iPortis.com

Complaint2 orders, 2 requests for refunds made many times with no communication from iPortis. On or about May 19 I bought downloaded software and realized I bought the [redacted] version and not the "Windows" version. I immediately bought the "Windows" version and than emaild iPortis about my mistake and requested a refund of $14.50. I than tried to use the "Windows" software but it would not perform the task it was supposed to so I requested a refund of $14.50 for that software. I have repeatedly sent emails from their web site with no answer(s) or refunds. The order numbers are XXXXXX and XXXXXXDesired SettlementI am seeking a total of $29.00 which cover both orders XXXXXX and XXXXXX.Business Response Hello [redacted],We are sorry for the delay and we are processing refunds for both your orders.Thank you,iPortis SupportConsumer Response Thanks to Revdex.com I immediately received a full refund for the two orders. Thank you Revdex.com!![redacted]

My complaint is regarding two different purchases of [redacted] unlocking software and a lifetine membershipI have made two seperate purchases of a membership to [redacted] The first purchase was back in April and has been an ongoing battle since then and I still have no [redacted] unlocked. First because the software they supply and which on the website says that you will have your I phone unlocked within less then five minutes. It also says if you are not completely satisfied we will give you a full refund. I have been trying to get my refund for this long with nothing but argument from them. First of all the refund was offered to me after they could not even do a factory unlock through the phone company and that did not work. I was told it would be refunded within 72 hours . When it did not get refunded I sent an email asking why and I was then sent a special offer for free their new device software. I did not have to purchase it but had to pay shipping. So for a little tiny chip which I paid for and it did not show the shipping price till after it was over twenty dollars to ship an envelope to me which is what the second one came to me in . It was supposed to be to me within three to five days and when it did not come I contacted them and they said they would send out another one. SO it took three weeks before I even got it and it did not work either. I asked for a refund on the membership and they refuse to give it to me saying that the two transactions are together and without me sending the device back that was ordered way after the initial purchase they would not refund me the membership fee. I have sent several different emails and just been rudely turned down with the same explanation. So I went in to the site again with my other email address and watched it and I printed everything out this time . I have documents stating the 100% guarantee if not satisfied and the receipt for this transaction. I tried again to unlock one of three different [redacted]s and could not unlock one and certainly did not unlock any in less then five minutes like they promise and as easy as it is . Its not easy at all. So I once again requested a refund and now they are refusing me that one saying it is the original transaction when it is seven months later and a totally different email and a payment again of the same amount with a different receipt number sent to me and they are now saying it is the same transaction , the same receipt number and I have to send the device back to get a refund on a purchase seven months later. Now if this is not blatantly ripping someone off I do not know what is I was under no obligation of the device they keep talking about being attached to any order or that I needed to return it if it did not work anfd I choose to keep it because I paid for it. The two memberships are totally seperate from that and they are saying they are all together and my last purchase was my first purchase even though I provided the receipt and a statement from my [redacted] showing the new purchase they are still saying its the same and that the receipt number is the same which it is not even close to the sameDesired SettlementI would like the refund initially promised to all customers if unsatisfied of 24.95 times two for the two different payments made of which I will provide copies of both receipts and the 20.00 shipping fee for a little piece of cardboard that was mailed in a regular envelope.iPortis.com Authorized Order ID: [redacted]iPortis.com Authorized Order ID: [redacted] ([redacted]) Add to contacts 11/04/2014 Keep this message at the top of your inbox To: [redacted]Hello [redacted],Your order has been authorized, and the details for your order are shown below:Order ID: [redacted] Order Type: Credit Card OnlineOrder Amount: $ 33.29 (CAD) Products Purchased: 1----------------------------------------SKU #: [redacted] -[redacted]NOTE: Your credit card statement will show the charge as "[redacted].Please do not reply to this email as this mailbox is not monitored.Thankyou for purchasing [redacted] - $24.95, [redacted]Inboxx [redacted]Nov 3 (10 days ago)to me Hello [redacted], Thank you for purchasing [redacted] - $24.95 lifetime access! Your receipt number is: [redacted] Membership Access:[redacted] Username: [redacted]Password: [redacted]Please use the contact form from the member area as this email address is only used to send out emails and is not read, thank you for understanding. Thank you for your support, Best wishes,[redacted] (Your sales IP address is: [redacted])------------Business Response Hello,We found Order[redacted] and will process a full refund in the next 2 days. Thank you.Consumer Response I do thank you for the refund of the one order but I do expect a refund for the original order as I was promised by an employee. The device order was totally seperate and was offered in good faith as the website did not give me anything to unlock my [redacted] . That is two separate purchases that you decided was attached to each other but I did not agree to anything of the sort . I just want IPortis to live up to its promises and really going this far over thirty dollars is really silly and I have never had a company do that to me. I believe that the customer is always right but I have been put through a lot to take it this far that's for sure.

The product I purchased Promise to be good for ALL cell phone models, and it does not work for mine, no response to refund request over 3 weeks nowPlease see below a copy of the order;Hello [redacted],Your order has been authorized, and the details for your order are shown below: Order ID: XXXXXX Order Type: Credit Card OnlineOrder Amount: $ 29.99 (USD) Products Purchased: 1SKU #: [redacted] - Universal iPhone SolutionNOTE: Your credit card statement will show the charge as "IPORTIS.COM LLC.".Please do not reply to this email as this mailbox is not monitored.Product Name: Universal iPhone Solution (SKU: [redacted]Desired SettlementA full refund since no services were rendered.Business Response Hello and we are sorry the vendor did not reply to you. We have started the process for a full refund and you should see an email on the status of this.Thank you,iPortis.com SupportFinal Consumer Response Thank you for your prompt response and your thorough way of conducting the business of defending my consumer's rights.I have received an email from the vendor stating they have applied a full refund, unfortunately due to being overseas and not able to log in to my credit card account I cannot fully verify such transaction, I will do so ASAP, thank you again

Will not refund money for product I never received. Need refund asasp one for 79 dollars another for 59 dollarsWill not refund money for product I never received. Need refund asasp one for 79 dollars another for 59 dollarsDesired SettlementWill not refund money for product I never received. Need refund asasp one for 79 dollars another for 59 dollarsBusiness Response Hello [redacted],We are sorry for this have started the process to refund both orders. Please allow 2-3 days for this to show on your statement.thank you,

unable to reach anyone for support or refund product does not do as promised There is no number to contact the directlyI ordered this product on July 30th for 14.95 Order # XXXXXX after reading the support and refund policies and felt safe ordering. The product does not work as promised and I cannot get a response from them. There is no phone number to call I have even written a letter and sent to to the address postedDesired SettlementI only want a refundBusiness Response Hello, we have started the process for a full refund. ThanksiPortis Support

iportis.com charged me for sim unlock service from[redacted]This site is a fraud, "their SW" is the freeware[redacted]iportis.com charged me for sim unlock service from[redacted]This site is a fraud, "their Software" is the freeware [redacted] which they are not allowed to sale (see the [redacted] of "[redacted]"). In addition, the company says that it has a money back guarantee http://www.iportis.com/refund_policy.phpIt took me 20 minutes to realize that I was tricked. For the last 2 days all of my attempts to contact this company have been unsuccessful. In addition "their allegedly software" and instructions have damaged my device. Desired SettlementObviously I'm not a satisfy with the "products" or "services" of this company. I would like to get a full refund as promised.I've haven't received any disk or anything that I need to send physically in mail. I'm within my 30 days money back guarantee. Dear friend,Thank you for all the things that you do. Couple of days ago I have got the following message from [email protected] :Order ID [redacted] has been refunded in the amount of $ 29.99 (USD).Refund Reason: Customer requestRefund Type: FullSincerely,[redacted]

I ordered a code to crack my iPhone 5S and they gave me a link that had no mention of code for this particular phone. Since then no response!! Purchase & Problem date: 3/11/14iPortis.com Order ID is: XXXXXXAmount Paid: $29.99 paid by credit card.In their site they simply don't have any mention for code to crack Iphone 5S. No answer from them to several emails sent.Desired SettlementFull refund to my credit card!Business Response Hello and we are sorry for this mixup. We have started the process for a full refund and sent you an email as well. ThanksiPortis support

