IRMC Physician Group Reviews (%countItem)
IRMC Physician Group Rating
Address: 640 Kolter Drive, Indiana, Pennsylvania, United States, 15701
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Address: 640 Kolter Drive, Indiana, Pennsylvania, United States, 15701
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Add contact information for IRMC Physician Group
I paid a billing statement in full and was still reported to a collection agency. The collection agency was contacted and I was told the business who reported me needed to give them proof of payment. They never did and the collection agency reported my balance on my credit report which made my credit score drop 80 points. I paid in January 2020 and was reported to the collection agency in March 2020.
This was paid in full by the patient 01/28/20Placed in collections 02/10/20 from a month end file that generated
before her paymentReceived email from patient on 06/15/20. The collection agency was notified the same day to
be removed from collections On 06/15/20 Debbie from CSC(our collection agency) verified it was removed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contacted IRMC back in March 2020 when I received my first Collection Notice. They told me they would make CSC aware that I made the payment. They did not which resulted in a SECOND notice and ultimately a Collection on my credit report. I want this cleared off my credit report, not just with CSC. I shouldn't have to dispute the Collection with the 3 leading credit reports from their error. My only request is that this gets deleted from my credit report ASAP. My credit score dropped by 80 points and I work in an industry that requires you to have good credit.
Regards
CSC (collection agency) was contacted. Here is the response We
has this account entered in our system in March
2020. A collector spoke with the patient in June and confirmed that the account
was paid. The collector changed the credit flag to non reporting so when our
tapes went out, this would get removed but it wouldn’t go out until our
July tapes so the patient filed a dispute with the credit bureaus that our collector
received on 6/22/20 and responded back to the dispute stating to delete the
account from the credit report. We then received another dispute from the
credit bureaus just this morning and responded back at 8:58 am 7/1/20
to delete it from the credit report.The
patient called CSC on 6/22 and was advised
that CSC did receive the dispute from the credit bureaus and that she has to
allow time for the credit bureaus to process the deletion request. She
explained that we can only send them the information and we cannot actually delete
it, the credit bureaus have to do that. My collector offered to email her a
letter confirming everything so she knew it was in the process of being deleted
and she hung up on the collector.It
depends on what credit bureau the patient is looking at. Normally Experian and
Transunion update the quickest and Equifax can be a little slower some times. The collection agency
can mail her a letter confirming the account is paid and it is in the process
of being deleted from the credit report. We would have sent the letter weeks
ago but she hung up on the collector when she asked if she wanted the letter.
Had a FREE Wellness visit with CRNP Michael D on 11/11/19 and was billed a $20 co-pay. Stopped at office on 12/13/19 to dispute charge and was told by the receptionist, Tina B that I discussed other health issues at the time of visit. I ONLY ANSWERED Michael D's questions, and feel they used this opportunity to charge me a co-pay. Had I known I was going to be charged to answer HIS questions, I would not have answered. Also, Tina proceeded to discuss my private health issues where those in the waiting room could hear her - violation of HIPAA. I also told Tina to cancel my 2/10/20 appointment, yet received an automated call 2 months later reminding me of my appointment on 2/10. I chose the option to cancel, yet received a letter on 2/24/20 stating I did not show up for my appointment! I want the letter removed from my file and a $20 refund for my FREE Wellness visit on 11/11/19 with Mr. D.
We have investigated the customer's statement of the problem regarding a refund of $20. IRMC Physician group is comprised of 50+ providers and in many cases patients seek services from more than one provider. In the case of *** this patient sought services from multiple providers with multiple open accounts.
When accounts are reviewed, it the policy of IRMC Physician Group to apply credit balances to accounts with open balances as opposed to generating a refund. In case *** we have not refunded the patient for two reasons that were explained to her:
1. Patient has multiple accounts with open balances 2. Patient's insurance requires a $20 copayment for a visit with a primary care provider. The claim needs to be reprocessed before we can issue a refund. The insurance company, Aetna, is in the process of reviewing the corrected claim. We appreciate that insurance billing practices can be confusing, especially in a case such as this where multiple providers and multiple accounts are involved. IRMC Physician Group has tried to explain these complexities to this patient and at all times has treated her in a courteous, cordial and professional manner. IRMC Physician Group has an active compliance process and can assure you and the patient that the Group's patient billing practice comply with all applicable state and federal law and with the policies and procedures of the patient's third party reimbursement program.
Sincerely, Maue E
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not have MULTIPLE open accounts with IPG, and have all of the paperwork and paid-in-full receipts to prove it. The only account that was not paid was to be on hold and under review by IPG. Dawn from IPG acknowledged that I did not owe anything - after I called her back, as she did not return my phone call as she stated she would. The account regarding a $20co-pay with CRNP D was supposed to be on hold - as per IPG - because it was supposed to be a FREE Wellness Visit. Therefore, their "policy" should not have been applied under these circumstances. IPG did recently tell me they would zero out the $20 co-pay for D. As far as being professional - they were not, as I had made NUMEROUS phone calls since December regarding the account on hold, and 2 other bills I had paid-in-full. I also left 3 messages for Dawn at IPG, and never received a call back from her. Is this what Marie considers professional? They resolved the matter AFTER receiving a call from my credit card company who held a 3-way conference call. Prior to that, nothing had been done by IPG in the last 3 months. I was also told by AETNA (my insurance company) that they had not received any requests from IPG to reprocess my office visit co-pays with Dr. Mankee. IPG told me they had resubmitted these claims to AETNA for reprocessing in January. I am now being told by IPG that they have submitted them for reprocessing in March, claiming AETNA processed them incorrectly. I am awaiting the receipt of my EOB statements from AETNA regarding this matter.
Regards