IPsmarx has fulfilled the requirements as set forth in our purchase agreement, which was signed to and agreed to by the clientWe delivered the software as advertised, as well as provided training, technical support, and help from our highly skilled technicians and training teamWe are not liable for 3rd party companies, as it does state in our agreementHowever, we are happy to help as needed to make sure the client is satisfied with our productWe suggest the client contact us directly to resolve any issuesThe particular web designer this client is using has delivered websites to hundreds of our clients in the past and we can provide positive references and examples to prove this
This client has not paid for the software he is saying he has purchasedHe also has only partially paid for the hardware that he ordered and we have now deliveredWe paid in full for the hardware and are now at a loss of $ 2,We are not liable to deliver anything until payment is received Please find attached: - [redacted] ’s invoice - IPsmarx Product Purchase And Service Agreement signed by [redacted] - [redacted] Confirmation from the manufacturer that the hardware was shipped As you will find in [redacted] ’s invoice, he has agreed to pay $15,in order for us to install the software However, he has only paid $in total (by credit card through [redacted] ), which did not even cover for the price of the hardware we shipped to himThe day after the hardware was delivered to him by the manufacturer, he opened a case with [redacted] to get his payment back(screenshots attached) Here is a breakdown of his credit card payment paid through [redacted] under the name “ [redacted] ***”: $ $ $ $ $ Although he didn’t pay for the software yet (the difference between $15K and his credit card payment of $9750), we did the installation of the software and also we trained him The day after the client received his hardware, as confirmed with his signature from ***, the client has also requested a refund of his payment through [redacted] If [redacted] refunds him the credit card payment, he will then own a stolen hardware and we will need to get our lawyers involved for the full payment plus informing the authorities including the [redacted] Manufacturer and will also look into fraud case As you see we haven’t done anything wrong and we need him to follow his agreement, make the payment for the hardware he received and also pay for the rest of the installed software [redacted] has already ruled in our favor on two of the client's payments and is reviewing the others We find it very interesting that the client has opened all of these claims the day after he received the hardware and now he wants to be refundedSo basically owing a device for free!!Client is disputing "computer software and system which was not delivered as promised and they keep asking for more for things which should have been included in the purchase"Please note that he has a signed agreement with us for the softwareHe has not even paid a penny for this yet to usAs mentioned above, he has only paid partially for a hardware that was delivered to himPlease let us know if you need any additional informationIf you refund him the money, he simply owns a stoned hardwareI am sure [redacted] would protect its sellers and will not allow a claim give someone the opportunity to own a hardware without paying for it If you have any questions, feel free to contact me: [redacted] , ###-###-####, [redacted]
Hello, I am the President of TERANGA SERVICES INC DBA TalkRealMinute and this is a pleasure to express our gratitude to our VOIP provider IPsmarx Technology Inc It been more than one year we have been working with IPsmarx and we are very satisfied with their serviceThey are really helpful and always respond to our needs
IPsmarx has fulfilled the requirements as set forth in our purchase agreement, which was signed to and agreed to by the clientWe delivered the software as advertised, as well as provided training, technical support, and help from our highly skilled technicians and training teamWe are not liable for 3rd party companies, as it does state in our agreementHowever, we are happy to help as needed to make sure the client is satisfied with our productWe suggest the client contact us directly to resolve any issuesThe particular web designer this client is using has delivered websites to hundreds of our clients in the past and we can provide positive references and examples to prove this
This client has not paid for the software he is saying he has purchasedHe also has only partially paid for the hardware that he ordered and we have now deliveredWe paid in full for the hardware and are now at a loss of $ 2,We are not liable to deliver anything until payment is received Please find attached: - [redacted] ’s invoice - IPsmarx Product Purchase And Service Agreement signed by [redacted] - [redacted] Confirmation from the manufacturer that the hardware was shipped As you will find in [redacted] ’s invoice, he has agreed to pay $15,in order for us to install the software However, he has only paid $in total (by credit card through [redacted] ), which did not even cover for the price of the hardware we shipped to himThe day after the hardware was delivered to him by the manufacturer, he opened a case with [redacted] to get his payment back(screenshots attached) Here is a breakdown of his credit card payment paid through [redacted] under the name “ [redacted] ***”: $ $ $ $ $ Although he didn’t pay for the software yet (the difference between $15K and his credit card payment of $9750), we did the installation of the software and also we trained him The day after the client received his hardware, as confirmed with his signature from ***, the client has also requested a refund of his payment through [redacted] If [redacted] refunds him the credit card payment, he will then own a stolen hardware and we will need to get our lawyers involved for the full payment plus informing the authorities including the [redacted] Manufacturer and will also look into fraud case As you see we haven’t done anything wrong and we need him to follow his agreement, make the payment for the hardware he received and also pay for the rest of the installed software [redacted] has already ruled in our favor on two of the client's payments and is reviewing the others We find it very interesting that the client has opened all of these claims the day after he received the hardware and now he wants to be refundedSo basically owing a device for free!!Client is disputing "computer software and system which was not delivered as promised and they keep asking for more for things which should have been included in the purchase"Please note that he has a signed agreement with us for the softwareHe has not even paid a penny for this yet to usAs mentioned above, he has only paid partially for a hardware that was delivered to himPlease let us know if you need any additional informationIf you refund him the money, he simply owns a stoned hardwareI am sure [redacted] would protect its sellers and will not allow a claim give someone the opportunity to own a hardware without paying for it If you have any questions, feel free to contact me: [redacted] , ###-###-####, [redacted]
Hello, I am the President of TERANGA SERVICES INC DBA TalkRealMinute and this is a pleasure to express our gratitude to our VOIP provider IPsmarx Technology Inc It been more than one year we have been working with IPsmarx and we are very satisfied with their serviceThey are really helpful and always respond to our needs