Sign in

IPostal1, LLC

Sharing is caring! Have something to share about IPostal1, LLC? Use RevDex to write a review
Reviews IPostal1, LLC

IPostal1, LLC Reviews (8)

The customer makes several points which are addressed in bold type within his email below: Customer’s Statement of the Problem: [redacted] *** [redacted] *** This customer, [redacted] ***, opened his mailbox on March *, at 10:24amAt 11:of that same day an email was sent to [redacted] informing him that we were unable to verify his credit card and asking him to please fax or email the front and back of the card so his account could be activatedThe email clearly states that the customer can black out the middle digits of the credit cardAt 12:28pm [redacted] sent in the images of his credit card by emailAt 1:10PM of the same day [redacted] ***’s credit card and subscription order were [redacted] iPtalprovides digital mailbox technology to [redacted] certified CMRA's (Commercial Mail Receiving Agents) retail shipping stores across the USAll CMRA locations are required by the [redacted] to maintain a form [redacted] on file in order to receive mail for customers who would like to use their servicesIt is a [redacted] requirement that the CMRA “knows" the customerThis is usually accomplished through a Notary Public, particularly when the customer is not appearing in person in the storeThe form may be notarized by any notary of the customers choice, even in their own countryMany times banks or other postal services may provide notary services for freeAs a convenience to our customers iPtalgives an optional link on its website to a 3rd party company that has the resources to notarize documents online via webcam and knowledge base technologyOn his own accord, [redacted] clicked on the link to go to a 3rd party site, agreed to their price, terms and conditions, and entered into a contract with them to notarize his [redacted] formThis company performed the service and collected paymentiPtaldid not have any monetary benefit from this transaction conducted between [redacted] and this notary service [redacted] Opening a bank account for check cashing and/or applying for a credit card is a valid use of an our digital mailbox addressMany of our personal and small business accounts do thisThis was a legitimate use of the mailbox by [redacted] ***On April **, at 4:16pm, almost weeks from opening his account, and using the account several times for shipping and scanning, [redacted] added a new credit card using his online mail managerAs with all credit cards added to the our system, an automated credit card verification process was initiatedAlthough this new credit card presented as a high-risk that would normally have flagged [redacted] ***’s account for deactivation, due to [redacted] ***’s order history and having a validated credit card on file, this card was marked as not for use and [redacted] ***’s account was kept active under his established method of payment [redacted] [redacted] On April **, [redacted] entered a 3rd credit card into the systemThis credit card presented as a higher risk than the secondThe risk factor of this card was well beyond the threshold for closing an accountAs it was a second high-risk scenario [redacted] ***’s account was evaluatedIt was noted that [redacted] had used addresses on the system from different countries, email addresses, of which from a non-functioning website, different credit cards measuring medium, high, and high(er) risk, on his account within the span of a little over monthOn April **, in accordance with the end-user agreement which [redacted] agreed to and in accordance with our agreement with our member stores to aid in protecting them from credit card fraud and chargebacks, [redacted] ***’s account was closedLess than 1/of 1% of customers who have an address at one of our member store locations are closed based on fraudulent or suspicion of fraudulent activityUnfortunately, [redacted] ***s account was one of those [redacted] [redacted] *** [redacted] A detailed email was sent to [redacted] explaining the above sequence that lead to the closing of his account in detailThat same email gave [redacted] the opportunity to correct any information that may have led to the high-risk scores on his credit cards [redacted] did not respond except by this post and others online [redacted] We understand that [redacted] is frustrated and wanted to benefit from the professional locations, many features and low-prices of an iPstaladdressIn general, we make every effort to work with our customersAs a professional company with years of experience in renting virtual addresses and performing mail services for individuals and businesses all over the world, we have developed tools and guidelines to reduce the risk associated with online fraudiPstal is under obligation to do its utmost to protect the locations that use its technology to offer digital mailbox provider services [redacted] [redacted] [redacted] Desired Settlement: [redacted] *** The money collected from [redacted] by ur company was a percentage of the Mailbox rental fee of $for March and AprilIn fact, [redacted] used his until April **Nonetheless we have refunded [redacted] ***’s credit card in full for his April mailbox rental, as he has requestedRegarding the $notary fee [redacted] contracted with a 3rd party company to notarize his formiPostaldid not receive any financial benefit from this transactionIn addition, [redacted] contracted with another online address companyThat company could have accepted his current notarized form If they did not, causing [redacted] to pay a second notary fee, perhaps [redacted] should contact his new company to discuss potential reimbursementIf any further documentation is necessary to backup the factual account above, please let us know and we are happy to provide it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: - I want to get refunded for the notarized [redacted] formAs your (iPostal1) address is written on the form, it can't be accepted by anyone elseYou requested that form, you made me pay for it, and then you close my accountThat's very unprofessional behaviorI am wondering if you get any kind of commission from NotaryCam, so that might be your business modelGetting your commission and then closing the account? I don't even wanna know, I just want to get refunded- I opened an official complaint with [redacted] about the picture of my card, which is illegal (see attached e-mail from [redacted] )I am now worried about the safety of my financial informations [redacted] is currently reviewing my complaintI am stopping any and every ongoing actions against your company if you refund the 79$ that you made me pay for absolutely nothingIf not, I will make sure that you won't defraud anybody else with your illegal credit card verifications and unprofessional serviceThis is now a way to treat customers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The customer makes several points which are addressed in bold type within his email below: Customer’s Statement of the Problem: [redacted] [redacted] *** This customer, [redacted] ***, opened his mailbox on March *, at 10:24amAt 11:of that same day an email was sent to [redacted] informing him that we were unable to verify his credit card and asking him to please fax or email the front and back of the card so his account could be activatedThe email clearly states that the customer can black out the middle digits of the credit cardAt 12:28pm [redacted] sent in the images of his credit card by emailAt 1:10PM of the same day [redacted] ***’s credit card and subscription order were [redacted] iPtalprovides digital mailbox technology to [redacted] certified CMRA's (Commercial Mail Receiving Agents) retail shipping stores across the USAll CMRA locations are required by the [redacted] to maintain a form [redacted] on file in order to receive mail for customers who would like to use their servicesIt is a [redacted] requirement that the CMRA “knows" the customerThis is usually accomplished through a Notary Public, particularly when the customer is not appearing in person in the storeThe form may be notarized by any notary of the customers choice, even in their own countryMany times banks or other postal services may provide notary services for freeAs a convenience to our customers iPtalgives an optional link on its website to a 3rd party company that has the resources to notarize documents online via webcam and knowledge base technologyOn his own accord, [redacted] clicked on the link to go to a 3rd party site, agreed to their price, terms and conditions, and entered into a contract with them to notarize his [redacted] formThis company performed the service and collected paymentiPtaldid not have any monetary benefit from this transaction conducted between [redacted] and this notary service [redacted] Opening a bank account for check cashing and/or applying for a credit card is a valid use of an our digital mailbox addressMany of our personal and small business accounts do thisThis was a legitimate use of the mailbox by [redacted] ***On April **, at 4:16pm, almost weeks from opening his account, and using the account several times for shipping and scanning, [redacted] added a new credit card using his online mail managerAs with all credit cards added to the our system, an automated credit card verification process was initiatedAlthough this new credit card presented as a high-risk that would normally have flagged [redacted] ***’s account for deactivation, due to [redacted] ***’s order history and having a validated credit card on file, this card was marked as not for use and [redacted] ***’s account was kept active under his established method of payment [redacted] [redacted] On April **, [redacted] entered a 3rd credit card into the systemThis credit card presented as a higher risk than the secondThe risk factor of this card was well beyond the threshold for closing an accountAs it was a second high-risk scenario [redacted] ***’s account was evaluatedIt was noted that [redacted] had used addresses on the system from different countries, email addresses, of which from a non-functioning website, different credit cards measuring medium, high, and high(er) risk, on his account within the span of a little over monthOn April **, in accordance with the end-user agreement which [redacted] agreed to and in accordance with our agreement with our member stores to aid in protecting them from credit card fraud and chargebacks, [redacted] ***’s account was closedLess than 1/of 1% of customers who have an address at one of our member store locations are closed based on fraudulent or suspicion of fraudulent activityUnfortunately, [redacted] ***s account was one of those [redacted] [redacted] *** [redacted] A detailed email was sent to [redacted] explaining the above sequence that lead to the closing of his account in detailThat same email gave [redacted] the opportunity to correct any information that may have led to the high-risk scores on his credit cards [redacted] did not respond except by this post and others online [redacted] We understand that [redacted] is frustrated and wanted to benefit from the professional locations, many features and low-prices of an iPstaladdressIn general, we make every effort to work with our customersAs a professional company with years of experience in renting virtual addresses and performing mail services for individuals and businesses all over the world, we have developed tools and guidelines to reduce the risk associated with online fraudiPstal is under obligation to do its utmost to protect the locations that use its technology to offer digital mailbox provider services [redacted] [redacted] [redacted] Desired Settlement: [redacted] *** The money collected from [redacted] by ur company was a percentage of the Mailbox rental fee of $for March and AprilIn fact, [redacted] used his until April **Nonetheless we have refunded [redacted] ***’s credit card in full for his April mailbox rental, as he has requestedRegarding the $notary fee [redacted] contracted with a 3rd party company to notarize his formiPostaldid not receive any financial benefit from this transactionIn addition, [redacted] contracted with another online address companyThat company could have accepted his current notarized form If they did not, causing [redacted] to pay a second notary fee, perhaps [redacted] should contact his new company to discuss potential reimbursementIf any further documentation is necessary to backup the factual account above, please let us know and we are happy to provide it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
- I want to get refunded for the notarized *** formAs your (iPostal1) address is written on the form, it can't be accepted by anyone elseYou requested that form, you made me pay for it, and then you close my accountThat's very unprofessional behaviorI am wondering if you get any kind of commission from NotaryCam, so that might be your business modelGetting your commission and then closing the account? I don't even wanna know, I just want to get refunded.- I opened an official complaint with *** about the picture of my card, which is illegal (see attached e-mail from ***)I am now worried about the safety of my financial informations*** is currently reviewing my complaint.I am stopping any and every ongoing actions against your company if you refund the 79$ that you made me pay for absolutely nothingIf not, I will make sure that you won't defraud anybody else with your illegal credit card verifications and unprofessional serviceThis is now a way to treat customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer makes several points which are addressed in bold type within his email below: Customer’s Statement of the Problem: [redacted] [redacted]...

