Irenttoown.com

Initial Business Response / [redacted] (1000, 10, 2015/12/01) */ Received business response via email on 12/1/15: As I mentioned, this is not our companyThat website is owned by a company called Lead QualThis is their contact info: (XXX) XXX-XXXX (Monday - Friday 6AM - 6PM PST, Saturday - Sunday 9AM - 5PM PST)You can also contact us at XXXX XXth StSteEmeryville, CA XXXXX Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 22, 2016/01/19) */ This company "renttoown.org" has charged me AGAIN! They left me a voice mail stating they would refund me yet againI am going to contact my credit card coto advise them to block this site from charging my card, if that is possible Final Business Response / [redacted] (4000, 24, 2016/01/26) */ Hello, Thank you for bringing Customer S's complaint to our attentionWe apologize for any inconvenience we may have causedBefore we allow our customers to submit personal information (e.gname, address, phone number, email, and credit card number), we require them to check a box agreeing to our Terms of UseAdditionally, our website clearly displays our billing protocol on our registration pageThe billing protocol states that the customer agrees to be enrolled in a 7-day trial for $chargeAfter the days, the customer agrees to be billed $49.60/month until the customer cancelsLastly, our business sends a confirmation email clarifying the trial period's billing protocol According to our logs, Customer S signed up on 8/27/for a 7-day trialOur logs show that Customer S was charged after the 7-day trial on 9/3/for monthly membership, and again on 10/4/Customer S first contacted our customer service department on 10/8/2015, stating their concernOur customer service department cancelled Customer S's account, and gave her a refund of $in separate $installments (due to two different monthly charges)Our logs show that no further billing occurred after 10/8/On 1/21/2016, our customer service manager called Customer S to discuss their concern, but was unable to reach Customer SA voice message was left explaining the two refund installments, as well as that no further charges were made after 10/4/Our customer service manager also welcomed Customer S to speak directly to our manager if Customer S calls back to discuss the matter With the account cancellation and refund of the two monthly fees, the issue with this customer has been resolved Final Consumer Response / [redacted] (4200, 26, 2016/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company charged me another - I did receive a voice mail from them saying this would be refunded but as of today it has not been refundedThe voice mail was rude as well

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Hello, Thank you for bringing Customer R's complaint to our attentionWe apologize for any inconvenience we may have causedBefore we allow our customers to submit personal information (e.gname, address, phone number, email, and credit card number), we require them to check a box agreeing to our Terms of UseAdditionally, our website clearly displays our billing protocol on our registration pageThe billing protocol states that the customer agrees to be enrolled in a 7-day trial for $chargeAfter the days, the customer agrees to be billed $49.60/month until the customer cancelsAdditionally, our business sends a confirmation email clarifying the trial period's billing protocol According to our logs, Customer R signed up for our full services on 8/16/and emailed our customer service department that same day expressing interest in a specific property found on our websiteOur department responded accordingly on 8/17/2015, but never heard back from Customer R until 10/16/2015, when Customer R called to cancel the accountThe account was cancelled at that time, and no further billing took placeAn email was sent to Customer R that confirmed account cancellation, provided the cancellation number, and restated the terms of use that were agreed upon when Customer R signed upAdditionally, the account had been refunded in full With the cancellation and refund of the monthly fee, the issue with this customer has been resolved

