Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Hi [redacted] , I'm really surprised to see that you have filed a Revdex.com complaint against usI thought that we had come to an agreement when I installed a new iPhone 5c screen at our part cost (75% Off original replacement price)Maybe you had already filed this prior to speaking with me? Either way, as the owner, if you had talked to me prior to filing this Revdex.com complaint, I would have taken care of you just the sameI strive to make every customer happyYou are all the heart of our businessIf you are still having issues, please come to our main location in [redacted] tomorrow to see me, I will be there from 10am-5pm When we initially spoke, from what you described, I offered to give you 50% off a screen repairAfter actually seeing the device, I gave you 75% off the total screen replacement, which is our part cost for the iPhone 5C LCD and Digitizer assemblyRather, than going to Apple, or filing a complaint, please just come straight to me as the owner (***) and I will make sure your issues are taken care of in the fairest manner possible After speaking with me, realizing that I am human, and that iRepair & iCustomize stands behind our work 100%, I hope I have changed your mind about our business and "steering everyone clear of this business for any phone fixes in the future." Maybe you will even recommend us now for going above and beyond to take care of you, even past your 90-Day Warranty period! I appreciate you coming to us for your iPhone repair needs and hope you will continue to do so if the need arises in the future Thank you, [redacted] Owner
Initial Business Response /* (1000, 5, 2015/04/27) */
Hi [redacted],
I'm really surprised to see that you have filed a Revdex.com complaint against us. I thought that we had come to an agreement when I installed a new iPhone 5c screen at our part cost (75% Off original replacement price). Maybe you had...
already filed this prior to speaking with me? Either way, as the owner, if you had talked to me prior to filing this Revdex.com complaint, I would have taken care of you just the same. I strive to make every customer happy. You are all the heart of our business. If you are still having issues, please come to our main location in [redacted] tomorrow to see me, I will be there from 10am-5pm
When we initially spoke, from what you described, I offered to give you 50% off a screen repair. After actually seeing the device, I gave you 75% off the total screen replacement, which is our part cost for the iPhone 5C LCD and Digitizer assembly. Rather, than going to Apple, or filing a complaint, please just come straight to me as the owner ([redacted]) and I will make sure your issues are taken care of in the fairest manner possible.
After speaking with me, realizing that I am human, and that iRepair & iCustomize stands behind our work 100%, I hope I have changed your mind about our business and "steering everyone clear of this business for any phone fixes in the future." Maybe you will even recommend us now for going above and beyond to take care of you, even past your 90-Day Warranty period!
I appreciate you coming to us for your iPhone repair needs and hope you will continue to do so if the need arises in the future.
Thank you,
[redacted]
Owner
Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Hi [redacted] , I'm really surprised to see that you have filed a Revdex.com complaint against usI thought that we had come to an agreement when I installed a new iPhone 5c screen at our part cost (75% Off original replacement price)Maybe you had already filed this prior to speaking with me? Either way, as the owner, if you had talked to me prior to filing this Revdex.com complaint, I would have taken care of you just the sameI strive to make every customer happyYou are all the heart of our businessIf you are still having issues, please come to our main location in [redacted] tomorrow to see me, I will be there from 10am-5pm When we initially spoke, from what you described, I offered to give you 50% off a screen repairAfter actually seeing the device, I gave you 75% off the total screen replacement, which is our part cost for the iPhone 5C LCD and Digitizer assemblyRather, than going to Apple, or filing a complaint, please just come straight to me as the owner (***) and I will make sure your issues are taken care of in the fairest manner possible After speaking with me, realizing that I am human, and that iRepair & iCustomize stands behind our work 100%, I hope I have changed your mind about our business and "steering everyone clear of this business for any phone fixes in the future." Maybe you will even recommend us now for going above and beyond to take care of you, even past your 90-Day Warranty period! I appreciate you coming to us for your iPhone repair needs and hope you will continue to do so if the need arises in the future Thank you, [redacted] Owner
Initial Business Response /* (1000, 5, 2015/04/27) */
Hi [redacted],
I'm really surprised to see that you have filed a Revdex.com complaint against us. I thought that we had come to an agreement when I installed a new iPhone 5c screen at our part cost (75% Off original replacement price). Maybe you had...
already filed this prior to speaking with me? Either way, as the owner, if you had talked to me prior to filing this Revdex.com complaint, I would have taken care of you just the same. I strive to make every customer happy. You are all the heart of our business. If you are still having issues, please come to our main location in [redacted] tomorrow to see me, I will be there from 10am-5pm
When we initially spoke, from what you described, I offered to give you 50% off a screen repair. After actually seeing the device, I gave you 75% off the total screen replacement, which is our part cost for the iPhone 5C LCD and Digitizer assembly. Rather, than going to Apple, or filing a complaint, please just come straight to me as the owner ([redacted]) and I will make sure your issues are taken care of in the fairest manner possible.
After speaking with me, realizing that I am human, and that iRepair & iCustomize stands behind our work 100%, I hope I have changed your mind about our business and "steering everyone clear of this business for any phone fixes in the future." Maybe you will even recommend us now for going above and beyond to take care of you, even past your 90-Day Warranty period!
I appreciate you coming to us for your iPhone repair needs and hope you will continue to do so if the need arises in the future.
Thank you,
[redacted]
Owner