Sign in

Ireland-Gannon Associates, Inc.

Sharing is caring! Have something to share about Ireland-Gannon Associates, Inc.? Use RevDex to write a review
Reviews Ireland-Gannon Associates, Inc.

Ireland-Gannon Associates, Inc. Reviews (8)

I am rejecting this response because: I took the car to a local mechanic and they told me that this truck should not have been sold and surprised how bad the
condition was and the amount of work that neededThe were shocked that a dealership like webb would even sell something like this and found that the modulator to the fuel pump was being hung on be electrical tape and that there was no way that the dealership would have missed that had they done a full inspection of the truck before placing it for sale. I will be exploring my legal options unless the dealership is willing to take the car back and give me a full refund

Initial Business Response /* (1000, 11, 2017/09/21) */
On 7/11/at 7:a.m*** brought his C-Max with the odometer reading XXXXXX wanting to have the Works Package completedThis package consist of an oil change, tire rotation and visual inspection on brakes, battery, tires and other
wear itemsThere was no mention or request to diagnose a "check engine light" as he claimsThe Technician, while performing the requested maintenance noticed that there was a right inner tie-rod that needed replaced as well as a four wheel alignment needed*** authorized the repairs and we proceededThe repairs and the financial obligation was completed by 10:
Over a month later on 8/23/*** brought his vehicle into the shop with XXXXXX miles on it stating that the "Check Engine" light was onAdditionally, there was a safety recall that needed to be completed and parts were available forWith his permission, we diagnosed the concern as faulty fuel injectorsThe agreement was made to proceed by ***Unfortunately, we did not have the required parts to complete this repairThe service advisor informed him that Ford Motor Company would authorize a one day rental included with the safety recallHis "Check Engine" concern as well as the safety recall were completed the following day*** was notified around 3:p.mthat his vehicle was completedHis claim of us "mis/undiagnosed the first time" is falsePerhaps, he is unclear of this
The issue of missing merchandise in his vehicle upon pick up has been investigated by management and has resulted in no evidence leading to any wrong doing by our employees hereThere are several sign posted in the service write up area as reminder that we are not responsible for loss of any articles left in the carThis is also stated on the service document that *** signed at the beginning of all transactionsAs this point We at Webb Ford consider this case closedEnclosed will be copies of the service documents on both visits with ***'s signature on themAs far as his request to review and audit our hiring process and complaint resolution process
will not happen
Initial Consumer Rebuttal /* (3000, 13, 2017/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are lying againThe initial reason I first brought the car was for the complete package AND to diagnose the check engine lightI was told the light "likely came on because I hit 100,miles, which was as I stated a misdiagnosis
Again, they point to a sign saying they are not responsible for the theft done by there employeesThere are several court cases which invalidate there beliefs
I was noticed by the Indiana Attorney General that they will be taking up this caseIn the meantime, Webb Ford still doesn't properly diagnose issues and still justifies their employees that steal from their customers

Initial Business Response /* (1000, 5, 2015/07/30) */
Contact Name and Title: Dan ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
Customer will not talk to us face to face or by phoneCustomer owes us $and knows it only one trying to pull a scam is
customer!
OFFER:
We would be glad to give customer paper workAll he has to do is come into the dealership with and we will release itWe don't mail title work
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We don't except the offer for two reasons1) They are wanting us to drive an hour away to pick up title work they should have mailed by nowThere's no reason why they can't put the title work in the mail2) You'll notice in the dealers response he's trying to be slickHe say's all we have to do is come into the dealership with and we will release itThe dealer is still implying that we need to bring them money and we are not doing thatI've bought many new cars in the past years and they have always either registered the car for me through the BMV or sent me the title paperwork via the mailThe dealer is trying to set up a one on one confrontation which will turn uglyI've already had several nasty conversations with them and do not wish to drive an hour to have anotherThere is no reason in the world they can't either register the Ford Edge immediately with the BMV or send out our title work in the mail immediatelyCommon sense dictates that there is no need for me to drive an hour to pick up title work, especially when they said at the time of purchase they would send it in the mail, so we didn't have to drive all the way back out to pick it upThe dealer is being dishonest! The dealer is putting myself and my wife at risk as we are driving a vehicle with no registration and no plates and the dealer is trying to extort money from us because of a mistake they madePlease have the dealer mail us our title workThey have our addressThey said they would do thisThey are trying to create a scene at the dealership and we are not going down that road with them
Final Consumer Response /* (4200, 12, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dan *** gm can send us the paperwork through the mail as they stated they would do when we purchased the Ford EdgeTheir is no reason we need to drive an hour to pick up paperwork that they should have sent out over a month agoI don't trust them enough to go back to the dealershipI think they are trying to set up an ambush that will resort and nothing good and a wasted drive for usPlease have Dan *** send us the paperwork in the mail then everything will be resolvedOther wise I will be happy to continue to bombard them with e-mails and posts and eventually I will see them in a court room where I will show the contracts that were signed and dated and stamped by both us and the sales manager at the time of purchase and I will be suing for more than just the paperworkAgain they are pulling a scam and we will not be bullied*** send out the paperwork immediately
Final Business Response /* (4030, 15, 2015/08/17) */
Customer still can not produce a receipt for $cause they never gave us the down paymentIf customer wants to contact a lawyer that would be fine then the truth will come outCustomer keeps saying he as paperwork for the $Never has the customer stated he gave us the $cause they haven'tWe have already turned it over to our lawyer
OFFER:
Same offer come in and I will release paper work

We will look at the vehicle at try to help the customer with a discount on repairs. We will not work on the truck for free.