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Dear Revdex.com,Thank you for alerting us to customer TW's concernsWe investigated the history on TW's account and have taken action to promote customer satisfactionWe believe this issue is now closedPlease review the following information concerning this account.For more background information, please know our website contains a large national property databaseThis database contains information on a wide variety of properties, including rent-to-own, owner-financed, for sale by owner, traditional MLS resale listings, bank foreclosures, pre-foreclosures, auctions, short sales, tax liens, and others This information is compiled from raw data received from data vendors, who make their real esate data available on contracted, commercial terms, and includes syndicated data for MLS listings and public record filings Our website aggregates and presents this real estate data in a consumer friendly format (usually in the form of listings) and a searchable interface that allows consumers to research a very wide variety of propertiesWe explicitly state we do not participate in home transactions and do not represent home sellers or buyers who may conduct a sale or purchaseOur role is as a data provider onlyBecause property data and listing status is subject to change at any time without notice, we cannot guarantee availability of any particular property by location.On 9/17/17, Customer TW registered an account on our secure websiteBefore a new account can be registered, a customer must acknowledge and agree with our stated terms of use, pricing and billing termsCustomer TW entered her charge card information and agreed to the termsNo account can be activated and no charges can be made without the customer's prior agreementThe account TW registered included an initial trial to allow her access to our website for seven days for $The terms state if the account is not cancelled within the seven day trial period, the account will be billed $per month going forward until the customer elects to cancel the account and discontinue access to our websiteCancellations are very easy to process by the customer and may be done days per week, hours per day directly on our website, or by sending us an email, or by calling our automated phone cancellation line, or by calling our Customer Service department and speaking to a service representativeImmediately upon cancellation, a unique cancellation confirmation number is emailed to the customer and displayed on our website (when accounts are cancelled online)Our customer service system also time stamps all customer communications and callsCustomer TW claims to have called to cancel twice before her trial ended, however, we have no record of her contacting us to do soWe have no cancellation confirmation number recorded prior to 9/26/at 8:36am, when TW called into our automated cancellation phone line and cancelled her account directlySince we did not have a cancellation from her prior to 9/24/(the end of her trial period), we billed her and maintained her account open and accessible for her use, per the terms of purchase she previously agreed to.Because we had maintained the account open and available per her purchase, we did not understand why her refund was warrantedCustomer TW called our Customer Service department and spoke to our service agent on 9/28/She asked for a refundOur Customer Service agent asked TW to substantiate the refund requestAs a measure of goodwill, our Customer Service agent offered TW a partial refund as a middle ground, since we had provided access to our website and maintained her account active for her useCustomer TW did not wish to take this offerWe have not yet received a reply from TW with the information requested.Upon receiving this complaint, our Customer Service Manager attempted to contact TW at the phone number providedOur phone calls went unansweredTo avoid any delay, our Manager left TW a voice mail explaining the terms of use for our website she had agreed toWe also processed a courtesy refund as requested to promote goodwillThis refund was processed on 9/29/and would be expected to show a credit on her charge card account in to business days, depending on the processing policy of her bankWe emailed this informaiton to TW as well.We consider this issue is closedThank you

Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Hello, Thank you for bringing Customer R's complaint to our attentionWe apologize for any inconvenience we may have causedBefore we allow our customers to submit personal information (e.gname, address, phone number, email, and credit card number), we require them to check a box agreeing to our Terms of UseAdditionally, our website clearly displays our billing protocol on our registration pageThe billing protocol states that the customer agrees to be enrolled in a 7-day trial for $chargeAfter the days, the customer agrees to be billed $49.60/month until the customer cancelsLastly, our business sends a confirmation email clarifying the trial period's billing protocol According to our logs, Customer R signed up on 10/1/for a 7-day trialThe customer attempted to call us on 10/25/2015, but called one of our different brand that is not RTOWe had no other contact with the customer other than her calling a different brandCustomer R cancelled her account on 11/4/and was refunded the monthly charge of $and the $charge for Foreclosure ListingsOur customer service department emailed Customer R to inform her that she had been fully refunded With the cancellation and refund of the monthly fee, the issue with this customer has been resolved Final Business Response / [redacted] (1000, 8, 2015/11/12) */ Hello, Thank you for bringing Customer R's complaint to our attentionWe apologize for any inconvenience that may have been causedBefore we allow our customers to submit personal information (e.gname, address, phone number, email, and credit card number), we require them to check a box agreeing to our Terms of UseAdditionally, our website clearly displays our billing protocol on our registration pageThe billing protocol states that the customer agrees to be enrolled in a 7-day trial for $chargeAfter the days, the customer agrees to be billed $49.60/month until the customer cancelsLastly, our business sends a welcome email confirming the trial period's billing protocol According to our logs, Customer R signed up on 10/1/for a 7-day trialThere was no correspondence from Customer R until we received this notice from Revdex.comWe cancelled her account on 11/4/2015, and although her account was billed correctly we provided a full refund to Customer ROur customer service department emailed Customer R to inform her that she had been fully refundedWe also attempted to reach her via telephone, but had to leave a voice message With the cancellation of the account, and refund of the monthly fee, the issue with this customer has been resolved

