Bought a SIM card in Ontario looking to setup a US number for my cellphone, mostly for text messaging Rates seemed perfect for what I needed, activation was simple and it placed and received calls using [redacted] fine It was not able to send or receive text messages though; any attempts to send a text message to it from local phones interpreted it as a land line, and sent messages from it said they sent, but just went no where From there, customer service went downhill fast I called about the issue the next day, and after dealing with support, they put me through to a tech With that tech I was asked to send my number a few text messages for testing, which they saw in their systems, but never reached their destinations From there they were to contact the local carrier ( [redacted] ) as I was told it appeared it might be an issue with communication between the two systems, and that they would have a response between and hours days later, and it wasn't working and I didn't receive any updates Calling daily gives me the same daily response - mix and match responses of we will escalate it, either it will be fixed within 24/hours, someone will call me back that day None of which happens Calling in the next day shows no update in the ticket, and of course managers not around or just walked into a meeting All of them, every time I called that day This may work for you, and if it does, great But they will not be honest or forthcoming about issues and delay on something as fundamental as SMS messaging, giving me no faith they can be trusted or relied on in other countries
Bought a SIM card in Ontario looking to setup a US number for my cellphone, mostly for text messaging Rates seemed perfect for what I needed, activation was simple and it placed and received calls using [redacted] fine It was not able to send or receive text messages though; any attempts to send a text message to it from local phones interpreted it as a land line, and sent messages from it said they sent, but just went no where From there, customer service went downhill fast I called about the issue the next day, and after dealing with support, they put me through to a tech With that tech I was asked to send my number a few text messages for testing, which they saw in their systems, but never reached their destinations From there they were to contact the local carrier ( [redacted] ) as I was told it appeared it might be an issue with communication between the two systems, and that they would have a response between and hours days later, and it wasn't working and I didn't receive any updates Calling daily gives me the same daily response - mix and match responses of we will escalate it, either it will be fixed within 24/hours, someone will call me back that day None of which happens Calling in the next day shows no update in the ticket, and of course managers not around or just walked into a meeting All of them, every time I called that day This may work for you, and if it does, great But they will not be honest or forthcoming about issues and delay on something as fundamental as SMS messaging, giving me no faith they can be trusted or relied on in other countries