HANDBOOK I EXPECT THE DEALERSHIP TO DO THEIR JOB!!! WHY SHOULD I PAY HALF FOR NEW TIRES WHEN YOU DID NOT ROTATE THE TIRES ACCORDING TO THE HANDBOOK!!! MY OLD MECHANIC THAT I HAD TOLD ME THAT IF YOU HAD ROTATED THE TIRES WHEN YOU WERE SUPPOSED TO THAN MY TREAD WOULD BE EVEN LIKE IT WAS SUPPOSED TO BE. IF YOU HAD DONE YOUR JOB RIGHT THE FIRST TIME I WOULD NOT BE SUBMITTING COMPLAINTS!!! NO I  AM NOT WILLING TO PAY HALF WHEN YOU  ARE THE ONES THAT DID NOT DO YOUR JOB!!!

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response was not in a timely fashion, I was not contacted from the business is any shape form or fashion, except for the salesman to say that he didn't know and sorry he couldn't talk long cause he  was off.  No resolution was offered. I do have evidence of the damages not disclosed, you can have an order ticket saying this and that, the car was bought in from another location, but I do have documentation proving what I was sold did indeed have front end damage before I acquired the vehicle, bought 5/11 admitting to "touch up" has proven fact, I do have receipts and photos of when I replaced the windshield on 5/12 the morning of and I was informed of frontal damage that can impose safety risks to the impact bar and other components of the vehicle, and can provide such info for the Revdex.com site. I repaired and was notified of damage less than 24 hours of acquiring the vehicle. So if the Revdex.com needs documentation, I will be more than happy to provide. Thanks [redacted] for your response, and rather long time to respond, but the way this was handled was less than satisfactory. Thanks for your time
Regards,
[redacted]

I have contacted the customer and found that he had fixed the problem.  It turns out that they had broken the wire under a bush line that we would have left above ground in mulch so that it was clearly visible to all.  He also was not aware that using foreign batteries were detrimental to...

the life of the dog's collar and that our corporate office would void the warranty if damages were to occur from said batteries.  He has purchased Invisible Fence brand batteries for the collars that will insure a Lifetime Guarantee.  This matter is fully resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]