The customer is not being accurate with his fact reporting:)On January - customer downloaded the core software: [redacted] _Customers_ [redacted] The customer then tried to download third party modifications (not tied to the license) - however, that system was temporarily offline for maintenanceThe warning of a "fine" in the future was related to the customer submitting an emergency support request because he could not download applications from third parties unrelated to IPSPer the customer's own correspondence, he immediately opened a [redacted] dispute claim and said he would close it once the system undergoing maintenance was back online: [redacted] _Support_Requests__Why_no_access_ [redacted] Because we sell electronic service and not tangible goods, there is no guarantee that we would "win" a [redacted] chargeback and occasionally, we don'tThe funds to cover the disputed transaction are immediately debited from the company - so in essence, we have not been paid for the transactionOur policy, as noted at [redacted] indicate that a chargeback will result in account terminationFrom our perspective, the customer electronically downloaded what he paid for - OUR software - then proceeded to file a chargeback against the transaction with us on the premise that he couldn't immediately download from third parties, unrelated to his transaction with usWe would not be interested in reversing this transaction at this time as the customer was able to download the software as evident from the first attached screenshot which includes the customer's IP addressHe was also able to contact technical support and those two items are the only two obligations bound to the license agreement / purchaseThe third party marketplace downloads are provided as a convenience service independent of the IPS software licenseThe customer was not within right to perform a chargeback and this complaint is without meritRegards, [redacted] Chief Executive OfficerInvision Power Services, Inc
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any moneys back and they have banned me from their site [redacted] does not do chargebacks as as this was not a credit card purchase, [redacted] is waiting for response from IPSin regards to the funds but IPS has still not refunded the money they owe meThe license money is for months license of which only days have been used on it, not a single download of their software.They have cancelled my license without giving the funds back to paypalIf they pay [redacted] my moneythe [redacted] dispute will end, but they have not
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company claims that Invision Power Board will no longer exist but their own site shows otherwise: [redacted] "The new Suite approach will see IP.Board become an application under the Suite" While the license structure is changing a new Invision Power Board will exist and my existing license entitled me to all future versions of Invision Power BoardIt shouldn't matter when I purchased my license because there was no limit on the term of the license You can also see how difficult the company is to work with since they are rescinding the offer to me that they offered to all the people that have my license just because I have a disagreement with their policy and opened a complaint with the Revdex.com I stand by my previous statement: This issue will only be resolved with me if they offer the updated application as promised or terminate the license from their end and issue a full refund (this is part of the license) Regards, [redacted]
The customer is not being accurate with his fact reporting:)On January - customer downloaded the core software: [redacted] _Customers_ [redacted] The customer then tried to download third party modifications (not tied to the license) - however, that system was temporarily offline for maintenanceThe warning of a "fine" in the future was related to the customer submitting an emergency support request because he could not download applications from third parties unrelated to IPSPer the customer's own correspondence, he immediately opened a [redacted] dispute claim and said he would close it once the system undergoing maintenance was back online: [redacted] _Support_Requests__Why_no_access_ [redacted] Because we sell electronic service and not tangible goods, there is no guarantee that we would "win" a [redacted] chargeback and occasionally, we don'tThe funds to cover the disputed transaction are immediately debited from the company - so in essence, we have not been paid for the transactionOur policy, as noted at [redacted] indicate that a chargeback will result in account terminationFrom our perspective, the customer electronically downloaded what he paid for - OUR software - then proceeded to file a chargeback against the transaction with us on the premise that he couldn't immediately download from third parties, unrelated to his transaction with usWe would not be interested in reversing this transaction at this time as the customer was able to download the software as evident from the first attached screenshot which includes the customer's IP addressHe was also able to contact technical support and those two items are the only two obligations bound to the license agreement / purchaseThe third party marketplace downloads are provided as a convenience service independent of the IPS software licenseThe customer was not within right to perform a chargeback and this complaint is without meritRegards, [redacted] Chief Executive OfficerInvision Power Services, Inc
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any moneys back and they have banned me from their site [redacted] does not do chargebacks as as this was not a credit card purchase, [redacted] is waiting for response from IPSin regards to the funds but IPS has still not refunded the money they owe meThe license money is for months license of which only days have been used on it, not a single download of their software.They have cancelled my license without giving the funds back to paypalIf they pay [redacted] my moneythe [redacted] dispute will end, but they have not
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company claims that Invision Power Board will no longer exist but their own site shows otherwise: [redacted] "The new Suite approach will see IP.Board become an application under the Suite" While the license structure is changing a new Invision Power Board will exist and my existing license entitled me to all future versions of Invision Power BoardIt shouldn't matter when I purchased my license because there was no limit on the term of the license You can also see how difficult the company is to work with since they are rescinding the offer to me that they offered to all the people that have my license just because I have a disagreement with their policy and opened a complaint with the Revdex.com I stand by my previous statement: This issue will only be resolved with me if they offer the updated application as promised or terminate the license from their end and issue a full refund (this is part of the license) Regards, [redacted]