Initial Business Response /* (1000, 6, 2015/10/12) */
Contact Name and Title: dennis [redacted]
Contact Phone: XXXXXXXXXX
Customer came in looking to buy a car, filled out a credit application and signed it. We tried to obtain financing and were unable to help.
OFFER:
Initial Consumer Rebuttal...

/* (3000, 8, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I came in to obtain information about a car, but I was misled. The car salesman told me that they we NOT running my credit, so he lied.

Initial Business Response /* (1000, 5, 2015/07/22) */
Contact Name and Title: Vince [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@webbford.com
After reviewing the history on this vehicle, I show no record with any repair that involves removing the headliner. If there is a...

noise that needs to be repaired the customer needs to come in during service hours to have it resolved. I suggest that she comes in and road test with the tech so everybody will be on the same path. If there is a noise that has to be repaired, we will follow Ford Motor Company procedures on resolving it
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is scary that the dealership I was taking my car to for routine maintenance and other issues are not keeping accurate records of the service they provide. This was my second time taking my car in for routine service. The first time I sat there 2 hours for an oil change. The place cleared out, filled up and cleared out again before my oil was changed. The 2nd time was just as bad. However, the 2nd time, 11/11/2014, I took the car in for a routine checkup and I also showed them the headliner coming down. After sitting there 3 hours and finding out that they had not even started to look at my car they gave me a loaner to go home just in case they needed to keep my car an additional day. I was called a few hours later and told my car was ready. The invoice states that they secured the headliner, but maybe they did not if they don't have a record of it. I had just started a new job and could not take off to take the car back in the shop for the noise I was hearing and was praying that it did not cause me any harm. It sounded like the window or something else was out of place. The service hours and my hours of work were not on the same page and they are not available on weekends for major service repairs, so I decided to put my safety in God's hands. That's why when I had the day off and I knew the car had a recall, I thought I would get both things taken care of at the same time. it never occurred to me that the technician would not even take the time to address the problem we discussed. I do remember the way the guys looked at each when I explained the problem. I don't think they had any intention on looking into the unsecured headliner. I wonder now if they even did the work to cure the recall. I've only had 3 visits with Webb Ford for service and each time I walked away disappointed. The 1s time the guy had oil all inside and outside of my car. I asked them if they could clean it out. The inside was wiped out and I was told they did not have a car wash for the outside. I couldn't believe it. If they can't find a copy of the invoice provided to me for the alleged service, I will be more than happy to give a copy. the customer's safety and satisfaction comes first and if they took the headliner off to check and found nothing then that is their responsibility. They only want to do work where they can get paid billable hours for it. This car is still under warranty so they don't want to put in the time. This is why I waited 2 hours on my 1st visit. The oil change was free so they took all the paying customers before me. Unreal!

Initial Business Response /* (1000, 12, 2016/12/22) */
The car was bought as is customer was offered an extended warranty. We can't fix everything on the car it is a pre-driven car not new.
If customer wants to trade vehicle in we will help him anyway we can.
Initial Consumer Rebuttal /*...

(3000, 14, 2016/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A car sold from the dealership should be thoroughly checked by certified mechanics. Car was also sold for more than the Kelly blue book price. Was also told there was nothing they could do for me. I had already paid for vehicle to be fixed.

Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: dennis [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]ford.com
Customer came in to the dealership and negotiated a deal to pay 539 a month on said vehicle. we tried to get her done thru a credit union, but...

beacause of the very poor credit she had, credit union would not buy the deal with her credit. The price the customer paid was the price the vehicle was advertised at. As far as detail customer was here after hours and wash bay was already locked down so she was aware she needed to bring vehiccle back the next day to get a detail. Customer payment now is 518 which is considerably less than what she agreed to. Due to the fact that vehicle was sold as is, customer is responsible for any repairs the vehicle needs. I wolud like an apology from the customer for the abusive klanguage which she spoke to myself, my salesman, and my finance manager. Very disrespectful.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, the vehicle had NO price on it, it was only negotiated between finance personal and salesman. The price of vehicle was never given to me. I was only advised of payment amount which my limit when I first walked in the door was $500.00 a month...max. They also told me my credit wasn't bad, and that "bad things happen to good people". Well I am a good person, a very honest straight forward person that got scammed from Webb ford. A detail of vehicle was never discussed by them. They only detailed it the next day AFTER I complained about the inside having crumbs inside. I was never told that the vehicle was sold "as is" .... How can you not make a customer happy after they just purchased a vehicle from you. There is no way anyone should be talked to like I was talked to after purchasing a 26K vehicle from a dealership. I was talked to like a was a sg. Worst experience of my life. Worst customer service, the worst people I have ever had to deal with. Which is a lot to say after working in law enforcement for 10 years. Webb ford does bad business, and has done bad business with many people as I come to find out. It's sad that they are still in the business scamming people like they do. I will not accept this response. They know they are in the wrong, and they will continue to scam and treat people like they do if something is not done.

Check fields!

Write a review of Ireland-Gannon Associates, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Ireland-Gannon Associates, Inc. Rating

Overall satisfaction rating

Add contact information for Ireland-Gannon Associates, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated