Complaint: [redacted] I am rejecting this response because:I disagree with the company's statement that the alarm works As we have told the company (to include invoicing company) the alarm would never set and would continuously go off no matter how many times I would try to disarm I had to go as far as unplugging the system because it would not stop going off no matter how many times I tried to disarm This was explained to the company and their technicians were never able to resolve We didn't ask for the new installed system The company told us that they were upgrading their system and it would not work with the older system Granted, my wife signed the new contract but Allied was under contract to provide an operational system which they have been unable to perform.By October 2017, we were done paying for a system that had not worked in over a year and was cancelling our contract due to default on part of Allied's inability to repair the alarm As indicated in the alarm history, there are multiple alarms that kept occurring even though the alarm was never set I had to request the alarm in test to prevent the alarm from continuing to go off at the house This was explained to the company but they made no attempt to repair.I stand by my request for a refund Allied was paid for a service that they were unable to provide for over a year Allied was given multiple opportunities to rectify the situation which they failed to do Allied owes me a refund for one-year for default of the contract Regards, *** [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I disagree with the company's statement that the alarm works As we have told the company (to include invoicing company) the alarm would never set and would continuously go off no matter how many times I would try to disarm I had to go as far as unplugging the system because it would not stop going off no matter how many times I tried to disarm This was explained to the company and their technicians were never able to resolve We didn't ask for the new installed system The company told us that they were upgrading their system and it would not work with the older system Granted, my wife signed the new contract but Allied was under contract to provide an operational system which they have been unable to perform.By October 2017, we were done paying for a system that had not worked in over a year and was cancelling our contract due to default on part of Allied's inability to repair the alarm As indicated in the alarm history, there are multiple alarms that kept occurring even though the alarm was never set I had to request the alarm in test to prevent the alarm from continuing to go off at the house This was explained to the company but they made no attempt to repair.I stand by my request for a refund Allied was paid for a service that they were unable to provide for over a year Allied was given multiple opportunities to rectify the situation which they failed to do Allied owes me a refund for one-year for default of the contract Regards, *** [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]