[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]  This customer, [redacted], opened his mailbox on March *, 2016 at 10:24am. At 11:55 of that same day an email was sent to [redacted] informing him that we were unable to verify his credit card and asking him to please fax or email the front and back of the card so his account could be activated. The email clearly states that the customer can black out the middle digits of the credit card. At 12:28pm [redacted] sent in the images of his credit card by email. At 1:10PM of the same day [redacted]’s credit card and subscription order were. [redacted] [redacted] [redacted] [redacted]  iPtal1 provides digital mailbox technology to [redacted] certified CMRA's (Commercial Mail Receiving Agents) retail shipping stores across the US. All CMRA locations are required by the [redacted] to maintain a form [redacted] on file in order to receive mail for customers who would like to use their services. It is a [redacted] requirement that the CMRA “knows" the customer. This is usually accomplished through a Notary Public, particularly when the customer is not appearing in person in the store. The form may be notarized by any notary of the customers choice, even in their own country. Many times banks or other postal services may provide notary services for free. As a convenience to our customers iPtal1 gives an optional link on its website to a 3rd party company that has the resources to notarize documents online via webcam and knowledge base technology. On his own accord, [redacted] clicked on the link to go to a 3rd party site, agreed to their price, terms and conditions, and entered into a contract with them to notarize his [redacted] form. This company performed the service and collected payment. iPtal1 did not have any monetary benefit from this transaction conducted between [redacted] and this notary service. [redacted] [redacted] [redacted] [redacted] Opening a bank account for check cashing and/or applying for a credit card is a valid use of an our digital mailbox address. Many of our personal and small business accounts do this. This was a legitimate use of the mailbox by [redacted]. On April **, 2016 at 4:16pm, almost 6 weeks from opening his account, and using the account several times for shipping and scanning, [redacted] added a new credit card using his online mail manager. As with all credit cards added to the our system, an automated credit card verification process was initiated. Although this new credit card presented as a high-risk that would normally have flagged [redacted]’s account for deactivation, due to [redacted]’s order history and having a validated credit card on file, this card was marked as not for use and [redacted]’s account was kept active under his established method of payment.   [redacted] [redacted] [redacted] [redacted] [redacted]  [redacted] [redacted]  On April **, 2016 [redacted] entered a 3rd credit card into the system. This credit card presented as a higher risk than the second. The risk factor of this card was well beyond the threshold for closing an account. As it was a second high-risk scenario [redacted]’s account was evaluated. It was noted that [redacted] had used 3 addresses on the system from 2 different countries, 2 email addresses, 1 of which from a non-functioning website, 3 different credit cards measuring medium, high, and high(er) risk, on his account within the span of a little over 1 month. On April **, in accordance with the end-user agreement which [redacted] agreed to and in accordance with our agreement with our member stores to aid in protecting them from credit card fraud and chargebacks, [redacted]’s account was closed. Less than 1/2 of 1% of customers who have an address at one of our member store locations are closed based on fraudulent or suspicion of fraudulent activity. Unfortunately, [redacted]s account was one of those. [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] 
[redacted] [redacted] [redacted] [redacted] [redacted]  A detailed email was sent to [redacted] explaining the above sequence that lead to the closing of his account in detail. That same email gave [redacted] the opportunity to correct any information that may have led to the high-risk scores on his credit cards. [redacted] did not respond except by this post and others online. [redacted] [redacted] [redacted] [redacted] We understand that [redacted] is frustrated and wanted to benefit from the professional locations, many features and low-prices of an iPstal1 address. In general, we make every effort to work with our customers. As a professional company with 10 years of experience in renting virtual addresses and performing mail services for individuals and businesses all over the world, we have developed tools and guidelines to reduce the risk associated with online fraud. iPstal is under obligation to do its utmost to protect the locations that use its technology to offer digital mailbox provider services.  [redacted] [redacted]
[redacted] [redacted]  Desired Settlement:                        [redacted] [redacted] [redacted] [redacted] [redacted]  The money collected from [redacted] by ur company was a percentage of the Mailbox rental fee of $9.99 for March and April. In fact, [redacted] used his until April **. Nonetheless we have refunded [redacted]’s credit card in full for his April mailbox rental, as he has requested. Regarding the $79 notary fee. [redacted] contracted with a 3rd party company to notarize his form. iPostal1 did not receive any financial benefit from this transaction. In addition, [redacted] contracted with another online address company. That company could have accepted his current notarized form 1583. If they did not, causing [redacted] to pay a second notary fee, perhaps [redacted] should contact his new company to discuss potential reimbursement. If any further documentation is necessary to backup the factual account above, please let us know and we are happy to provide it.

