We stand behind our work and offer a warranty to make sure that the device is working correctlyIn case of a screen, our warranty covers the touchscreen responding to touch and the LCD screen displaying images correctlyThe device was examined by the store manager and was found to have a completely smashed screenAs previously explained to the customer, accidental damage, misuse, or abuse of the device resulting in broken glass is not covered by our warranty or any other electronics repair or manufacturing companyThe warranty is displayed on every page of our website, the customer receipt, and explained at the time of the checkout We have offered the customer a discount on his repair which is also consistent with our customer service policyWe would be glad to take care of the customer in the futureWe are including our previous explanation given to the customer and a copy of the warranty policy that is given to our customers below Sincerely, Michael Volkov "Hi ***, The explanation provided by the [redacted] manager [redacted] is correctHe has evaluated your device and determined that it was not caused by a defectWarranties do not cover accidental damage to a device including the damaged glass in your caseI have been advised that he has offered you a discount to repair your device again if you choose to do so and we will be happy to help Thanks," "This is the same warranty policy that every major manufacturer such as Apple and Samsung carries as well as everyone in the electronics repair industryWe stand behind our work but broken glass is not covered by anyone's warranty including iRepair Solutions Thanks," Company Warranty On Website "All of our repairs come with a day defect warrantyIf our installed part is not functioning properly, stop by a store so we can make it rightPlease note that the warranty does not cover accidental or water damage." Website Warranty Page http://www.irepairsolutions.com/warranty
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
The store managers description that the screen was completely SMASHED is 100% inaccurate The screen was cracked in a few places down at the bottom where you answer the phone I agree that misuse of a device shouldn't be covered However if answering a phone is considered misuse then why have them at all that's what they are for I will continue to say that answering a call and the screen cracking, not SMASHED, is a defect in the product If your company does not stand behind the quality of the product your selling then I can't help that and will gladly take my business elsewhere to someone that does
***
We stand behind our work and offer a warranty to make sure that the device is working correctly. In case of a screen, our warranty covers the touchscreen responding to touch and the LCD screen displaying images correctly. The device was examined by the store manager and was found to have a...
completely smashed screen. As previously explained to the customer, accidental damage, misuse, or abuse of the device resulting in broken glass is not covered by our warranty or any other electronics repair or manufacturing company. The warranty is displayed on every page of our website, the customer receipt, and explained at the time of the checkout.
We have offered the customer a discount on his repair which is also consistent with our customer service policy. We would be glad to take care of the customer in the future. We are including our previous explanation given to the customer and a copy of the warranty policy that is given to our customers below.
Sincerely,
Michael Volkov
"Hi [redacted],
The explanation provided by the [redacted] manager [redacted] is correct. He has evaluated your device and determined that it was not caused by a defect. Warranties do not cover accidental damage to a device including the damaged glass in your case. I have been advised that he has offered you a discount to repair your device again if you choose to do so and we will be happy to help.
Thanks,"
"This is the same warranty policy that every major manufacturer such as Apple and Samsung carries as well as everyone in the electronics repair industry. We stand behind our work but broken glass is not covered by anyone's warranty including iRepair Solutions.
Thanks,"
Company Warranty On Website
"All of our repairs come with a 90 day defect warranty. If our installed part is not functioning properly, stop by a store so we can make it right. Please note that the warranty does not cover accidental or water damage."
Website Warranty Page
http://www.irepairsolutions.com/warranty
We stand behind our work and offer a warranty to make sure that the device is working correctlyIn case of a screen, our warranty covers the touchscreen responding to touch and the LCD screen displaying images correctlyThe device was examined by the store manager and was found to have a completely smashed screenAs previously explained to the customer, accidental damage, misuse, or abuse of the device resulting in broken glass is not covered by our warranty or any other electronics repair or manufacturing companyThe warranty is displayed on every page of our website, the customer receipt, and explained at the time of the checkout We have offered the customer a discount on his repair which is also consistent with our customer service policyWe would be glad to take care of the customer in the futureWe are including our previous explanation given to the customer and a copy of the warranty policy that is given to our customers below Sincerely, Michael Volkov "Hi ***, The explanation provided by the [redacted] manager [redacted] is correctHe has evaluated your device and determined that it was not caused by a defectWarranties do not cover accidental damage to a device including the damaged glass in your caseI have been advised that he has offered you a discount to repair your device again if you choose to do so and we will be happy to help Thanks," "This is the same warranty policy that every major manufacturer such as Apple and Samsung carries as well as everyone in the electronics repair industryWe stand behind our work but broken glass is not covered by anyone's warranty including iRepair Solutions Thanks," Company Warranty On Website "All of our repairs come with a day defect warrantyIf our installed part is not functioning properly, stop by a store so we can make it rightPlease note that the warranty does not cover accidental or water damage." Website Warranty Page http://www.irepairsolutions.com/warranty
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
The store managers description that the screen was completely SMASHED is 100% inaccurate The screen was cracked in a few places down at the bottom where you answer the phone I agree that misuse of a device shouldn't be covered However if answering a phone is considered misuse then why have them at all that's what they are for I will continue to say that answering a call and the screen cracking, not SMASHED, is a defect in the product If your company does not stand behind the quality of the product your selling then I can't help that and will gladly take my business elsewhere to someone that does
***
We stand behind our work and offer a warranty to make sure that the device is working correctly. In case of a screen, our warranty covers the touchscreen responding to touch and the LCD screen displaying images correctly. The device was examined by the store manager and was found to have a...
completely smashed screen. As previously explained to the customer, accidental damage, misuse, or abuse of the device resulting in broken glass is not covered by our warranty or any other electronics repair or manufacturing company. The warranty is displayed on every page of our website, the customer receipt, and explained at the time of the checkout.
We have offered the customer a discount on his repair which is also consistent with our customer service policy. We would be glad to take care of the customer in the future. We are including our previous explanation given to the customer and a copy of the warranty policy that is given to our customers below.
Sincerely,
Michael Volkov
"Hi [redacted],
The explanation provided by the [redacted] manager [redacted] is correct. He has evaluated your device and determined that it was not caused by a defect. Warranties do not cover accidental damage to a device including the damaged glass in your case. I have been advised that he has offered you a discount to repair your device again if you choose to do so and we will be happy to help.
Thanks,"
"This is the same warranty policy that every major manufacturer such as Apple and Samsung carries as well as everyone in the electronics repair industry. We stand behind our work but broken glass is not covered by anyone's warranty including iRepair Solutions.
Thanks,"
Company Warranty On Website
"All of our repairs come with a 90 day defect warranty. If our installed part is not functioning properly, stop by a store so we can make it right. Please note that the warranty does not cover accidental or water damage."
Website Warranty Page
http://www.irepairsolutions.com/warranty