iQuantified Management Services

Complaint [redacted] I am rejecting this response because:Good morning,IQMS nor their client has sent an itemized statement in regard to this issueI only owe one bill whether it is collected from IQMS or their clientI do not know what bill IQMS is referring to, because the response was not very descriptiveAfter reading the response that was given, I am not satisfiedI am rejecting the response, because I do not accept all in the messageIf their client cancelled the bill back, that means I do not owe nothing to IQMS, because I only owe one billI understand everyone has erroneous days and make mistakes but the way I was treated is unacceptable and should not just be utilized as a training opportunityDue to my own medical issue, I was unable to respond soonerIf anything is needed please contact me through Revdex.com only to make sure this issue is resolved satisfactory with both parties Sincerely, [redacted]

In response to Ms***, on or about 10/06/an itemization was mailed to her. Just t clarify, two accounts were placed for collection, one for $with a date of service of 8/23/and one for $with a date of service of 3/14/16. When speaking wtih Ms***, she disputed the existence of two accounts, while concurrently maintaining the $bill was paid. We checked with the original creditor and was informed that Ms*** was correct in that the first bill was paid but the provider had applied the payment to a different date of service. This error was corrected and the account was cancelled back to the client at their request. The second account remains open and unpaid. Itemization has been provided to Ms***. If she would like to contact us, we would be happy to walk her through the bill. Basically, the charge was $950.00. *** *** *** paid a total of $and wrote off $diue to a contractual adjustment, leaving a balance due of $171.00. I have attached the itemization of both account. Please let me know if you have further questionsThank you, *** *** PresidentIQMS

Initial Business Response /* (1000, 5, 2015/07/16) */
Based on the patients information the account was cancelledA letter was sent to the patient to inform her that she no longer owes the debtOur client did not make the necessary insurance adjustment prior to assigning it to usManagement will
listen to the recorded call and address the service issue with the appropriate staffPlease advise if you'd like a copy of the letter
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My issue and request was that the debt they were trying to collect was invalid and not owed by me, as it had been paid in full by my insurance companyI hope when they listen to the phone call and counsel with their associate they will agree that my reading the details from the EOB from the insurance company should have alerted him to the fact that there was undoubtedly a problem with the records they had and he should have immediately said they would investigate furtherI also hope they will be looking into why I was being notified for the first time about an account that was a year oldVery poor business practices all the aroundThank you

Complaint[redacted]
I am rejecting this response because:Good morning,IQMS nor their client has sent an itemized statement in regard to this issue. I only owe one bill whether it is collected from IQMS or their client. I do not know what bill IQMS is referring to, because the response was not very descriptive. After reading the response that was given, I am not satisfied. I am rejecting the response, because I do not accept all in the message. If their client cancelled the bill back, that means I do not owe nothing to IQMS, because I only owe one bill. I understand everyone has erroneous days and make mistakes but the way I was treated is unacceptable and should not just be utilized as a training opportunity. Due to my own medical issue, I was unable to respond sooner. If anything is needed please contact me through Revdex.com only to make sure this issue is resolved satisfactory with both parties.
Sincerely,
[redacted]

Good morning. Firstly, my apologies for the delay in my response.  I had a heart attack last month which has put me behind a bit. We researched Ms. [redacted]'s complaint with our client.  After account reveiw, it became apparent that a payment was posted to the wrong date of service,...

resulting in the account being placed in error with IQMS for collection.  The client has corrected the posting and we have cancelled the account back to the client.  Ms. [redacted] still has one other account with IQMS, with a balance still due.  We will be mailing an itemization of the remaining account to Ms. [redacted] this week.  I have spoken with the employees involved and have used this occasion as a training opportunity.  Please let me know if you need anything further from my office.   Best Regards, [redacted] President, IQMS