The customer makes several points which are addressed in bold type within his email below: Customer’s Statement of the Problem: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]...

[redacted] [redacted] [redacted]  This customer, [redacted], opened his mailbox on March *, 2016 at 10:24am. At 11:55 of that same day an email was sent to [redacted] informing him that we were unable to verify his credit card and asking him to please fax or email the front and back of the card so his account could be activated. The email clearly states that the customer can black out the middle digits of the credit card. At 12:28pm [redacted] sent in the images of his credit card by email. At 1:10PM of the same day [redacted]’s credit card and subscription order were. [redacted] [redacted] [redacted] [redacted]  iPtal1 provides digital mailbox technology to [redacted] certified CMRA's (Commercial Mail Receiving Agents) retail shipping stores across the US. All CMRA locations are required by the [redacted] to maintain a form [redacted] on file in order to receive mail for customers who would like to use their services. It is a [redacted] requirement that the CMRA “knows" the customer. This is usually accomplished through a Notary Public, particularly when the customer is not appearing in person in the store. The form may be notarized by any notary of the customers choice, even in their own country. Many times banks or other postal services may provide notary services for free. As a convenience to our customers iPtal1 gives an optional link on its website to a 3rd party company that has the resources to notarize documents online via webcam and knowledge base technology. On his own accord, [redacted] clicked on the link to go to a 3rd party site, agreed to their price, terms and conditions, and entered into a contract with them to notarize his [redacted] form. This company performed the service and collected payment. iPtal1 did not have any monetary benefit from this transaction conducted between [redacted] and this notary service. [redacted] [redacted] [redacted] [redacted] Opening a bank account for check cashing and/or applying for a credit card is a valid use of an our digital mailbox address. Many of our personal and small business accounts do this. This was a legitimate use of the mailbox by [redacted]. On April **, 2016 at 4:16pm, almost 6 weeks from opening his account, and using the account several times for shipping and scanning, [redacted] added a new credit card using his online mail manager. As with all credit cards added to the our system, an automated credit card verification process was initiated. Although this new credit card presented as a high-risk that would normally have flagged [redacted]’s account for deactivation, due to [redacted]’s order history and having a validated credit card on file, this card was marked as not for use and [redacted]’s account was kept active under his established method of payment.   [redacted] [redacted] [redacted] [redacted] [redacted]  [redacted] [redacted]  On April **, 2016 [redacted] entered a 3rd credit card into the system. This credit card presented as a higher risk than the second. The risk factor of this card was well beyond the threshold for closing an account. As it was a second high-risk scenario [redacted]’s account was evaluated. It was noted that [redacted] had used 3 addresses on the system from 2 different countries, 2 email addresses, 1 of which from a non-functioning website, 3 different credit cards measuring medium, high, and high(er) risk, on his account within the span of a little over 1 month. On April **, in accordance with the end-user agreement which [redacted] agreed to and in accordance with our agreement with our member stores to aid in protecting them from credit card fraud and chargebacks, [redacted]’s account was closed. Less than 1/2 of 1% of customers who have an address at one of our member store locations are closed based on fraudulent or suspicion of fraudulent activity. Unfortunately, [redacted]s account was one of those. [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] 
[redacted] [redacted] [redacted] [redacted] [redacted]  A detailed email was sent to [redacted] explaining the above sequence that lead to the closing of his account in detail. That same email gave [redacted] the opportunity to correct any information that may have led to the high-risk scores on his credit cards. [redacted] did not respond except by this post and others online. [redacted] [redacted] [redacted] [redacted] We understand that [redacted] is frustrated and wanted to benefit from the professional locations, many features and low-prices of an iPstal1 address. In general, we make every effort to work with our customers. As a professional company with 10 years of experience in renting virtual addresses and performing mail services for individuals and businesses all over the world, we have developed tools and guidelines to reduce the risk associated with online fraud. iPstal is under obligation to do its utmost to protect the locations that use its technology to offer digital mailbox provider services.  [redacted] [redacted]
[redacted] [redacted]  Desired Settlement:                        [redacted] [redacted] [redacted] [redacted] [redacted]  The money collected from [redacted] by ur company was a percentage of the Mailbox rental fee of $9.99 for March and April. In fact, [redacted] used his until April **. Nonetheless we have refunded [redacted]’s credit card in full for his April mailbox rental, as he has requested. Regarding the $79 notary fee. [redacted] contracted with a 3rd party company to notarize his form. iPostal1 did not receive any financial benefit from this transaction. In addition, [redacted] contracted with another online address company. That company could have accepted his current notarized form 1583. If they did not, causing [redacted] to pay a second notary fee, perhaps [redacted] should contact his new company to discuss potential reimbursement. If any further documentation is necessary to backup the factual account above, please let us know and we are happy to provide it.