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Thank you for bringing Customer [redacted] complaints to our attentionBefore we allow our customers to submit any personal information (such as name, address, phone number, email, and credit card number) we require them to check a box agreeing to our Terms of UseAdditionally we very clearly display our billing protocol on our registration pageThe billing protocol specifically states the customer agrees to be enrolled in a 7-day trial for a $charge, and that the customer agrees to be billed $per month after the trial expires until the customer cancelsAfter registration, we also send a confirmation email clarifying the trial period's billing protocol According to our customer database logs, Customer [redacted] signed up on 7/13/and was charged the first monthly membership fee on 7/20/We received a call from Customer [redacted] on 8/6/asking for a refundThe refund was granted during the phone call and a confirmation email for the account cancellation and refund was sent that same dayWith the full refund, we believe the the issue to be resolved

Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: *** *** COO
Contact Email: ***@apartmentlist.com
Hi ***,
I am sorry to hear about your challengesI would like to clear a few things up
1) Apartment List does not and has never charged for access
to Apartment ListOur service is free to consumers
2) I believe you are referring to having a membership to access Rent To Own real estateThat website is owned by LeadQual and they have mistakenly listed our address as their contact info
Their address is *** *** St, Ste *** *** *** XXXXXTheir phone number is X -(XXX) XXX-XXXX
They will be able to assist you resolving the charge for your Rent to Own membership
If you need more help, please feel free to contact me
Best,
***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As you can tell my complaint was redirected to another 'parent' company and was given a new address and contact numberWill you please let me know if I now need to submit a separate complaint? Makes you wonder why they gave a faulty address for complaints
Final Business Response /* (4000, 10, 2015/09/28) */
Hello,
Thank you for bringing Customer H's complaints to our attentionDespite a valid contract we authorized Customer H a full refund and a confirmation email was sent out
Before we allow our customers to submit any personal information (such as name, address, phone number, email, and credit card number) we require them to check a box agreeing to our Terms of UseAdditionally we very clearly display our billing protocol on our registration pageThe billing protocol specifically states the customer agrees to be enrolled in a 7-day trial for a $charge, and that the customer agrees to be billed $per month after the trial expires until the customer cancelsAfter registration, we also send a confirmation email clarifying the trial period's billing protocol
Customer H signed up on July 18th 2013, and then years later the customer called to cancel her service on July 23rd The cancellation was done by a customer service repAnother rep tried contacting Customer via telephone to discuss concerns and requested a call back but no response was made by the CustomerA full refund was provided on September 28th and a refund confirmation was emailed out, so we believe this issue to be resolved
Final Consumer Response /* (2000, 12, 2015/10/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/11) */
Hello,
Thank you for bringing Customer A's complaints to our attentionWe'd like to offer our apologies to Customer A for any inconvenience we may have causedBefore we allow our customers to submit any personal information (such as name,
address, phone number, email, and credit card number) we require them to check a box agreeing to our Terms of UseAdditionally we very clearly display our billing protocol on our registration pageThe billing protocol specifically states the customer agrees to be enrolled in a 7-day trial for a $charge, and that the customer agrees to be billed $per month after the trial expires until the customer cancelsAfter registration, we also send a confirmation email clarifying the trial period's billing protocol
According to our logs, Customer A started the trial on 7/29/2015, and after the trial period his account was charged on 8/5/Customer A called our customer support center on 8/7/to cancelEven though the customer hung up before our service reps could get to him, we emailed the member back that day stating the account had been cancelled, providing the cancellation number, and refunding the monthly membership feeThe customer's bank contacted our customer support center on 8/7/2015, and we let them know the refund had already been made back to the customerWe apologize for the long hold time, but we responded very quickly through email once he hung up
With the full refund of the monthly fee, the issue with this customer has been fully resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/07/07) */
Hello,
We checked all our customer logs, but it appears that there is no record of Customer A having an account with iRentToOwn.comOur customer service manager attempted to contact Customer A at the day phone number given to us, but we
were unable to reach himGiven that there is no record of this customer and that the customer has not reciprocated our attempts to contact him, we believe the issue to be resolved

Initial Business Response /* (1000, 5, 2015/11/09) */
Hello,
Thank you for bringing Customer S's complaint to our attentionWe apologize for any inconvenience we may have causedBefore we allow our customers to submit personal information (e.gname, address, phone number, email, and credit
card number), we require them to check a box agreeing to our Terms of UseAdditionally, our website clearly displays our billing protocol on our registration pageThe billing protocol states that the customer agrees to be enrolled in a 7-day trial for $chargeAfter the days, the customer agrees to be billed $49.60/month until the customer cancelsLastly, our business sends a confirmation email clarifying the trial period's billing protocol
According to our logs, Customer S signed up on 9/28/for a 7-day trialOur records show that her account viewed a home as wellCustomer S first contacted our customer service department on 10/26/Our call logs show that Customer S hung up on our customer service representativeWhen our representative called Customer S back, Customer S hung up on the representative againCustomer S on 10/26/then requested a refund via emailOur representative voided the charge that same day
With the cancellation and refund of the monthly fee, the issue with this customer has been resolved
Final Business Response /* (1000, 8, 2015/11/12) */
Hello,
Thank you for bringing Customer S's complaint to our attentionWe apologize for any inconvenience that may have been causedBefore we allow our customers to submit personal information (e.gname, address, phone number, email, and credit card number), we require them to check a box agreeing to our Terms of UseAdditionally, our website clearly displays our billing protocol on our registration pageThe billing protocol states that the customer agrees to be enrolled in a 7-day trial for $chargeAfter the days, the customer agrees to be billed $49.60/month until the customer cancels the accountLastly, our business sends a welcome email confirming the trial period along with the monthly billing protocol
According to our logs, Customer S signed up on 9/28/for a 7-day trialOur call logs show that Customer S first contacted our customer service department via email on 10/26/2015, which was after the trial period had expired, requesting the account be refundedOur representative cancelled and voided the account so the funds would not be collectedA follow up email was sent to Customer S confirming the cancellation date, cancellation number and voided amountAlthough the account was billed correctly, we have also refunded the trial membership fee
A phone call was made out to the customer on 11/10/to summarize what occurred on her account, but we were not able to reach herAn email was also sent on 11/10/to summarize what occurred on the account
With the cancellation of the account and the voided monthly fee along with the refunded trial membership fee, the issue with this customer has been resolved

Initial Business Response /* (1000, 5, 2015/10/09) */
Hello,
Thank you for bringing Customer M's complaint to our attentionWe apologize for any inconvenience we may have causedBefore we allow our customers to submit personal information (e.gname, address, phone number, email, and credit
card number), we require them to check a box agreeing to our Terms of UseAdditionally, our website clearly displays our billing protocol on our registration pageThe billing protocol states that the customer agrees to be enrolled in a 7-day trial for $chargeAfter the days, the customer agrees to be billed $49.60/month until the customer cancelsAdditionally, our business sends a confirmation email clarifying the trial period's billing protocol
According to our logs, Customer M started their trial on 9/16/2015, and was billed for monthly membership on 9/23/Our logs show that Customer M never corresponded with our customer support center, but that the account was cancelled on 10/9/and that the membership fee had been refundedA cancellation email had been sent to confirm the cancellation and the refund
With the cancellation and refund of the monthly fee, the issue with this customer has been resolved

Hello,
Thank you for bringing Customer *** complaint to our attentionWe apologize for any inconvenience that may have been causedBefore we allow our customers to submit personal information (e.gname, address, phone number, email, and credit card number), we require them to check a box
agreeing to our Terms of UseAdditionally, our website clearly displays our billing protocol on our registration pageThe billing protocol states that the customer agrees to be enrolled in a 14-day trial for $chargeAfter the days, the customer agrees to be billed $49.60/month until the customer cancels the accountLastly, our business sends a welcome email confirming the trial period along with the monthly billing protocol
According to our logs, Customer * signed up on 10/1/for our trial period, with monthly membership beginning 10/8/Our logs then show that Customer* called to cancel their account on 4/20/2016, with an additional request for a refundThe account was cancelled same day and after reviewing the account, a full refund was granted. Our representatives followed up with Customer * on 5/31/with Customer *** bank on the phoneBoth parties confirmed that the full refund was received over the phoneCustomer * also stated that they were completely satisfied with the resolution
In regards to Customer *** comments on their final call, our call management listened to the recorded call and has addressed the situation to ensure that it does not happen againCall management wants to apologize for the event and wants Customer * to know that customer service is a top priority for management and all call representatives
With the cancellation of the account and the verified full refund of the membership fee, we consider the issue with Customer * to be resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/09) */
Dear Customer L,
Thank you for the email. According to our records, Customer L signed up for a 7 day trial on 6/26/15 at 8:29AM and was billed $1. By 7/3/15 at 9:03AM when the 7 day trial ended, the customer was billed the monthly...

membership fee of $49.60. The customer cancelled membership via Web on 7/3/15 at 2:51PM which is after the 7 day trial expired. On 7/6/16 at 11:59AM the customer called a customer service rep and was given a refund; an email was sent to the customer containing a cancellation number and confirming the full refund of $49.60. On 7/8/15 a customer service manager attempted to contact via telephone to confirm resolution, but was unable to reach Customer L. We believe that this issue to be resolved successfully.

Initial Business Response /* (1000, 5, 2015/08/18) */
Thank you for bringing Customer [redacted] complaints to our attention. Before we allow our customers to submit any personal information (such as name, address, phone number, email, and credit card number) we require them to check a box agreeing to...

our Terms of Use. Additionally we very clearly display our billing protocol on our registration page. The billing protocol specifically states the customer agrees to be enrolled in a 7-day trial for a $1.00 charge, and that the customer agrees to be billed $49.60 per month after the trial expires until the customer cancels. After registration, we also send a confirmation email clarifying the trial period's billing protocol.
According to our customer database logs, Customer** signed up on 7/13/2015 and was charged the first monthly membership fee on 7/20/2015. We received a call from Customer * on 8/6/2015 asking for a refund. The refund was granted during the phone call and a confirmation email for the account cancellation and refund was sent that same day. With the full refund, we believe the the issue to be resolved.

Initial Business Response /* (1000, 10, 2015/12/01) */
Received business response via email on 12/1/15:
As I mentioned, this is not our company. That website is owned by a company called Lead Qual. This is their contact info:

(XXX) XXX-XXXX (Monday - Friday 6AM - 6PM PST, Saturday - Sunday...

9AM - 5PM PST). You can also contact us at XXXX XXth St. Ste. 250 Emeryville, CA XXXXX.

Best,
[redacted]

Initial Consumer Rebuttal /* (3000, 22, 2016/01/19) */
This company "renttoown.org" has charged me AGAIN! They left me a voice mail stating they would refund me yet again. I am going to contact my credit card co. to advise them to block this site from charging my card, if that is possible.
Final Business Response /* (4000, 24, 2016/01/26) */
Hello,
Thank you for bringing Customer S's complaint to our attention. We apologize for any inconvenience we may have caused. Before we allow our customers to submit personal information (e.g. name, address, phone number, email, and credit card number), we require them to check a box agreeing to our Terms of Use. Additionally, our website clearly displays our billing protocol on our registration page. The billing protocol states that the customer agrees to be enrolled in a 7-day trial for $1.00 charge. After the 7 days, the customer agrees to be billed $49.60/month until the customer cancels. Lastly, our business sends a confirmation email clarifying the trial period's billing protocol.
According to our logs, Customer S signed up on 8/27/2015 for a 7-day trial. Our logs show that Customer S was charged after the 7-day trial on 9/3/2015 for monthly membership, and again on 10/4/2015. Customer S first contacted our customer service department on 10/8/2015, stating their concern. Our customer service department cancelled Customer S's account, and gave her a refund of $99.20 in 2 separate $49.60 installments (due to two different monthly charges). Our logs show that no further billing occurred after 10/8/2016. On 1/21/2016, our customer service manager called Customer S to discuss their concern, but was unable to reach Customer S. A voice message was left explaining the two refund installments, as well as that no further charges were made after 10/4/2015. Our customer service manager also welcomed Customer S to speak directly to our manager if Customer S calls back to discuss the matter.
With the account cancellation and refund of the two monthly fees, the issue with this customer has been resolved.
Final Consumer Response /* (4200, 26, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company charged me another 49.99 - I did receive a voice mail from them saying this would be refunded but as of today it has not been refunded. The voice mail was rude as well.

Initial Business Response /* (1000, 5, 2015/11/09) */
Hello,
Thank you for bringing Customer R's complaint to our attention. We apologize for any inconvenience we may have caused. Before we allow our customers to submit personal information (e.g. name, address, phone number, email, and credit...

card number), we require them to check a box agreeing to our Terms of Use. Additionally, our website clearly displays our billing protocol on our registration page. The billing protocol states that the customer agrees to be enrolled in a 7-day trial for $1.00 charge. After the 7 days, the customer agrees to be billed $49.60/month until the customer cancels. Lastly, our business sends a confirmation email clarifying the trial period's billing protocol.
According to our logs, Customer R signed up on 10/1/2015 for a 7-day trial. The customer attempted to call us on 10/25/2015, but called one of our different brand that is not RTO. We had no other contact with the customer other than her calling a different brand. Customer R cancelled her account on 11/4/2015 and was refunded the monthly charge of $49.60 and the $0.99 charge for Foreclosure Listings. Our customer service department emailed Customer R to inform her that she had been fully refunded.
With the cancellation and refund of the monthly fee, the issue with this customer has been resolved.
Final Business Response /* (1000, 8, 2015/11/12) */
Hello,
Thank you for bringing Customer R's complaint to our attention. We apologize for any inconvenience that may have been caused. Before we allow our customers to submit personal information (e.g. name, address, phone number, email, and credit card number), we require them to check a box agreeing to our Terms of Use. Additionally, our website clearly displays our billing protocol on our registration page. The billing protocol states that the customer agrees to be enrolled in a 7-day trial for $1.00 charge. After the 7 days, the customer agrees to be billed $49.60/month until the customer cancels. Lastly, our business sends a welcome email confirming the trial period's billing protocol.
According to our logs, Customer R signed up on 10/1/2015 for a 7-day trial. There was no correspondence from Customer R until we received this notice from Revdex.com. We cancelled her account on 11/4/2015, and although her account was billed correctly we provided a full refund to Customer R. Our customer service department emailed Customer R to inform her that she had been fully refunded. We also attempted to reach her via telephone, but had to leave a voice message.
With the cancellation of the account, and refund of the monthly fee, the issue with this customer has been resolved.

