Irish Eyes

Revdex.com spoke with the business regarding this complaintThe customer would need to bring the ring and the receipt to the shop to look into this matter in personThe business needs to see the product in person is assess the damageThe business is going to a train show
this month and would be able to take that ring to a vendor of the company that stamps the silver to see if it is a defect in the silver

Revdex.com spoke with the business regarding this complaint. The customer would need to bring the ring and the receipt to the shop to look into this matter in person. The business needs to see the product in person is assess the damage. The business is going to a train show this month and would be able to...

take that ring to a vendor of the company that stamps the silver to see if it is a defect in the silver.

Review: We have shopped this locally owned store for many decades. My husband's wedding band was bought at this store. So when I wanted a new claddagh ring we purposely waited until we were in town visiting to go to this store. We were told that the ring was solid sterling silver. They had to order the ring and shipped it to my home. It took about 4 weeks.

I was so happy with the ring but within hours of wearing the ring it was got scratched. I called Irish Eyes to discuss my disappointment in the quality of their product. The Owner was very rude and said it wasn't his fault that I banged my hand and scratched the ring. (I don't even remember hitting my hand) He said the ring was sterling silver according to the Irish Government.

So we took the ring to 3 local jewelers. All of them said that the ring was not easily repairable because it was plated sterling silver on top of brass. It was not solid sterling silver like we had been told!

My Mother-in-Law went into the store to talk to them in person and they were unwilling to do a refund and continued to insist that their products are solid sterling silver.Desired Settlement: We would like a full refund for the ring. The product is not solid sterling silver like we were told when we purchased the item.

Business

Response:

Revdex.com spoke with the business regarding this complaint. The customer would need to bring the ring and the receipt to the shop to look into this matter in person. The business needs to see the product in person is assess the damage. The business is going to a train show this month and would be able to take that ring to a vendor of the company that stamps the silver to see if it is a defect in the silver.