Sign in

IPS Packaging

Sharing is caring! Have something to share about IPS Packaging? Use RevDex to write a review
Reviews IPS Packaging

IPS Packaging Reviews (1)

This is the second time they have charged out business for items we did not receive.They charged our business almost $600 last night for boxes we did not pick up. This is the second time they have fraudulently taken money out of our account. 8/23/2013 is when it happened. Do not deal with this company.Desired SettlementThe settlement we would like is that no company ever deals with this company again.Business Response IPS is a large distributor of packaging products, servicing varied manufacturers. This customer ordered small quantities of several special sized boxes. We took the order, and pre-authorized his credit card for the amount. WE DID NOT CHARGE HIS ACCOUNT. But when the boxes were ready, he only wanted 1/10th of the amount, choosing to only pick up what he needed for the next few weeks. Since these boxes were special ordered, we told him that we would need to charge him for what he has picked up, but reauthorize his card for the remaining amount. But since it was a debit card, it held the money (it did not charge him) for the remaining boxes. He was very confused and belligerent. We even waived our company policy on small orders. We did this because he was supposedly a friend of the local divisional sales manager. He wanted us to void the pre-authorization. We are not able to do this. It has to expire on its own (nine days). When he wanted to pick up another 1/10th of the boxes again, the same thing happened. We pre-authorized his credit card for the remaining boxes, and he was very argumentative. Again, not charging him, just pre-authorization.We are not sure what else we could have done to accommodate this customer. He wanted to order special boxes, have us hold them for months, and not charge or pre-authorize his credit card until he decided to pick up the boxes. On special orders, we always pre-authorize for the order, otherwise we would always get stuck with special product, like we have this time.

Check fields!

Write a review of IPS Packaging

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

IPS Packaging Rating

Overall satisfaction rating

Description: Packaging Service

Address: 4481 Pleasant Hill, Memphis, Tennessee, United States, 38118

Phone:

Show more...

Add contact information for IPS Packaging

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated