The documentation provided by Allied does not demonstrate that the alarm works. As we have indicated multiple times the alarm will not arm and just continues to go off at random times. The alarm control panel does not respond to any commands. The only way to stop the loud, high pitched alarm from going off, is to unplug the system.We have requested a repair of this system multiple times. Every time we are promised a call and an appointment set up from the technician, but nobody ever calls. We had the system fixed once and worked for less then a week. This was the only time in over a year that the system worked. We had the company call us only after our complaint with the RevDex.com to have a technician come and work on the system. At this point they had already agreed to let us out of the contract, so it didn't make since to have them come work on it.As Allied pointed out, we had negotiated a great deal on our service. This may be true, but it didn't work for over a year. I'm not sure if paying for a service in which we are unable to use is a very good deal at all. We paid for a service and requested multiple times for a repair of our service panel. Allied didn't follow through with their part of the contract. Thank You for the assistance. We hope this helps Allied give better business in the future. We had recommended them to many friends and family when we first signed with them. We only hope that they receive better service then we did.Thank You [redacted] and *** [redacted]
The documentation provided by Allied does not demonstrate that the alarm works. As we have indicated multiple times the alarm will not arm and just continues to go off at random times. The alarm control panel does not respond to any commands. The only way to stop the loud, high pitched alarm from going off, is to unplug the system.We have requested a repair of this system multiple times. Every time we are promised a call and an appointment set up from the technician, but nobody ever calls. We had the system fixed once and worked for less then a week. This was the only time in over a year that the system worked. We had the company call us only after our complaint with the RevDex.com to have a technician come and work on the system. At this point they had already agreed to let us out of the contract, so it didn't make since to have them come work on it.As Allied pointed out, we had negotiated a great deal on our service. This may be true, but it didn't work for over a year. I'm not sure if paying for a service in which we are unable to use is a very good deal at all. We paid for a service and requested multiple times for a repair of our service panel. Allied didn't follow through with their part of the contract. Thank You for the assistance. We hope this helps Allied give better business in the future. We had recommended them to many friends and family when we first signed with them. We only hope that they receive better service then we did.Thank You [redacted] and *** [redacted]