Initial Business Response /* (1000, 5, 2015/11/04) */
Hello,
Thank you for bringing Customer R's complaint to our attention. We apologize for any inconvenience we may have caused. Before we allow our customers to submit personal information (e.g. name, address, phone number, email, and credit...

card number), we require them to check a box agreeing to our Terms of Use. Additionally, our website clearly displays our billing protocol on our registration page. The billing protocol states that the customer agrees to be enrolled in a 7-day trial for $1.00 charge. After the 7 days, the customer agrees to be billed $49.60/month until the customer cancels. Additionally, our business sends a confirmation email clarifying the trial period's billing protocol.
According to our logs, Customer R signed up for our full services on 8/16/2015 and emailed our customer service department that same day expressing interest in a specific property found on our website. Our department responded accordingly on 8/17/2015, but never heard back from Customer R until 10/16/2015, when Customer R called to cancel the account. The account was cancelled at that time, and no further billing took place. An email was sent to Customer R that confirmed account cancellation, provided the cancellation number, and restated the terms of use that were agreed upon when Customer R signed up. Additionally, the account had been refunded in full.
With the cancellation and refund of the monthly fee, the issue with this customer has been resolved.

Dear Revdex.com,Thank you for alerting us to customer TW's concerns. We investigated the history on TW's account and have taken action to promote customer satisfaction. We believe this issue is now closed. Please review the following information concerning this account.For more background information,...

please know our website contains a large national property database. This database contains information on a wide variety of properties, including rent-to-own, owner-financed, for sale by owner, traditional MLS resale listings, bank foreclosures, pre-foreclosures, auctions, short sales, tax liens, and others.  This information is compiled from raw data received from data vendors, who make their real esate data available on contracted, commercial terms, and includes syndicated data for MLS listings and public record filings.  Our website aggregates and presents this real estate data in a consumer friendly format (usually in the form of listings) and a searchable interface that allows consumers to research a very wide variety of properties. We explicitly state we do not participate in home transactions and do not represent home sellers or buyers who may conduct a sale or purchase. Our role is as a data provider only. Because property data and listing status is subject to change at any time without notice, we cannot guarantee availability of any particular property by location.On 9/17/17, Customer TW registered an account on our secure website. Before a new account can be registered, a customer must acknowledge and agree with our stated terms of use, pricing and billing terms. Customer TW entered her charge card information and agreed to the terms. No account can be activated and no charges can be made without the customer's prior agreement. The account TW registered included an initial trial to allow her access to our website for seven days for $1. The terms state if the account is not cancelled within the seven day trial period, the account will be billed $49.60 per month going forward until the customer elects to cancel the account and discontinue access to our website. Cancellations are very easy to process by the customer and may be done 7 days per week, 24 hours per day directly on our website, or by sending us an email, or by calling our automated phone cancellation line, or by calling our Customer Service department and speaking to a service representative. Immediately upon cancellation, a unique cancellation confirmation number is emailed to the customer and displayed on our website (when accounts are cancelled online). Our customer service system also time stamps all customer communications and calls. Customer TW claims to have called to cancel twice before her trial ended, however, we have no record of her contacting us to do so. We have no cancellation confirmation number recorded prior to 9/26/17 at 8:36am, when TW called into our automated cancellation phone line and cancelled her account directly. Since we did not have a cancellation from her prior to 9/24/17 (the end of her trial period), we billed her and maintained her account open and accessible for her use, per the terms of purchase she previously agreed to.Because we had maintained the account open and available per her purchase, we did not understand why her  refund was warranted. Customer TW called our Customer Service department and spoke to our service agent on 9/28/17. She asked for a refund. Our Customer Service agent asked TW to substantiate the refund request. As a measure of goodwill, our Customer Service agent offered TW a partial refund as a middle ground, since we had provided access to our website and maintained her account active for her use. Customer TW did not wish to take this offer. We have not yet received a reply from TW with the information requested.Upon receiving this complaint, our Customer Service Manager attempted to contact TW at the phone number provided. Our phone calls went unanswered. To avoid any delay, our Manager left TW a voice mail explaining the terms of use for our website she had agreed to. We also processed a courtesy refund as requested to promote goodwill. This refund was processed on 9/29/17 and would be expected to show a credit on her charge card account in 1 to 4 business days, depending on the processing policy of her bank. We emailed this informaiton to TW as well.We consider this issue is closed. Thank you.