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Ippuku Electronic Cigarettes, LLC

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Reviews Ippuku Electronic Cigarettes, LLC

Ippuku Electronic Cigarettes, LLC Reviews (4)

I provided emails that prove I contacted the company within hours of receipt The company did not respond for over hours and did not ask anything regarding the problem other than "Did I turn it on" and then proceeded to be condescending and rude I repeatedly told the company I no longer wanted the product given the lack of response and what response was given was unprofessional and I refuse to give them any further business I returned the broken product within hours of receipt and returned the "replacement" product within hours unopened as advised by my credit card companyNo where on the site or during the purchase process does it say that all sales are final and I was last told by said company that "He can do whatever he wants including giving me the middle finger and there is not a damn thing I can do about it." This response is unacceptable as have all the other responses from this company have been Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

This customer has had every opportunity to have their product replaced by my company 100% FREE OF CHARGEThe customer ordered their product during PEAK holiday seasonThe customer waited over a week to contact my company about the late arrival, and the attempt at communication was "It doesnt work,
am I doing something wrong?" which FAILED to give my company enough information to IMMEDIATELY address and diagnose the problem as this customer would have likedI requested on several occasions to have a detailed explanation of how the product was not functioning properlyOur product is complicated to use, but comes with detailed instructions and we rarely receive requests for more informationI never received information I requestedInstead I received accusations, complaints, and hateful attacks and comments on my company and myselfDespite not having any explanation, I offered to replace the product 100% FREE of charge- but the customer refusedThe customer sent the REPLACEMENTS back to my company and refuses to accept the product that they signed and purchasedThey seem to be under some notion that at ANY given time - you can purchase anything and at ANY given time - you can decide you don't "like" it or "don't want to learn how to use it properly", and ask for a 100% refund??? What a jokeMost importantly - The problem was an extremely EASY fix, likely did not require the customer to send the items back to my company...but the customer never had the patience to find out if there was an easy solution to the issueThe problem in fact, had absolutely nothing to do with the battery, and had the customer OPENED the instructions and READ them, then they would have known why the product was performing as it was and how to fix it.
IN SUMMARY:
- Customer received paid goods within a reasonable timetable considering peak holiday season- Customer signed a contract with my company when they processed electronic payment through our secured gateway systemCustomer agreed to all Terms and Conditions before purchasingWe OFFER NO WARRANTIES because our product contains delicate electrical componentsWe only offer a warranty (day) on our batteriesThis is specified on our website.
- Customer failed to give a descriptive account of problem.
- Customer refused to accept 100% free replacement of product- Customer "returned to sender" our replacement items for customer

I have addressed this issue in full.
We have no further comment.
No action will be taken

I provided emails that prove 1.  I contacted the company within 12 hours of receipt.  2.  The company did not respond for over 72 hours and did not ask anything regarding the problem other than "Did I turn it on"  and then proceeded to be condescending and rude.  3.  I repeatedly told the company I no longer wanted the product given the lack of response and what response was given was unprofessional and I refuse to give them any further business.  4.  I returned the broken product within 72 hours of receipt and returned the "replacement" product within 24 hours unopened as advised by my credit card company.
No where on the site or during the purchase process does it say that all sales are final and I was last told by said company that "He can do whatever he wants including giving me the middle finger and there is not a damn thing I can do about it."
This response is unacceptable as have all the other responses from this company have been.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

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Address: Honolulu, Hawaii, United States, 96825

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www.ippukuecigs.com

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