I ordered product called "Network Optimizer", paid for it online & received an order confirmation but no product or download instructions whatsoever.I did not receive a product which I ordered and paid for on March 3rd, 2014, called "Network Optimizer". I quickly got an order confirmation by email, but it contained no indication of how or when I would obtain the software. There was also no explanation about delivery on the product's web page or on the e-commerce site iPortis which handled the transaction. My initial attempts to contact customer support via email failed, after which I noticed that their support email address is incorrectly spelled within their order conf. email as "[email protected] and also as "[email protected]" on their website. Not discouraged, I sent an email to their "info@" address and to their (correctly spelled) support address describing my situation. I got no response. The FAQ page states: "You get a login to ptimizing area immediately after purchase" (that's how it reads!). There was no login either. I suspect that there is an impropriety involved with this product's software company and/or the e-commerce company, iPortis. I cannot accept that a company existing for 4 years could be unaware that their support contact email address is spelled incorrectly!I feel I deserve a full refund of $9.99 paid online by credit card with last 4 digits [redacted] on my Order ID: XXXXXX from IPORTIS.COM LLC. for product SKU #: [redacted] - Network Optimizer, as I have since resolved my connectivity problem and no longer need the product.Desired SettlementI feel I deserve a full refund of $9.99 paid online by credit card with last 4 digits [redacted] on my Order ID: XXXXXX from IPORTIS.COM LLC. for product SKU #: [redacted] - Network Optimizer, as I have since resolved my connectivity problem and no longer need the product.Business Response Hello [redacted],We are sorry for this and have started the refund process for this. You should see an E-Mail about this as well. Thank you,iPortis.com Support

No product received.I purchased a code to unlock my phone through iportis. I was promised the code in 1 -10 hours. 48 hours later and I still have no code. I have tried emailing iportis and the provider but nothing has been replied to. After seeing similar complaints on this site, I feel it is a scam and I wants money back.My order number is [redacted] and the order was from [redacted] Desired Settlement£12.99 as full refund.

Order ID: XXXXXX costing $ 29.99 (USD) for Galaxy Universal Unlock placed approx 8pm Saturday 31st MayI feel like I have been scammed. I placed an Order ID: XXXXXX costing $ 29.99 (USD) for Galaxy Universal Unlock placed approx 8pm Saturday 31st May. I received confirmation and instructions, however, the instructions provided are not working and as such I am unable to unlock the phone. I have sent several complaint emails to both the the Original website at [redacted].com; and to a site provided for support at [redacted].com. To date I have not received any response form either of them. The advertisement promised that they could unlock any phone from any network. I consider Iportis and affiliates are a waste of time and a scam.THE FOLLOWING IS THE FINAL TWO EMAILS RECEIVED RE THE ORDER: Product Name: Galaxy Universal Unlock (SKU: [redacted]Registration Information for Galaxy Universal Unlock:Dear custommer, before you can enter our new members area in order to access to download the softwareyou need signup here, and confirm your subscription on your mail box later, please sign uphere to get yourUSER AND PASSWORD for enter to ours new members area:[redacted]If the link does not work cut and paste it in to yourweb browser.Thanks[redacted]www.galaxy-unlock.comGalaxy Unlock ServicesDear [redacted]:Thanks for subscribing! Please verify the e-mail address you provided to us by clicking or browsing to the following link:[redacted]This confirms your new Galaxy Unlock Services subscription.Your Member Account Number is: XXXXXXYour Username is: [redacted].comYour Password is not shown for security purposes.Log in at: [redacted]Before logging in for the first time you will need to first verify your e-mail address as detailed above. (This only needs to be performed once).If you have forgotten your password, retrieve it here:[redacted]Please save this e-mail for future reference. And remember, this is an automated notification. Replies will not be received.Thank you!Desired SettlementI need a refund so I can go to a credible site to get my phone unlock. I consider Iportis and affiliates are a waste of time and a scam.Business Response Hello [redacted],We are sorry the software did not work for you and we are processing a full refund for you. It may take up to 2 days.Thank you,iPortis.com support