InVision

Thank you for your inquiry.   As a result, we conducted a thorough review of our patients account relative to this complaint.  We determined that, in error, we were not sent complete demographic information from the facility.  Because of this, we have instructed our collection...

agency, [redacted] [redacted], to delete any negative reporting from his credit report (for all three credit bureaus).  In addition, on 12/15/17, we personally spoke with our patient and explained the situation, reviewed our course of action and apologized for any inconvenience this may have caused.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your inquiry.  As a result, we have thoroughly reviewed our patients account.  Due to the miscommunication regarding the amount she would be responsible to pay, we have written off the balance of $115.61.  We apologize for the miscommunication. ...

Also, her account has not been turned over to our outside collection agency, therefore, her credit has not been negatively affected. Please let me know if I can be of further assistance. Thank you.

I apologize for the late reply.  I tried to provide an update to Mr. [redacted] yesterday, via the Revdex.com complaint system, however, I was not able to successfully connect via the Revdex.com website.  I tried this morning and I was able to successfully connect. Outlined below is an update regarding the action I have taken since Mr. [redacted] rejected our response:·         On 4/19/16, I phoned Mr. [redacted] to see if he would be open to personally connecting with the owner of our outside collection agency to aide in resolving the matter.  Mr. [redacted] advised that he was not open to this suggestion as he feels we (Invision/Medical Imaging of Colorado) should resolve.  I advised I would gladly work on this matter further.  I provided Mr. [redacted] with my direct phone number in the event he wants to contact me directly. ·         On 4/19/16, I worked with the owner of our outside collection agency regarding Mr. [redacted]s desired settlement requests:1.        Correction to credit report  - I have again received confirmation that the deletion request was electronically submitted to the credit bureaus on 2/23/16.  However, I have also been informed that, if Mr. [redacted] also filed a dispute with the credit bureaus before or after our outside collection agency filed their deletion, then this may have caused a problem.  If this is the case, then Mr. [redacted] will need to file another  dispute with the credit bureaus and specifically claim that this account was not his.  In turn, the new dispute will be forwarded to our outside collection agency for confirmation that the dispute is correct and to please delete.  Also, I have been informed that company’s such as f[redacted] or [redacted] have been found, at times, to not always have the most current information.  Mr. [redacted] needs to be certain that he is reviewing a credit report from a credit bureau to determine the most accurate credit report status.   I want to add that the owner of our outside collection agency can provide some valuable assistance and guidance to resolve this matter. 2.       Deliver the requested deletion forms – I personally mailed a copy to Mr. [redacted] on 4/20/16.  I was able to read.  I am hopeful that Mr. [redacted] will find the deletion form legible (unlike the prior copy he received). 3.       Dispute investigation – The owner of our outside collection agency has informed me that he is not aware of a dispute investigation form.  However, I can confirm that, as a result of Mr. [redacted]’s inquiries, we have investigated the matter.  In addition, I did request that our outside collection agency generate a letter to Mr. [redacted] outlining the action they have taken on the account.  I personally mailed the letter to Mr. [redacted] on 4/20/16. I hope that this information satisfies Mr. [redacted]’s desired requests.  Along with the owner of our outside collection agency, we are available to assist with resolution any way we can.  Thank you.Please feel free to contact me directly with any questions or concerns.  Thank you.

Great experience, [redacted] was very professional and skilled. We had an older toilet removed and a new model installed. The whole process took under an hour.. We were very pleased with the service.

Complaint: [redacted]
I am rejecting this response because:  This false collections has not been deleted from my credit report.  [redacted] shows the account as closed and unpaid, [redacted] shows the account as just closed, and [redacted] still shows the collections account as open and being actively in collections.  As this never was my bill, this false collection needs to be deleted from my credit report and not just closed.  This false collections as dropped my credit score from an 840 to an 714 (current as of 4/18/2016), and affects my ability to get affordable financing.Also, the copy of the deletion forms mailed to me are an exact copy of what was emailed to me.  It is not readable, is marked as a DRAFT, has an ink check mark on a supposedly electronic form, and the corner with the credit reporting agencies information is whited out like someone made a copy of the form with a post-it note covering this area.  If this is the form submitted to the credit reporting agencies its a small wonder that this false collection has not been deleted from my credit report.As to the dispute investigation, I disputed this false collection back in January 2016 with [redacted] (the only credit reporting agency that showed the collection at that time).  Per [redacted] Invision investigated the collections and showed this to be my debt.  This dispute was done with before I contacted Invision in early February, and per [redacted] I can not dispute the same collection twice once it has supposedly been proven to be mine.  Per Colorado law, Invision is required to provide details on the process they used to investigate my dispute, and provide me with any and all documentation that they used in the investigation.  To date, and after multiple request, Invision has not supplied this.This process has gone on long enough, and while appreciate the Revdex.coms efforts in helping to resolve this matter, I believe it is time for me to contact an attorney regarding this matter as I see not other way to get this resolved.  Thank you for all your help.
Sincerely,
[redacted]

We regret any inconvenience to [redacted].  After reviewing
[redacted]’s account our records show that we do have the same address that he
listed in     the complaint and that three statements were sent and we did not
receive any returned mail to indicate that the...

patient didn’t receive
them.  In addition, we do show that the patient made a partial payment
online. Regretfully, since the payment wasn’t made in full , the account was
sent to collections but has not been reported to the credit bureau.  As a
courtesy to the patient, we will cancel our placement of this account with the collection agency but
he will need to call our customer service number [redacted] to make the
remainder of his payment. Thank you.

I had 3 plumbing issues, I needed help with.
After speaking with Evans plumbing, 2 of the issues were resolved over the phone.

The 3rd issue required some investigation.
The hot water was discolored at all the hot water taps.

The issue could have been the whole house water filter system( needed a new filter?) or the hot water tank was starting to fail they recommened replacing the filter first as is was the cheaper of the 2 options, as we did not know when it was last changed(it came with the house). I did this myself, a fairly easy process.

When that did not fix the issue, Evans Plumbing request pictures of the tank and Serial #. My Tank was under warranty!!!!!

The Tank was replaced within a couple of days, and only cost was labor.
The plumber sent was polite, professional and did not waste any time getting the tank replaced.

I would definately recommend Evans Plumbing