Iphone Services

On Jan 11/the customer with a damaged iphone charging port to our shop and stated that the charging port is damaged and provide no charge when plug it in with a charging cableWe \ tested with our charging cable and found the bad portWe replaced with a new one and tested later with our charging cable and it worked perfectlyWe charged him $included part and laborThe customer picked up later in the day and left with the phone fully charged 100%The next day the customer came back with the phone and some charging cables and told us it would not charge againWe looked at customeriphone and cable and found out the customer using FAKE Apple charging cableWe told the customer that if continue using FAKE or China copy cable to charger Apple phone will damaged the phone, and it stop charge the phone sooner or laterWe showed the customer that we used REAL or Authentic cable to charge and we show the customer all of our outlet cables charged his phone when plug inThe customer insisted that he wants to continue using the FAKE Apple cable, we told him that buy a REAL Authentic Apple cable to prevent damage to the iphone port in the future, and he didn't want to buy, and we told him nothing I can do now if you are using FAKE cable to charge the phoneI don't want to talk about he brought the phone to other store in the area, because I would do the same and told him to replace the damaged charger port (even the new one is there) and talk bad about the competitor aroundWe are here in this business almost years and expertise in iphone services and we use everything authentic and orginial, we served to customers a day, getting closed to 100,happy customers| believed that I have done everything in my ability to explain to this customer and he would listenThank you Revdex.com for your cooperation- [redacted] phone Services Owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI'm not completely satisfied with their responseFirst of all, about the cable, I bought the lightning cable at Best BuyTo my acknowledge, Best Buy only sells certified Apple's accessories and they would not sell FAKE cables or CHINA MADE cables as they stated (Where in the world could I find an US MADE cable)And my cables work well with any phone in my familyThey should have known better that a good port would work with any cable, doesn't matter after market, replica or OEM onesSecondly, the issue I want to bring up here is not the dispute about the cableWhat I want to say is that they were not doing the service that they got paid forI have many reasons that make me 100% sure that they did not replace the damaged port upon my requestLastly, they stated that they have more than HAPPY customers, but they don't have anywhere found to review and rate their business like most businesses do nowadaysThe reason I know about his business because he used to host a Vietnamese radio station and run advertisements about his businessHe claims that he the best in iPhone service and repairHe also states that he can also download thousand songs and install apps to watch free movies with certain fee Regards, [redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm not completely satisfied with their response.First of all, about the cable, I bought the lightning cable at Best BuyTo my acknowledge, Best Buy only sells certified Apple's accessories and they would not sell FAKE cables or CHINA MADE cables as they stated (Where in the world could I find an US MADE cable)And my cables work well with any phone in my familyThey should have known better that a good port would work with any cable, doesn't matter after market, replica or OEM ones.Secondly, the issue I want to bring up here is not the dispute about the cableWhat I want to say is that they were not doing the service that they got paid forI have many reasons that make me 100% sure that they did not replace the damaged port upon my request.Lastly, they stated that they have more than HAPPY customers, but they don't have anywhere found to review and rate their business like most businesses do nowadaysThe reason I know about his business because he used to host a Vietnamese radio station and run advertisements about his businessHe claims that he the best in iPhone service and repairHe also states that he can also download thousand songs and install apps to watch free movies with certain fee
Regards,
*** **

I am writing in response to this case.On Jan 11/2016 the customer with a damaged iphone charging port to our shop and stated that the charging port is damaged and provide no charge when plug it in with a charging cable. We \ tested with our charging cable and found the bad port. We replaced with a...

