Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Contact Name and Title: dennis [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@***ford.com Customer came in to the dealership and negotiated a deal to pay a month on said vehiclewe tried to get her done thru a credit union, but beacause of the very poor credit she had, credit union would not buy the deal with her creditThe price the customer paid was the price the vehicle was advertised atAs far as detail customer was here after hours and wash bay was already locked down so she was aware she needed to bring vehiccle back the next day to get a detailCustomer payment now is which is considerably less than what she agreed toDue to the fact that vehicle was sold as is, customer is responsible for any repairs the vehicle needsI wolud like an apology from the customer for the abusive klanguage which she spoke to myself, my salesman, and my finance managerVery disrespectful OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, the vehicle had NO price on it, it was only negotiated between finance personal and salesmanThe price of vehicle was never given to meI was only advised of payment amount which my limit when I first walked in the door was $a month...maxThey also told me my credit wasn't bad, and that "bad things happen to good people"Well I am a good person, a very honest straight forward person that got scammed from Webb fordA detail of vehicle was never discussed by themThey only detailed it the next day AFTER I complained about the inside having crumbs insideI was never told that the vehicle was sold "as is" How can you not make a customer happy after they just purchased a vehicle from youThere is no way anyone should be talked to like I was talked to after purchasing a 26K vehicle from a dealershipI was talked to like a was a scumbagWorst experience of my lifeWorst customer service, the worst people I have ever had to deal withWhich is a lot to say after working in law enforcement for yearsWebb ford does bad business, and has done bad business with many people as I come to find outIt's sad that they are still in the business scamming people like they doI will not accept this responseThey know they are in the wrong, and they will continue to scam and treat people like they do if something is not done
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: Vince [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @webbford.com After reviewing the history on this vehicle, I show no record with any repair that involves removing the headlinerIf there is a noise that needs to be repaired the customer needs to come in during service hours to have it resolvedI suggest that she comes in and road test with the tech so everybody will be on the same pathIf there is a noise that has to be repaired, we will follow Ford Motor Company procedures on resolving it OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is scary that the dealership I was taking my car to for routine maintenance and other issues are not keeping accurate records of the service they provideThis was my second time taking my car in for routine serviceThe first time I sat there hours for an oil changeThe place cleared out, filled up and cleared out again before my oil was changedThe 2nd time was just as badHowever, the 2nd time, 11/11/2014, I took the car in for a routine checkup and I also showed them the headliner coming downAfter sitting there hours and finding out that they had not even started to look at my car they gave me a loaner to go home just in case they needed to keep my car an additional dayI was called a few hours later and told my car was readyThe invoice states that they secured the headliner, but maybe they did not if they don't have a record of itI had just started a new job and could not take off to take the car back in the shop for the noise I was hearing and was praying that it did not cause me any harmIt sounded like the window or something else was out of placeThe service hours and my hours of work were not on the same page and they are not available on weekends for major service repairs, so I decided to put my safety in God's handsThat's why when I had the day off and I knew the car had a recall, I thought I would get both things taken care of at the same timeit never occurred to me that the technician would not even take the time to address the problem we discussedI do remember the way the guys looked at each when I explained the problemI don't think they had any intention on looking into the unsecured headlinerI wonder now if they even did the work to cure the recallI've only had visits with Webb Ford for service and each time I walked away disappointedThe 1s time the guy had oil all inside and outside of my carI asked them if they could clean it outThe inside was wiped out and I was told they did not have a car wash for the outsideI couldn't believe itIf they can't find a copy of the invoice provided to me for the alleged service, I will be more than happy to give a copythe customer's safety and satisfaction comes first and if they took the headliner off to check and found nothing then that is their responsibilityThey only want to do work where they can get paid billable hours for itThis car is still under warranty so they don't want to put in the timeThis is why I waited hours on my 1st visitThe oil change was free so they took all the paying customers before meUnreal!
Initial Business Response / [redacted] (1000, 6, 2015/10/12) */ Contact Name and Title: dennis [redacted] Contact Phone: XXXXXXXXXX Customer came in looking to buy a car, filled out a credit application and signed itWe tried to obtain financing and were unable to help OFFER: Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I came in to obtain information about a car, but I was misledThe car salesman told me that they we NOT running my credit, so he lied
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Contact Name and Title: dennis [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@***ford.com Customer came in to the dealership and negotiated a deal to pay a month on said vehiclewe tried to get her done thru a credit union, but beacause of the very poor credit she had, credit union would not buy the deal with her creditThe price the customer paid was the price the vehicle was advertised atAs far as detail customer was here after hours and wash bay was already locked down so she was aware she needed to bring vehiccle back the next day to get a detailCustomer payment now is which is considerably less than what she agreed toDue to the fact that vehicle was sold as is, customer is responsible for any repairs the vehicle needsI wolud like an apology from the customer for the abusive klanguage which she spoke to myself, my salesman, and my finance managerVery disrespectful OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, the vehicle had NO price on it, it was only negotiated between finance personal and salesmanThe price of vehicle was never given to meI was only advised of payment amount which my limit when I first walked in the door was $a month...maxThey also told me my credit wasn't bad, and that "bad things happen to good people"Well I am a good person, a very honest straight forward person that got scammed from Webb fordA detail of vehicle was never discussed by themThey only detailed it the next day AFTER I complained about the inside having crumbs insideI was never told that the vehicle was sold "as is" How can you not make a customer happy after they just purchased a vehicle from youThere is no way anyone should be talked to like I was talked to after purchasing a 26K vehicle from a dealershipI was talked to like a was a scumbagWorst experience of my lifeWorst customer service, the worst people I have ever had to deal withWhich is a lot to say after working in law enforcement for yearsWebb ford does bad business, and has done bad business with many people as I come to find outIt's sad that they are still in the business scamming people like they doI will not accept this responseThey know they are in the wrong, and they will continue to scam and treat people like they do if something is not done
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: Vince [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @webbford.com After reviewing the history on this vehicle, I show no record with any repair that involves removing the headlinerIf there is a noise that needs to be repaired the customer needs to come in during service hours to have it resolvedI suggest that she comes in and road test with the tech so everybody will be on the same pathIf there is a noise that has to be repaired, we will follow Ford Motor Company procedures on resolving it OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is scary that the dealership I was taking my car to for routine maintenance and other issues are not keeping accurate records of the service they provideThis was my second time taking my car in for routine serviceThe first time I sat there hours for an oil changeThe place cleared out, filled up and cleared out again before my oil was changedThe 2nd time was just as badHowever, the 2nd time, 11/11/2014, I took the car in for a routine checkup and I also showed them the headliner coming downAfter sitting there hours and finding out that they had not even started to look at my car they gave me a loaner to go home just in case they needed to keep my car an additional dayI was called a few hours later and told my car was readyThe invoice states that they secured the headliner, but maybe they did not if they don't have a record of itI had just started a new job and could not take off to take the car back in the shop for the noise I was hearing and was praying that it did not cause me any harmIt sounded like the window or something else was out of placeThe service hours and my hours of work were not on the same page and they are not available on weekends for major service repairs, so I decided to put my safety in God's handsThat's why when I had the day off and I knew the car had a recall, I thought I would get both things taken care of at the same timeit never occurred to me that the technician would not even take the time to address the problem we discussedI do remember the way the guys looked at each when I explained the problemI don't think they had any intention on looking into the unsecured headlinerI wonder now if they even did the work to cure the recallI've only had visits with Webb Ford for service and each time I walked away disappointedThe 1s time the guy had oil all inside and outside of my carI asked them if they could clean it outThe inside was wiped out and I was told they did not have a car wash for the outsideI couldn't believe itIf they can't find a copy of the invoice provided to me for the alleged service, I will be more than happy to give a copythe customer's safety and satisfaction comes first and if they took the headliner off to check and found nothing then that is their responsibilityThey only want to do work where they can get paid billable hours for itThis car is still under warranty so they don't want to put in the timeThis is why I waited hours on my 1st visitThe oil change was free so they took all the paying customers before meUnreal!
We will look at the vehicle at try to help the customer with a discount on repairsWe will not work on the truck for free
Initial Business Response / [redacted] (1000, 6, 2015/10/12) */ Contact Name and Title: dennis [redacted] Contact Phone: XXXXXXXXXX Customer came in looking to buy a car, filled out a credit application and signed itWe tried to obtain financing and were unable to help OFFER: Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I came in to obtain information about a car, but I was misledThe car salesman told me that they we NOT running my credit, so he lied