Inviso Services

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @hotmail.com In response to Ms***'s claim, She had some pre-existing bent screens at the home; as well as the screens are very difficult to remove and are very fragile due to their ageThe one screen that was damaged was custom ordered by Inviso Services and delivered directly to her home In response to the other part of her claim, (the unfinished cleaning), Inviso Services will contact her to make an attempt to re-clean the missed areasOur company offered her a professional discount towards her next window cleaning to help compensate for her trouble Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like this whole experience to come to an endI have made my point that I was very unclear with the work Inviso did at my houseYour people did come back to clean the windows they missedI later found screens not properly inserted in many windows, I was not expecting to have to check everything they didIf the screens were too difficult for your people to remove, I wish you would not have tried to remove themWe have had our windows cleaned most of the last years with no problemsI have cleaned many of these windows myself with no problemsA discount on my next clean is of no help, I will not be using your service againCase closed

Initial Business Response /* (1000, 5, 2015/07/24) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@hotmail.com
In response to Ms***'s claim, She had some pre-existing bent screens at the home; as well as the screens are very difficult to remove
and are very fragile due to their ageThe one screen that was damaged was custom ordered by Inviso Services and delivered directly to her home
In response to the other part of her claim, (the unfinished cleaning), Inviso Services will contact her to make an attempt to re-clean the missed areasOur company offered her a professional discount towards her next window cleaning to help compensate for her trouble
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like this whole experience to come to an endI have made my point that I was very unclear with the work Inviso did at my houseYour people did come back to clean the windows they missedI later found screens not properly inserted in many windows, I was not expecting to have to check everything they didIf the screens were too difficult for your people to remove, I wish you would not have tried to remove themWe have had our windows cleaned most of the last years with no problemsI have cleaned many of these windows myself with no problemsA discount on my next clean is of no help, I will not be using your service againCase closed

Initial Business Response /* (1000, 5, 2015/07/24) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@hotmail.com
In response to Ms. [redacted]'s claim, She had some pre-existing bent screens at the home; as well as the screens are very difficult to remove and...

are very fragile due to their age. The one screen that was damaged was custom ordered by Inviso Services and delivered directly to her home.
In response to the other part of her claim, (the unfinished cleaning), Inviso Services will contact her to make an attempt to re-clean the missed areas. Our company offered her a professional discount towards her next window cleaning to help compensate for her trouble
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like this whole experience to come to an end. I have made my point that I was very unclear with the work Inviso did at my house. Your people did come back to clean the windows they missed. I later found screens not properly inserted in many windows, I was not expecting to have to check everything they did. If the screens were too difficult for your people to remove, I wish you would not have tried to remove them. We have had our windows cleaned most of the last 22 years with no problems. I have cleaned many of these windows myself with no problems. A discount on my next clean is of no help, I will not be using your service again. Case closed.

Initial Business Response /* (1000, 7, 2014/05/22) */
Contact Name and Title: [redacted]
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@hotmail.com
We have made many attempts to resolve this matter. This customer was very difficult to get ahold of and not returning our calls. We...

did communicate with her via email as much as we could. We found similar replacement bowls but not the same color. We could not find that exact bowl. In fact, the customer stated in one of her last emails that she could not locate the bowl either. She stated in her initial emails that the bowl was $350-$720 value. During our search, the bowl's value was less than $300. We did provide services at her property and were never paid. We still show an outstanding balance in the amount of $535 for services rendered at her property. Initially we planned to subtract the value of the bowl from the bill. It is our opinion that this client is trying to scam us and attempt to get free services. At this point, we have supplied her with our certificate of insurance to submit a claim and request for her to pay the balance. Accidents can happen and we are fully insured. Our company takes pride in our reputation and gives our customers a 100% satisfaction guarantee. We have been in business for over 27 years. We do have an A+ rating with the Revdex.com and also have "Revdex.com Complaint Free Awards". We request that you remove this complaint against our company.