iPCfix Computer Repair

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Business states that we tell the consumer to please come and pick up the computer and get a full refund

Hi,
Ms*** was in our office about two days ago She was happy with the service and she gave us her new phone number which we had the old one and it was out of serviceHer new number is *** *** *** ,she was in the hospital for two month and the previous number
which we had was expired. We talked to her about minutes ago and she asked us to give you her new number.She was happy about our service and she is looking for time to remove this complain
She got her device back two days ago and it is working great and she is using it and she hugged *** out when she wanted to leave our officeI believe she just forget to remove this complainThanks
*** ***

I am rejecting this response because: I was not in the hospital for two monthsI was sick on and off for two monthsEmergency room timesAlso, I called them from my NEW number over a month ago to update themI picked up the tablet on Tiesday and was surprised that it wasn't chargedThey had my tablet since the first week of FebruaryIt was not sent ro the factory in the first placeMy paperwork says 'warranty work'Why did I pay $*** told me that I can't let the battery get to 0% or I have to hard boot the system to get it back onTablet turns on and is usable to a degree but I feel that my money should still be refundedmonths is a ridiculous amount of time for zero resultsI feel bad for the employees thereFront desk girl informed me that all the sodas and water that they sell are bought with her friends EBT cardShe was complaining because the guys at work don't feel like they should pay for their sodas since they were purchased with food stamps(Illegal to profit from that)I want my money mailed to me*** *** *** *** *** ** *** will also report the food stamp violation They sell canned soda for a dollar and bottles for $Was shocked when *** charged me (I would have given it to an unhappy client)

Hi Andrella, Thank you for your email about Ms*** *** ***Before I explained the problem with Ms***, I want to inform you that Ms*** is not with us anymorePlease remove her name from our company list and any correspondence about our company should come
to *** About Ms***, her work order number is S-and it is dated on 10/09/She deposited Dollars for dollars jobWe ordered her a new Screen LCDIt took about two weeks to receive the itemAbout two days before we receive the part , she informed us that she is changing her mind and she want to refund and we inform her that we will return the parts as soon as we receive it and then we will refund her money via phoneThe part arrived ,we called her and get her permission to finish the jobIn the beginning she said yes and she will bring her computer in to replace the screenShe never showed up until the next month , she called us and she told us that she has changed her mind and she wants us to refund her depositThe reason that she mentioned was took a long to get the partsShe called us and ask for her deposit and we agreed to refund her DollarsOn December 20th , she came to the office and asked for her deposit money , and because the check issuer was not there ( Me) we asked her to comeback the next day and pick up the checksPlease look at attached file , you can see that from December 21th ,her check is ready with us and we are waiting for her to show up and get her checkMy colleagues called her at several times to come and pick up her checkBut she didn't answer our phone too . Anyway, her check is ready with us from December 21st ,and we are waiting for her to let us know , either we have to mail it to her or she is coming to pick it up Still ,we need her address to mail the check for her or let us know that the address on our file is valid to mail this check to her.Thanks

Hi, Although that we are not agree with her letter, but because of our company policy for customers like her, we fully refund her money(Dollars)and she got that check about minutes ago and issued us a letter too.Regards***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Also that on Saturday I picked it up and received the full refund from the downtown location

I am...

rejecting this response because: my laptop has been to this location since August. I still have no money back or my laptop. That is suppose to be fixed. It is now September. Still you have my lap top in you all's possession. Only thing I have been getting is excuses. Waiting on responses that leads to weeks. No one has contacted me in regards to anything as far as it being fixed or getting a refund.

Hi,   Ms. [redacted] was in our office about two days ago . She was happy with the service and she gave us her new phone number which we had the old one and it was out of service. Her new number is [redacted] ,she was in the hospital for two month and the previous number which we had...

was expired. We talked to her about 5 minutes ago and she asked us to give you her new number.She was happy about our service and she is looking for time to remove this complain. She got her device back two days ago and it is working great and she is using it and she hugged [redacted] out when she wanted to leave our office.I believe she just forget to remove this complain.Thanks[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactolry to me.
They have already made repairs I picked up this morning, so far everything is going well. They asked me to try out for several days and let them know if it's ok. I feel more confident in the business since all dealings are with [redacted] know, I feel that if further problems occur they will make it right. They are looking at another pad for me so I will be in contact with them within the next week and hopefully all will be well with this iPad.Thanks, [redacted]

Re: COMPLAINANT'S NAME: [redacted] / AGENCY'S FILE NO.:[redacted]) iPCfix received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complains that the recently repaired iPad began to perform erratically and without user-action, and...

this was after bring it back for a second time. He also complains of disorganization throughout the office staff. Account research regarding this complaint shows that iPCfix is focused on delivering a wide choice of solutions and the best possible experience to our customers. Be assured that iPcfix would like to remedy this situation. We are not belittling the complaint but acknowledging, and we currently are performing the necessary adjustments within our company to ensure that, when repairs are made in the future, customers will know what we offer, provide, and guarantee and what we don’t; and armed with knowledge of the risks involved in opening their device, when the outcome isn’t ideal, it may still be possible for customers to have an overall pleasant experience. We ask that you please keep in mind, the damage done to the device prior to repair is only one of many factors that is truly unknown until the device is actually opened, yet opening the device has risks associated and what is found when opened can and will affect the time of the repair and the complexity of such. Issues such as disorganization, technician performance, overall workload and customer service ability, ARE things we are responsible for, and we would like to thank Mr. [redacted] for his opinion on his experience with our company. We have taken steps, to ensure this type of experience is not one any other customers have in the future. In order to offer the best possible customer experience, services have been offered to remedy the situation and currently the referenced iPad is with us for repair. Hopefully, the changes we’ve made throughout the company will reflect in the workmanship and customer service received and we can resolve this. We sincerely regret any inconvenience this issue may have caused. Please feel free to contact me directly at 916-347-7774 if you have any additional questions or concerns in this matter. Also, Kelly Soderlund is no longer with us. Any future contact should be addressed to myself as following: iPCfix Computer Repair, ATTN: [redacted] Name: [redacted], President/CEO, Executive Response

Re: COMPLAINANT'S NAME: [redacted] / AGENCY'S FILE NO.:[redacted]) iPCfix received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complains...

that the recently repaired iPad began to perform erratically and without user-action, and this was after bring it back for a second time. He also complains of disorganization throughout the office staff. Account research regarding this complaint shows that iPCfix is focused on delivering a wide choice of solutions and the best possible experience to our customers.
Be assured that iPcfix would like to remedy this situation. We are not belittling the complaint but acknowledging, and we currently are performing the necessary adjustments within our company to ensure that, when repairs are made in the future, customers will know what we offer, provide, and guarantee and what we don’t; and armed with knowledge of the risks involved in opening their device, when the outcome isn’t ideal, it may still be possible for customers to have an overall pleasant experience. We ask that you please keep in mind, the damage done to the device prior to repair is only one of many factors that is truly unknown until the device is actually opened, yet opening the device has risks associated and what is found when opened can and will affect the time of the repair and the complexity of such.
Issues such as disorganization, technician performance, overall workload and customer service ability, ARE things we are responsible for, and we would like to thank Mr. [redacted] for his opinion on his experience with our company. We have taken steps, to ensure this type of experience is not one any other customers have in the future. In order to offer the best possible customer experience, services have been offered to remedy the situation and currently the referenced iPad is with us for repair. Hopefully, the changes we’ve made throughout the company will reflect in the workmanship and customer service received and we can resolve this. We sincerely regret any inconvenience this issue may have caused. Please feel free to contact me directly at 916-347-7774 if you have any additional questions or concerns in this matter. Also, Kelly Soderlund is no longer with us. Any future contact should be addressed to myself as following: iPCfix Computer Repair, ATTN: [redacted] Name: [redacted], President/CEO, Executive Response

Business states that we tell the consumer to please come and pick up the computer and get a full refund.

Hi Andrella,
sans-serif;">    Thank you for your email about Ms. [redacted]. Before I explained the problem with Ms. [redacted], I want to inform you that Ms. [redacted] is not with us anymore. Please remove her name from our company list and any correspondence about our company should come to [redacted]    About Ms. [redacted], her work order number is S-10481 and it is dated on 10/09/2015. She deposited 50.00 Dollars for 140.00 dollars job. We ordered her a new Screen LCD. It took about two weeks to receive the item. About two days before we receive the part , she informed us that she is changing her mind and she want to refund and we inform her that we will return the parts as soon as we receive it and then we will refund her money via phone. The part arrived ,we called her and get her permission to finish the job. In the beginning she said yes and she will bring her computer in to replace the screen. She never showed up until the next month , she called us and she told us that she has changed her mind and she wants us to refund her deposit. The reason that she mentioned was  took a long to get the parts. She called us and ask for her deposit and we agreed to refund her 50.00 Dollars. On December 20th , she came to the office and asked for her deposit money , and because the check issuer was not there ( Me) we asked her to comeback the next day and pick up the checks. Please look at attached file , you can see that from December 21th ,her check is ready with us and we are waiting for her to show up and get her check. My colleagues called her at several times to come and pick up her check. But she didn't answer our phone too .     Anyway, her check is ready with us from December 21st ,and we are waiting for her to let us know , either we have to mail it to her or she is coming to pick it up . Still ,we need her address to mail the check for her or let us know that the address on our file is valid to mail this check to her. .Thanks

Hi,
   Although that we are not agree with her letter, but because of our company policy for customers like her, we fully refund her money(115.00 Dollars)and she got that check about 10 minutes ago and issued us a letter too.
Regards
[redacted]

Dear [redacted], please bring your laptop to our sunrise office and we will do our best to either give you a full refund or fix it for you. Our services usually have 30 DAYS warranty but we trust our customers. So please do not hesitate to bring your laptop in.  Thanks

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I took my iPad Air in to have the cracked screen replaced, the iPad was operating normally but crack could be felt and seen. I was told 1-5 day turnaround, on 6th day I called, was told it was "on the bench now" and I could pick up in am. I showed up at opening (9:00am) and was told not ready, would be ready in 20 minutes. Returned in 25 min and was told his heat gun had failed and would be 2 more hours and the white face it came with would have to be replaced with black as the white one they had was damaged,unless I would like to leave until white available, I agreed to black face and went to a movie. Picked pad up 3 hours later and seemed ok. After using several times that evening the screen started to get erratic, I also noticed that when using touch screen you could hear contact noise,like screen moving against something when touched. Powered off and on and seemed ok for a while then started to act up again,this time it would bring up new screens by itself when in internet explorer, I could not get it to stop and couldn't exit screens. Finally powered off again and on restart was the same. Screens would jump all over the place,would not swipe, when password interred it would highlight wrong numbers, in Internet it would start new screens from history by itself. Took back in on Monday 8-3-15, was called on Friday that it was repaired. Picked up on Saturday and today (Sunday) it started acting up again. I really would rather not take back to them, I have no confidence in their ability to repair not to mention that they have never called me except last time when done and whenever I talk to someone there they give the impression they don't know what's going on with my pad or don't know where it is. I always have to describe it and when there they always go looking for it ( looking in shelves,baskets,counters). I would prefer my money back or another iPad.Desired Settlement: Replacement with another iPad or full refund

Business

Response:

Re: COMPLAINANT'S NAME: [redacted] / AGENCY'S FILE NO.:[redacted] ([redacted]) iPCfix received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complains that the recently repaired iPad began to perform erratically and without user-action, and this was after bring it back for a second time. He also complains of disorganization throughout the office staff. Account research regarding this complaint shows that iPCfix is focused on delivering a wide choice of solutions and the best possible experience to our customers. Be assured that iPcfix would like to remedy this situation. We are not belittling the complaint but acknowledging, and we currently are performing the necessary adjustments within our company to ensure that, when repairs are made in the future, customers will know what we offer, provide, and guarantee and what we don’t; and armed with knowledge of the risks involved in opening their device, when the outcome isn’t ideal, it may still be possible for customers to have an overall pleasant experience. We ask that you please keep in mind, the damage done to the device prior to repair is only one of many factors that is truly unknown until the device is actually opened, yet opening the device has risks associated and what is found when opened can and will affect the time of the repair and the complexity of such. Issues such as disorganization, technician performance, overall workload and customer service ability, ARE things we are responsible for, and we would like to thank Mr. [redacted] for his opinion on his experience with our company. We have taken steps, to ensure this type of experience is not one any other customers have in the future. In order to offer the best possible customer experience, services have been offered to remedy the situation and currently the referenced iPad is with us for repair. Hopefully, the changes we’ve made throughout the company will reflect in the workmanship and customer service received and we can resolve this. We sincerely regret any inconvenience this issue may have caused. Please feel free to contact me directly at 916-347-7774 if you have any additional questions or concerns in this matter. Also, Kelly Soderlund is no longer with us. Any future contact should be addressed to myself as following: iPCfix Computer Repair, ATTN: [redacted], [redacted] Name: [redacted], President/CEO, Executive Response

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactolry to me.

They have already made repairs I picked up this morning, so far everything is going well. They asked me to try out for several days and let them know if it's ok. I feel more confident in the business since all dealings are with [redacted] know, I feel that if further problems occur they will make it right. They are looking at another pad for me so I will be in contact with them within the next week and hopefully all will be well with this iPad.Thanks, [redacted]

Review: On October 8th 2015 at 3:20 pm I took my computer in to have the repair men look at it. They had told me over the phone that they could repair the screen for $150.00. I agreed to take it in so they could look at the computer to determine what part needed to be ordered. They decided and I put a $50.00 deposit down, and they told me it would take about 5 to 7 business days for the screen to come in. I explained to them I was in the middle of a job (I am a photographer) and that I couldn't leave my computer but would bring it back when the screen came in, in which they agreed and told me it would only take an hour to replace once they got the part. I left. Weeks past before I heard back from them, I began calling and calling and couldn't get someone to return my call. When someone called (almost 3 weeks later) I told them how important it was that I get my computer fixed as I was having a difficult time editing my photos and I was in the middle of a big job. They told me the part hadn't come in yet. Over the next 5 weeks I was in and out of town and would call and could never get an answer of what was going on with my part. Finally in late November I was told to come in and it would be repaired. At one point they told me they would fix my computer at no additional charge because of all the inconvenience. I was so frustrated by then I just wanted my money back. They agreed, but I have yet to get my money. PLEASE NOTE: I have numerous phone recordings between the repair person and I confirming the above claims.Desired Settlement: I would like my money back. I no longer trust these guys to repair my computer as an option to a refund.

Business

Response:

Hi Andrella, Thank you for your email about Ms. [redacted]. Before I explained the problem with Ms. [redacted], I want to inform you that Ms. [redacted] is not with us anymore. Please remove her name from our company list and any correspondence about our company should come to [redacted] About Ms. [redacted], her work order number is S-10481 and it is dated on 10/09/2015. She deposited 50.00 Dollars for 140.00 dollars job. We ordered her a new Screen LCD. It took about two weeks to receive the item. About two days before we receive the part , she informed us that she is changing her mind and she want to refund and we inform her that we will return the parts as soon as we receive it and then we will refund her money via phone. The part arrived ,we called her and get her permission to finish the job. In the beginning she said yes and she will bring her computer in to replace the screen. She never showed up until the next month , she called us and she told us that she has changed her mind and she wants us to refund her deposit. The reason that she mentioned was took a long to get the parts. She called us and ask for her deposit and we agreed to refund her 50.00 Dollars. On December 20th , she came to the office and asked for her deposit money , and because the check issuer was not there ( Me) we asked her to comeback the next day and pick up the checks. Please look at attached file , you can see that from December 21th ,her check is ready with us and we are waiting for her to show up and get her check. My colleagues called her at several times to come and pick up her check. But she didn't answer our phone too . Anyway, her check is ready with us from December 21st ,and we are waiting for her to let us know , either we have to mail it to her or she is coming to pick it up . Still ,we need her address to mail the check for her or let us know that the address on our file is valid to mail this check to her. .Thanks