new one and tested . later with our charging cable and it worked perfectly. We charged him $80 included part and labor. The customer picked up later in the day and left with the phone fully charged 100%. The next day the customer came back with the phone and some charging cables and told us it would not charge again. We looked at customeriphone and cable and found out the customer using FAKE Apple charging cable. We told the customer that if continue using FAKE or China copy cable to charger Apple phone will damaged the phone, and it stop charge the phone sooner or later. We showed the customer that we used REAL or Authentic cable to charge and we show the customer all 4 of our outlet cables charged his phone when plug in. The customer insisted that he wants to continue using the FAKE Apple cable, we told him that buy a REAL Authentic Apple cable to prevent damage to the iphone port in the future, and he didn't want to buy, and we told him nothing I can do now if you are using FAKE cable to charge the phone.I don't want to talk about he brought the phone to other store in the area, because I would do the same and told him to replace the damaged charger port (even the new one is there) and talk bad about the competitor around.We are here in this business almost 8 years and expertise in iphone services and we use everything authentic and orginial, we served 30 to 50 customers a day, getting closed to 100,000 happy customers.| believed that I have done everything in my ability to explain to this customer and he would listen.Thank you Revdex.com for your cooperation. -[redacted]phone Services Owner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not completely satisfied with their response.
First of all, about the cable, I bought the lightning cable at Best Buy. To my acknowledge, Best Buy only sells certified Apple's accessories and they would not sell FAKE cables or CHINA MADE cables as they stated (Where in the world could I find an US MADE cable). And my cables work well with any phone in my family. They should have known better that a good port would work with any cable, doesn't matter after market, replica or OEM ones.
Secondly, the issue I want to bring up here is not the dispute about the cable. What I want to say is that they were not doing the service that they got paid for. I have many reasons that make me 100% sure that they did not replace the damaged port upon my request.
Lastly, they stated that they have more than 100.000 HAPPY customers, but they don't have anywhere found to review and rate their business like most businesses do nowadays. The reason I know about his business because he used to host a Vietnamese radio station and run advertisements about his business. He claims that he the best in iPhone service and repair. He also states that he can also download thousand songs and install apps to watch free movies with certain fee.
Regards,
[redacted]

I am writing in response to this case.
0pt; margin-bottom: 5pt;">On Jan 11/2016 the customer with a damaged iphone charging port to our shop and stated that the charging port is damaged and provide no charge when plug it in with a charging cable. We \ tested with our charging cable and found the bad port. We replaced with a new one and tested . later with our charging cable and it worked perfectly. We charged him $80 included part and labor. The customer picked up later in the day and left with the phone fully charged 100%. The next day the customer came back with the phone and some charging cables and told us it would not charge again. We looked at customeriphone and cable and found out the customer using FAKE Apple charging cable. We told the customer that if continue using FAKE or China copy cable to charger Apple phone will damaged the phone, and it stop charge the phone sooner or later. We showed the customer that we used REAL or Authentic cable to charge and we show the customer all 4 of our outlet cables charged his phone when plug in. The customer insisted that he wants to continue using the FAKE Apple cable, we told him that buy a REAL Authentic Apple cable to prevent damage to the iphone port in the future, and he didn't want to buy, and we told him nothing I can do now if you are using FAKE cable to charge the phone.
I don't want to talk about he brought the phone to other store in the area, because I would do the same and told him to replace the damaged charger port (even the new one is there) and talk bad about the competitor around.
We are here in this business almost 8 years and expertise in iphone services and we use everything authentic and orginial, we served 30 to 50 customers a day, getting closed to 100,000 happy customers.
| believed that I have done everything in my ability to explain to this customer and he would listen.
Thank you Revdex.com for your cooperation. -
[redacted]
phone Services Owner.

Case ID: [redacted]
Here is timeline information about this dispute.
June 13th, 2014
Customer **, [redacted] walked into our store on June 13th, 2014 around 1:00pm and asked to
buy a "Samsung Galaxy Note 3 unlocked" cell phone and not specific or...

mention any model regarding
Samsung Note 3. I gave [redacted] a brand new Samsung Galaxy Note 3 N900 32gb unlocked cell phone
and he agreed to buy the phone with a price of $625 tax included. He told me that he will. come back in
later to get 1 more at the same price. Assuming he will come back to get another one, we didn't write up
any invoice at time of sale and waiting for him to come back later and write an invoice for 2 cell phone
on same invoice, and he never come back at all.
June 30, 2014 (17 days later)
At 1Oam, he come into the store and ask for return of the device and stating that he did a research on
youtube and the cell phone I sold him is a clone. I told him that this is incorrect because I would never
sell fake or copy or clone item at all. He said he wanted a refund and I told him the store had a sign
stated that No Return hanging on the wall and I told him this is legitimate Samsung Galaxy Note 3 and I
have proof that this is REAL Samsung products. I've explained to him that Sam sung Galaxy Note 3 have
several different models. The LTE version of the Galaxy Note 3 uses a 2.3 GHz quad-core Snapdragon
800 chip, while the international GSM-only model uses an octa-core Exynos 5420, consisting of four 1.9
GHz Cortex-A15 cores and four 1.3 GHz Cortex-A7 cores. I asked him why he was not coming back that
day to get one more phone he said his uncle didn't want to buy it now.
July 7th, 2014
At 5:45am, I met this customer ** again in a starbucks store near the my shop. He apologized to me and
said that he was wrong about saying the phone was clone phone. He stated that after ** more research
he found out that He is looking to buy a 4G phone and not 3G phone. The phone I sold him is a 3G cell
phone and He want to exchange for an 4G phone and will pay the difference. I told him I will see if I can
find a 4G phone and will let him know. He then gave me his cell phone number as [redacted]
The problem here is He didn't ** a research before committed to buy one. He should ** his homework
before go to the store NOT after buying. I sold him a brand new Samsung Galaxy Note 3 as he asked for
it, and can't take back after 17 days usage. My shop is a small shop and if I take it back then I have to sell
it not brand new but as used item.
  
Thank you for your co-opperation
[redacted]

Review: To whom it may concern,My intention was to buy a Samsung Note 3 Qualcomm Snapdragon Processor cellular phone as I had seen the Samsung commercial ads on TV. I went to the Iphone Services which located at 10475 Bolsa Ave. in Westminster, CA to purchase a Samsung Note 3 with Qualcomm Snapdragon Processor. I then went on Youtube to check with the Model number of the phone I bought and at first I thought it was a clone (fake). But I realized it was not a clone and it was not a Note 3 with Qualcomm Snapdragon Processor instead of it was an Exynos 5 Octa Processor. I came back within 2 weeks to see the seller if I can exchange to the correct one or return it, but the seller had turn me **wn. I am a consumer and was not happy with the merchandise and wish that you could help to resolve it. Thank you.[redacted]. **. Contact number: [redacted]Desired Settlement: Please help to get my refund. I would much appreciated. Thank you.[redacted]Contact number: [redacted]

Business

Response:

Case ID: [redacted]

Here is timeline information about this dispute.

June 13th, 2014

Customer **, [redacted] walked into our store on June 13th, 2014 around 1:00pm and asked to

buy a "Samsung Galaxy Note 3 unlocked" cell phone and not specific or mention any model regarding

Samsung Note 3. I gave [redacted] a brand new Samsung Galaxy Note 3 N900 32gb unlocked cell phone

and he agreed to buy the phone with a price of $625 tax included. He told me that he will. come back in

later to get 1 more at the same price. Assuming he will come back to get another one, we didn't write up

any invoice at time of sale and waiting for him to come back later and write an invoice for 2 cell phone

on same invoice, and he never come back at all.

