Ion Solar, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello Ms [redacted] ,Thank you for contacting us about your roofI apologize for the delay in getting back to you.Our Legacy Dept attempted to contact you and has left a message for youWe have a tech available to visit your home for an inspection to determine how we can help for Tues 10/24/Please confirm the appt with our office by phone or email and we will make sure to inspect the issue next week.Again, we appreciate the opportunity to resolve this issue for you.Sincerely, Ion Solar Operations Team

[redacted] –I am attaching the confirmation of successfully completed final inspection for your recordsAs you can see, the installation is complete and approved by the City of El CentroThe local utility will energize your system shortly and then you will see the benefits of solar immediatelyAgain, I apologize for the delays imposed by the local utility and any confusion that may have caused.Additionally, as I stated previously, you executed a definitive agreement with Zing Solar and have a fully executed financing contractBecause of the delays with the local utility, we did work out a deferment of payments until your system was finishedIf for some reason your payments were not deferred and you made payments during the utility’s delay, we will reimburse you for those payments.In your original complaint, you reference communication from Zing Solar wherein we agreed to remove the panels should you not have been accepted into the utility’s original NEM programAs stated before, Zing Solar worked diligently to ensure that you and all our customers in your territory were accepted into the NEM programOn September 28th, the utility confirmed that you were in the original NEM program and requested payment for the bi-directional meter, which Zing Solar paid on 9/28/The referenced letter from the utility is attached for your records (you also received a copy of this letter via USPS from the utility.) Our correspondence to you indicated that as soon as you were confirmed in the NEM program, we would “continue as normal.” Because of the previous delays, we have done everything possible to expedite the process from that acceptance date.At this point, your definitive agreement with Zing Solar has been fully fulfilledYour existing contract is with the financing partner and we cannot dissolve your contract.Finally, we were unaware that you had an electrical repair requiredAlthough it is highly unlikely that your electrical issue was caused by Zing Solar (as the system has not been energized and we did not perform a main panel upgrade), we are happy to have someone check out the outletPlease contact our customer service line at 619-202-to set up an appointment

Complaint: [redacted] I am rejecting this response because:I read the attached letter from IID and if the final inspection was competed then it was completedI just want to note that no one went inside the house to check for smoke detectors, etcor in the garage to check where the panels monitor is located I did notify the representative from zing solar and showed him the day he came to my housezing solar is using the same outlet that is used for my sprinkler system and cable system to also connect the monitor for panels and I believe it may be too much for one outletThe zing solar representative said he would speak to his manager to get it fix, hopefully the issue is fixed soon so everything is ready when panels are turned on Sincerely, [redacted] ***

Hello, Upon notification of this complaint, Ion Solar has returned to the property to cut the overhanging rails to make the system more aesthetically pleasingThe customer has also been provided access to her system's monitoring softwareWhen it was initially provided, the account creation email likely appeared in a spam folderThe system's production has exceeded expectation, it is performing at 106% of the projected output estimate over the lifetime of the systemUpon inspection of the customers signed contracts, our records are showing that the contract for a kW system (panels) was appropriately priced at $18,Attempts at contacting the customer have been made to refer her to her loan provider if she is being billed for a different priceAll the best,Madelyn T***Ion Solar Legacy Manager

Ion Solar (formerly Vision Solar and Zing Solar) has previously attempted to work with [redacted] on the inquiries brought up by himIon Solar does use solar industry standard software equipment from satellite imagery to identify various factors, such as azimuth, shading, climate, coordinates, etc to give a proposed estimate of the approximate production that the system would produceAll proposals that are presented are estimates, and explicitly state they are approximations based on estimates and are subject to change based on various factors such as future electrical usage, future utility price fluctuation, weather, varied shading, and other uncontrollable factorsIon Solar does not have a guarantee of production, nor do any documents support a 49% offset guaranteeProduction and bill offsets are presented to give customers a gauge of approximate savings and production coverage, but are obviously susceptible to change on a daily basis due to customers’ power usage habits and lifestyle changes, thus a guarantee of offset wouldn’t be feasibleIn regard to the delay of installation and inspection, solar installation is at the mercy of local county and city inspectors and design review that varies not only per city, but per personIn this particular incident the county had changed their stipulations and requirements and began enforcing different thingsThis included additional engineering companies to be contracted out to complete out the designs Ion Solar has identified the discrepancy with the amount of production that the system is now producing compared to original anticipationThe solar system is functioning at approximately 75% of estimated productionWhile Ion Solar does not have a production guarantee, and while usually it takes roughly one year minimum to determine production, Ion Solar would like to compensate based on the production that is not accruing, and not offset percentages that wouldn’t be possible to identify with changing usageIon Solar will be reaching out to the customer to come to an agreement on the production of the system, and also gather information on the current bill and usage to identify how the customer’s bill is not changing more than anticipated

We at Zing Solar understand your frustration with the completion of your projectZing Solar completed your installation in a timely manner per your agreementHowever, your local utility experienced some problems with their net metering program that caused extensive delays.Zing Solar worked at length with the local utility, the California Solar Energy Industries Association (CALSEIA) and the financing company to ensure that your original contract was fulfilledWe were able to secure a position in the utility's original net metering program and defer all payments on your installed system until your project was complete At this point, all appropriate documents have been provided and all work has been completed as agreed Zing Solar has communicated regularly with you, the utility and the local inspectors to get the system energized and ensure that everyone was appraised of all progress.Your system has received final inspection and we have received confirmation that the local utility will put your system in service shortly.We have fulfilled our part of the solar agreementUnfortunately, you have informed us that your personal situation has changed and you would like to dissolve your contractual obligationAt this point, all work has been completed and it is impossible to cancel the solar contractThat being said, if you have paid any monies to the financing partner before your system was complete, Zing Solar is willing to reimburse you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] –I am attaching the confirmation of successfully completed final inspection for your records. As you can see, the installation is complete and approved by the City of El Centro. The local utility will energize your system shortly and then you will see the benefits of solar immediately. Again, I apologize for the delays imposed by the local utility and any confusion that may have caused.Additionally, as I stated previously, you executed a definitive agreement with Zing Solar and have a fully executed financing contract. Because of the delays with the local utility, we did work out a deferment of payments until your system was finished. If for some reason your payments were not deferred and you made payments during the utility’s delay, we will reimburse you for those payments.In your original complaint, you reference communication from Zing Solar wherein we agreed to remove the panels should you not have been accepted into the utility’s original NEM program. As stated before, Zing Solar worked diligently to ensure that you and all our customers in your territory were accepted into the NEM program. On September 28th, the utility confirmed that you were in the original NEM program and requested payment for the bi-directional meter, which Zing Solar paid on 9/28/2016. The referenced letter from the utility is attached for your records (you also received a copy of this letter via USPS from the utility.) Our correspondence to you indicated that as soon as you were confirmed in the NEM program, we would “continue as normal.” Because of the previous delays, we have done everything possible to expedite the process from that acceptance date.At this point, your definitive agreement with Zing Solar has been fully fulfilled. Your existing contract is with the financing partner and we cannot dissolve your contract.Finally, we were unaware that you had an electrical repair required. Although it is highly unlikely that your electrical issue was caused by Zing Solar (as the system has not been energized and we did not perform a main panel upgrade), we are happy to have someone check out the outlet. Please contact our customer service line at 619-202-5933 to set up an appointment.

I am very satisfied with how this matter was handled. This can be considered resolved, and the complaint may be rescinded.
[redacted]

Hello, Ion Solar bases proposal estimates on the utility usage provided by the customer at the time of sale. A review was conducted on the customer's proposal, and determined that all calculations and estimates were appropriate with the information we were provided with at the time. The...

customer's sales proposal estimated that the system designed would offset the previous year's electric usage by 85%. The presentation of these numbers are stated to be estimates, not guaranteed production amounts, and Ion Solar believes no deception took place in this matter.  Ion Solar does not guarantee production or utility offset, as those can vastly fluctuate depending on the customer's usage habits, weather, etc. Our Customer Installation Agreement, separate from our non-binding proposal presentation, does however guarantee the following: "Contractor warrants that Customer's PV System will be designed, engineered, and constructed to meet the requirements of this Agreement and is capable of operating free of major defects and in accordance with all PV manufacturer specifications."We have documentation showing the 5.13 kW (18 panel) system has been installed, and we believe it to be operating without defect. To date, the system has been projected to produce within 80% of 2270 kWh, and has produced 1830 kWh (83%). As weather improves with the approaching spring and summer months, we are confident system production will increase to the higher end of that threshold. The customer also signed a Net Metering Agreement with his local utility company that stated the following regarding delivery charges:"[Customer Name] shall pay the Customer Charge component set forth in the then current Residential Service tariff, without discount or credit for customer generation equipment.""[Customer Name] shall pay the Delivery Charge component set forth in the then current Residential Service tariff for all kWh consumed regardless of the source generation."Ion Solar believes that all terms of the contract have been communicated and fulfilled. The customer's system is functioning without defect, and has been provided with all warranties and workmanship guarantees in place. If the customer would like to add panels to further offset his electric consumption, we would be happy to provide him with a quote to do so.  All the best,  Madelyn T[redacted]Ion Solar

Complaint: [redacted]
I am rejecting this response because:I read the attached letter from IID and if the final inspection was competed then it was completed. I just want to note that no one went inside the house to check for smoke detectors, etc. or in the garage to check where the panels monitor is located.  I did notify the representative from zing solar and showed him the day he came to my house. zing solar is using the same outlet that is used for my sprinkler system and cable system to also connect the monitor for panels and I believe it may be too much for one outlet. The zing solar representative said he would speak to his manager to get it fix, hopefully the issue is fixed soon so everything is ready when panels are turned on.
Sincerely,
[redacted]

As a solar company, we generate production estimates that the solar system will produce based on third party computer software that accounts for satellite shading imagery, climate, equipment, location, and a vast amount of other factors. We request a utility bill from each potential customer to...

understand what amount of power they were using prior to solar and what amount of power they will use with solar. With the estimates, the computer software generates an estimated proposal that creates an approximation of what percentage of the previous utility bill will be offset. On the proposal, there is specific language indicating that the numbers are an approximation and based on previous utility history and are subject to change. As a company, we received a utility bill that showed approximately 7-8 months of utility history and was calculated out to be approximately 9800kW annual usage. The solar system that was proposed was estimated to produce 6284kW annual usage. The utility bill dollar amount as an offset is not a number that can be used to guide the production of the solar system. A utility bill dollar amount offset fluctuates day to day, as the consumer of the power may have increased their power consumption dramatically month to month and therefore the projected utility offset based on past history is different each day. Ion Solar bases the performance of the system on the power it produces and not on how much of the utility bill dollar amount is offset. Despite Ion Solar having no production guarantee in its contract or any materials, Ion Solar would like to attempt to make sure the system is producing close to what it had originally projected. Most monitoring services state that at least a year of production should be given to view what the system is producing. After about 10 months of production, the system is estimated to produce roughly 6400kW annually, or above what Ion Solar has on record that the system should produce.    The proposal given is also an estimate, as it states, because utility companies may, depending on their own regulations, change the pricing they charge customers for power or solar. In this circumstance, we have heard that Berkeley has inflated their solar fee as of December 2016 charging customers more, which potentially could result in the customer paying, more than anticipated for solar. This was not to our knowledge and did not occur until after the system and contract were completed and functioning for half of a year. This also is speculation on Ion Solar’s part as to a potential higher bill. Ion Solar will reach out to the customer by phone or email to touch base with the customer and see what concerns they have and go over the original estimates and explain any issues that have arisen due to the utility company potentially changing their rates for what they charge for power.

[redacted],Thanks for the feedback. I'm sorry to hear about the issues you experienced with your solar project. Here at ION we strive to realize each solar project to the customers satisfaction but on occasion issues do arise and we attempt to resolve them as quickly as possible. An itemized...

invoice was sent out to your by our CFO, Marc B[redacted], per your request on 3/17/17.  Please let us know if we can be of further assistance. Aaron S[redacted]Processing DirectorIon Solar

This concern has successfully been resolved. The salesperson she worked with no longer works for our company and failed to communicate the referral arrangement he made with Mrs. [redacted] to us. However, after speaking to Mrs. [redacted], we immediately sent her out the referral gift card and she has...

communicated to us that she is satisfied with this resolution. We apologize for the miscommunication that occurred with Mrs. [redacted].

Hello Ms [redacted],Thank you for contacting us about your roof. I apologize for the delay in getting back to you.Our Legacy Dept attempted to contact you and has left a message for you. We have a tech available to visit your home for an inspection to determine how we can help for Tues 10/24/17. Please...

confirm the appt with our office by phone or email and we will make sure to inspect the issue next week.Again, we appreciate the opportunity to resolve this issue for you.Sincerely, Ion Solar Operations Team

We at Zing Solar understand your frustration with the completion of your project. Zing Solar completed your installation in a timely manner per your agreement. However, your local utility experienced some problems with their net metering program that caused extensive delays.Zing Solar worked at...

length with the local utility, the California Solar Energy Industries Association (CALSEIA) and the financing company to ensure that your original contract was fulfilled. We were able to secure a position in the utility's original net metering program and defer all payments on your installed system until your project was complete.  At this point, all appropriate documents have been provided and all work has been completed as agreed.  Zing Solar has communicated regularly with you, the utility and the local inspectors to get the system energized and ensure that everyone was appraised of all progress.Your system has received final inspection and we have received confirmation that the local utility will put your system in service shortly.We have fulfilled our part of the solar agreement. Unfortunately, you have informed us that your personal situation has changed and you would like to dissolve your contractual obligation. At this point, all work has been completed and it is impossible to cancel the solar contractThat being said, if you have paid any monies to the financing partner before your system was complete, Zing Solar is willing to reimburse you.

Hello,  Arrangements are being made with the customer to settle this matter. We have been in contact with them and are working towards a solution to bolster system production.  Best,  Maddy T[redacted]

Hello, Upon notification of this complaint, Ion Solar has returned to the property to cut the overhanging rails to make the system more aesthetically pleasing. The customer has also been provided access to her system's monitoring software. When it was initially provided, the account creation...

email likely appeared in a spam folder. The system's production has exceeded expectation, it is performing at 106% of the projected output estimate over the lifetime of the system. Upon inspection of the customers signed contracts, our records are showing that the contract for a 4.2 kW system (15 panels) was appropriately priced at $18,480.00. Attempts at contacting the customer have been made to refer her to her loan provider if she is being billed for a different price. All the best,Madelyn T[redacted]Ion Solar Legacy Manager