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Irish Hills Apartments

4245 Irish Hills Apartments, South Bend, Indiana, United States, 46614

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I have contacted the office on 8/19/2019 about a leak in the ceiling and its been over a month now, water has gotten on my couch multiple times when it rains. I had to put my own pots and towels down to catch the water. I have made multiple calls telling them this, promised call backs and no call backs have happen. Even promised and told different situations about someone will be out and no one calls again or comes out. I have to follow up with them every time. On 9/28/2019 my ceiling has collapsed and got my couch soaked and carpet. I went into the office to show pictures. Water is now expanding in the walls making water bubbles. As a resident, I've always paid my rent on time for the past four years leaving here. I don't believe I've been treated right in this process. No one should live like this, or be pushed underneath the rug when its a serious problem.

Irish Hills Apartments Response • Oct 14, 2019

Friday, October 11, 2019

To Whom It May Concern:This response is in reply to complaint ID# *** regarding Irish Hills Apartments.On Tuesday, October 8, 2019, the Property Manager received an email from the Corporate Office that they had been contacted by the resident. On Wednesday, October 9, 2019 the Property Manager received the Revdex.com Complaint (postmarked October 2, 2019). The Property Manager immediately began to investigate the situation. It was found that the roof leak was originally reported June 17, 2019 and maintenance responded; however, the result of that response was undocumented. The resident called again on August 19, 2019; however, an Assistant Manager failed to follow-up by issuing a Work Order for the exterior maintenance crew. This request was ultimately written on September 16, 2019. The Property Manager followed up on September 30, 2019 and the roof was successfully repaired on October 2, 2019.Interior repairs were delayed due to staffing but were started on October 8, 2019 and successfully completed on October 11, 2019. I will be personally contacting the resident to offer carpeting replacement and to discuss a potential rent credit for the delays in repair and inconveniences.Sincerely,Sarah M Regional Manager269-321-7949

This place is absolute trash. The managers refuse to deal with complaints such as maintenance members not adhering to their appointments. When I asked the man to leave because I was still in bed (I work nights so being in bed at 9am is typical) and I told him there was an appointment for anytime after 3, he told me no. He kept trying to come in my bedroom to change an air filter for the furnace in the closet. I told him I wasn't dressed and he needed to come back later. He still refused to leave. Luckily my boyfriend is a cop and spoke up before he made it to our bedroom. The man finally left. The manager, Frank, told me that they have too many apartments to actually manage the appointments and that if I didn't like it so much here I should move out. Not even 2 weeks later, a woman started hanging around our apartment at all odd hours. *** Again, I bring this up to Irish Hills and they completely ignore me. No call back, nothing. Then, the maintenance guy from my first complaint tried to buffalo his way into our apartment AGAIN. I was able to speak with a much nicer manager after that, who was apologetic and promised to get someone else in there. Unfortunately, it didn't happen. Same guy was in my apartment when I came home from lunch. At least this time he adhered to his appointment time. Not to mention, 2 years ago, we had another issue with a maintenance person breaking in and stealing our ps4 games and tablets. All of the locks were new because I had broken my old key off in the lock a few weeks prior, all of the doors and windows had the sticks in them, and when I came home that morning, all of the doors were still locked. All keys were with me at the time. The manger told me that his maintenance people were too busy that night to break in and steal things.
Take your business somewhere else, readers. This place is not worth the headaches they cause and then refuse to deal with.

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Address: 4245 Irish Hills Apartments, South Bend, Indiana, United States, 46614

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