June 30, 2014 (17 days later)

At 1Oam, he come into the store and ask for return of the device and stating that he did a research on

youtube and the cell phone I sold him is a clone. I told him that this is incorrect because I would never

sell fake or copy or clone item at all. He said he wanted a refund and I told him the store had a sign

stated that No Return hanging on the wall and I told him this is legitimate Samsung Galaxy Note 3 and I

have proof that this is REAL Samsung products. I've explained to him that Sam sung Galaxy Note 3 have

several different models. The LTE version of the Galaxy Note 3 uses a 2.3 GHz quad-core Snapdragon

800 chip, while the international GSM-only model uses an octa-core Exynos 5420, consisting of four 1.9

GHz Cortex-A15 cores and four 1.3 GHz Cortex-A7 cores. I asked him why he was not coming back that

day to get one more phone he said his uncle didn't want to buy it now.

July 7th, 2014

At 5:45am, I met this customer ** again in a starbucks store near the my shop. He apologized to me and

said that he was wrong about saying the phone was clone phone. He stated that after ** more research

he found out that He is looking to buy a 4G phone and not 3G phone. The phone I sold him is a 3G cell

phone and He want to exchange for an 4G phone and will pay the difference. I told him I will see if I can

find a 4G phone and will let him know. He then gave me his cell phone number as [redacted]

The problem here is He didn't ** a research before committed to buy one. He should ** his homework

before go to the store NOT after buying. I sold him a brand new Samsung Galaxy Note 3 as he asked for

it, and can't take back after 17 days usage. My shop is a small shop and if I take it back then I have to sell

it not brand new but as used item.

Thank you for your co-opperation

Review: My wife has an Iphone 6 with a damaged charging port. On 01-11-2016 I brought it to the store and requested to be replaced with a new one. The owner said it will take 2 hours to get it done and the price is $80 for replacement. I trusted him and left the phone there. Come back 2 hours later, get the phone, paid him in cash without checking anything. I went home and found out that the phone still had problem (can't not charge). I looked at the port and realized that it was the same old one. I brought it back the next day. He tested with his own cables, and it works. I told him the part is unstable it can work with some cables but it did not work with my cables, and it cannot connect to ITunes, that why I want to replace it. I also asked him if he replaced it, he said yes. He blamed that because I don't use the original Apple cable. But my cables at home worked well with any phone. He insisted that he did replace it and it was my fault not to use the real cables. I brought it to another store. They tested it and it did not work with their cables, they checked the port, saw some damages and suggested me that I should replace a new one. They charged me $60 for replacement and said it can be done in 15 minutes. Now the phone works well with ANY cables. I still keep the old part to prove that he did not replace it.Desired Settlement: I'm filing this complaint because this business is dishonest and lie to customers. They charged me full price with the job they have never performed. I also want everybody aware of this business who cheating on customers.

Business

Response:

I am writing in response to this case.On Jan 11/2016 the customer with a damaged iphone charging port to our shop and stated that the charging port is damaged and provide no charge when plug it in with a charging cable. We \ tested with our charging cable and found the bad port. We replaced with a new one and tested . later with our charging cable and it worked perfectly. We charged him $80 included part and labor. The customer picked up later in the day and left with the phone fully charged 100%. The next day the customer came back with the phone and some charging cables and told us it would not charge again. We looked at customeriphone and cable and found out the customer using FAKE Apple charging cable. We told the customer that if continue using FAKE or China copy cable to charger Apple phone will damaged the phone, and it stop charge the phone sooner or later. We showed the customer that we used REAL or Authentic cable to charge and we show the customer all 4 of our outlet cables charged his phone when plug in. The customer insisted that he wants to continue using the FAKE Apple cable, we told him that buy a REAL Authentic Apple cable to prevent damage to the iphone port in the future, and he didn't want to buy, and we told him nothing I can do now if you are using FAKE cable to charge the phone.I don't want to talk about he brought the phone to other store in the area, because I would do the same and told him to replace the damaged charger port (even the new one is there) and talk bad about the competitor around.We are here in this business almost 8 years and expertise in iphone services and we use everything authentic and orginial, we served 30 to 50 customers a day, getting closed to 100,000 happy customers.| believed that I have done everything in my ability to explain to this customer and he would listen.Thank you Revdex.com for your cooperation. -[redacted]phone Services Owner.