The customer did not receive the package in February but did not contact the customer service department until AprilTracking could not be provided because it was sent [redacted] First Class MailBy April, the item was out of stockCustomer service offered to send a different mount insteadThe customer contacted the Revdex.com instead, at which time the complaint was sent to meI located two spare mounts in a different facility and mailed them to the customer via ***The customer responded that he received the mounts
Our customer service team sent a replacement camera on 8/12/16, prior to receiving the complaint. I contacted the customer to ensure he received the camera and that it is working.
The customer did not receive the package in February but did not contact the customer service department until April. Tracking could not be provided because it was sent [redacted] First Class Mail. By April, the item was out of stock. Customer service offered to send a different mount instead. The...
customer contacted the Revdex.com instead, at which time the complaint was sent to me. I located two spare mounts in a different facility and mailed them to the customer via [redacted]. The customer responded that he received the mounts.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer did not receive the package in February but did not contact the customer service department until AprilTracking could not be provided because it was sent [redacted] First Class MailBy April, the item was out of stockCustomer service offered to send a different mount insteadThe customer contacted the Revdex.com instead, at which time the complaint was sent to meI located two spare mounts in a different facility and mailed them to the customer via ***The customer responded that he received the mounts
Our customer service team sent a replacement camera on 8/12/16, prior to receiving the complaint. I contacted the customer to ensure he received the camera and that it is working.
The customer did not receive the package in February but did not contact the customer service department until April. Tracking could not be provided because it was sent [redacted] First Class Mail. By April, the item was out of stock. Customer service offered to send a different mount instead. The...
customer contacted the Revdex.com instead, at which time the complaint was sent to me. I located two spare mounts in a different facility and mailed them to the customer via [redacted]. The customer responded that he received the mounts.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]