Revdex.com,iPostal1 provides digital mailbox software to shipping stores throughout the nation so that customers can view and manage their mail via an app or online from anywhere.  Customers choose the store address they want and file a [redacted] form which allows that store to be their...

agent for receiving [redacted] mail. If they select a store close to where they live may pick up their mail. Otherwise they may request that it be forwarded, opened and scanned, or discarded. The store receives and handles the mail, not iPostal1. We spoke with [redacted] many times and understood that she was experiencing difficulties at her store.  We therefore moved her over to a new location, and she told us she was very pleased with this new store.  In addition, we reached out to the original store to help work out the situation as well as gave [redacted] a direct number to have her lawyer call so we could help her out further. While speaking with the original store they shared with us that they had worked out an arrangement with [redacted] regarding the missing package, but then [redacted] called iPostal1 asking for additional compensation.  We attempted to have a three-way conversation to clarify the matter, but [redacted] responded that she just wanted her account to be closed and refunded for the past month, which we promptly did. We also told her that we would continue to offer help to resolve any issue regarding compensation for the missing package, including working with her attorney.  It appears to us that [redacted] was, indeed, satisfied with the compensation she received from the store, as she has not responded to our offer to provide further assistance.When [redacted] alerted us to her problem with the original shipping store, we responded promptly and courteously. We are dedicated to serving every customer with a high level of support and service. In this case, we spoke with [redacted] numerous times and did everything she asked to address her issue.Thank you,Customer Support - iPostal1

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

- I want to get refunded for the notarized [redacted] form. As your (iPostal1) address is written on the form, it can't be accepted by anyone else. You requested that form, you made me pay for it, and then you close my account. That's very unprofessional behavior. I am wondering if you get any kind of commission from NotaryCam, so that might be your business model. Getting your commission and then closing the account? I don't even wanna know, I just want to get refunded.
- I opened an official complaint with [redacted] about the picture of my card, which is illegal (see attached e-mail from [redacted]). I am now worried about the safety of my financial informations. [redacted] is currently reviewing my complaint.
I am stopping any and every ongoing actions against your company if you refund the 79$ that you made me pay for absolutely nothing. If not, I will make sure that you won't defraud anybody else with your illegal credit card verifications and unprofessional service. This is now a way to treat customers.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Check fields!

Write a review of IPostal1, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

IPostal1, LLC Rating

Overall satisfaction rating

Address: 400 Rella Blvd Ste 123, Montebello, New York, United States, 10901-4249

Phone:

Show more...

Web:

This website was reported to be associated with IPostal1, LLC.



Add contact information for IPostal1, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated