Iowa Pacific Holdings

Complaint: [redacted] I am rejecting this response because:The company has had this order since 12-7-which is PLENTY of time in my opinion to complete my order despite the reasons of Christmas rushI was promised to have a bag within weeks my order was placed and it is well beyond the six week periodI am tired of receiving the same email over and overIt is obvious the email is not a personal response but a "canned" messageMy mother was going to order an additional bag from this company but has since decided another because of the difficulties I am having with my order Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I will accept it merely because I want to put this issue to bedBut other than them apologizing and telling me to call to get a tracking number for the product I already got doesn't seem like there is anything else to do
Regards,
*** ***

Hi ***! We deeply apologize that our original response was not satisfactoryWe prefer to discuss your order details as well as any compensation over the phone with youYour order has shipped out from our facility and should be getting delivered to you very soonIt is our understanding that you have been closely in touch with one of our Customer Service Representatives here at Jon Hart Design regarding this orderIf you are still unhappy after receiving your item in addition to a 20% discount, please contact this particular Customer Service Rep at *** and she will do whatever she can to make this right

Dear Ms***,First of all, thank you for your business I apologize for the delay in getting back to you as there was some confusion with how to properly respond on the Revdex.com website Our website is hard coded for ALL purchase transactions to confirm an order (Item #, color, monogram,
price, etc.) prior to proceeding to check out Then again, at check out, one must confirm the same information prior to paying for the item with explicit terms of purchase We also state our restocking fee under our guaranty on the website and encourage one to call customer service for detailed return information If you need any additional information or instructions on how to properly order any of our product, feel free to email us at *** or call to speak with one of our Customer Service Representatives at *** *** Best regards,*** ***PresidentJon Hart Design

Hi ***! We apologize if you were having trouble getting in touch with usYou are very right, the holiday season is busy for usOur phone lines do get very congested this time of year, but we realize that is no excuseAfter looking into your order, I can tell you that the order has shipped on
January 8th, We apologize that it took so long for you to receive this productI am sure our Customer Service Team already informed you, but we have experienced some harsh production delaysWe would be more than happy to provide your tracking number to you, please call our office during business hours and someone will discuss the detailsOur office telephone number is *** and we are available to answer calls 8AM-4:30PM Monday - FridayTalk soon, and have a great day!

Hi *** We apologize for any difficulties you have had contacting usOur phone lines do get very congested this time of year due to high call voulme, you are rightTypically, email is the best way to get through to us during this busy time, and we're sorry if you are not receiving
answers regarding your order that are satisfactoryThe Everyday Tote you ordered is currently in production here at our manufacturing plant in San AntonioA member of our Customer Service team will be in touch with you very soon to provide a more detailed update on your orderHave a great day!

Complaint: [redacted]
I am rejecting this response because:The company has had this order since 12-7-2017 which is PLENTY of time in my opinion to complete my order despite the reasons of Christmas rush. I was promised to have a bag within 6 weeks my order was placed and it is well beyond the six week period. I am tired of receiving the same email over and over. It is obvious the email is not a personal response but a "canned" message. My mother was going to order an additional bag from this company but has since decided another because of the difficulties I am having with my order. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]I FINALLY received my product 2  weeks late!!  It does no good to call this company....

 They will not answer or call back. Very very poor customer service. I do not recommend ordering from this company